We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,502 reviews.
Really good service. Used it twice to send parcels to France and they got there so quickly .
Picked up from my workplace and delivered to family no issues.
I struggled to print the labels though as no printer and had to use work bit format wasnt right.
So maybe a qr code option would be beneficial as well as handwritten labels?
Other than that all fine.
27/01/20 by Sabrina
Amazing Service!!!
Will most definatey use again.
27/01/20 by Louise
Good, hassle free transaction.
27/01/20 by Brian
Efficient service as usual and considerably cheaper than Royal Mail. PM is my go-to site when I need to post Within the UK and internationally.
27/01/20 by Marlon Williams
No reliability and terrible customer service. Parcel monkey delivered our £1000+ worth equipment 4 days later then promised and made us lose enormous amount of money. It is impossible to reach them if you have a problem as they have no contact number, I have spent hours talking to parcel force that is managing their deliveries to find where oe of our boxes was but no one could give an answer. In the end they disagreed to even make a refund, which was minor despite of us loosing thousands of pounds due to their mistake and negligence. Save yourself time and nerves and book another courier, who are reachable , reliable and sensible.
27/01/20 by Aleksandra
Parcel Monkey comes up trumps every time.
Very competitive prices and a great service all round!
will you again (and again)
27/01/20 by Jeanette Lund
I reccomed parcelmonkey
27/01/20 by Customer
Easy and straightforward
27/01/20 by Customer
Easy to use website & prompt responses
27/01/20 by Jean Franklin
Very good, collected when they said.
27/01/20 by Customer
Great service deliver what they say
27/01/20 by Mandy
Easy, convenient and much cheaper than booking direct with post office/parcelforce!
27/01/20 by Vicky Miller
Efficient once again
27/01/20 by Angela Johncey
excellent service at a great price
27/01/20 by DH
Easy and cheap
27/01/20 by Customer
So much cheaper than Royal Mail and they collect.
27/01/20 by Customer Jenny
Parcel Monkey allowed me to buy and pay for an international service to be picked up prior to Christmas. It didn’t get picked up and order wasn’t passed to courier company in time. Had to wait in for a wasted day then second time I was told it would be picked up before midday. It wasn’t and we were travelling for the holidays so had to leave in an unlocked garage with parcel inside.
27/01/20 by Customer
Easy Reliable Service
27/01/20 by bradbiggar
Paid for a 24 service. Parcel wasnt collected when the website stated it would be. Collected 3 days later. No refund from this terrible company, do yourself a favour and use another courier.... Much better customer service and generally cheaper anyway
27/01/20 by Sam
Amazing service and customer assistance. highly recommended!
27/01/20 by Deb
Parcel delivered on time at very competitive price would highly recommend.
26/01/20 by Chas Mahay
Excellent service
26/01/20 by Anna Spencer
Once again - good, reliable service and competitive pricing.
Ian.
26/01/20 by Ian Atherton
Very good
Cheaper than parcels2go and better value as no hidden extras.
Very happy
26/01/20 by IBRAAR HUSSAIN
Up to now service has been great - however failed to collect two parcels and then proceeded to tell me they would be collected two working days after I booked collection - lets hope they get there!!
26/01/20 by Turkana Uk
Very good service, collected and delivered as booked.
26/01/20 by Customer
Very competetive pricing using first class delivery companies.
26/01/20 by ian renton
the cheapest and fastest way to send my bag from the UK to Hamburg! Took only two working days, I am very satisfied.
26/01/20 by Customer
Brilliant service from Parcel monkey And hermes
26/01/20 by sandra groggins
All good thank you
26/01/20 by PETER OLIVER
very good service
26/01/20 by Customer
Easy and efficient i cant believe how brilliant Parcel monkey is.
26/01/20 by Lynnette
Great service. Great price.
26/01/20 by Sh3ils
Excellent service, very fast!
26/01/20 by Customer
Really easy to use and parcel arrived in France far quicker than any service I have used before
26/01/20 by Joanne
Via the Parcel Monkey website I bought DPDs Classic delivery with an apparent 2 day delivery service. Well, they failed to deliver the item in that time. The small print, it turns out, says its not guaranteed. So I paid for a service I did not receive but if Id read the small print I might have guessed that and gone somewhere else. Be warned!
26/01/20 by Robskie
It was never told to me that I would be charged an additional £60 when the packaged arrives in Pakistan. apparently customs and duties. But for what when they are used goods. Really bad service.
26/01/20 by Customer
Delivered OK but damaged. Looks like parcel was dropped several time and despite being well packed it will cost c£100 to repair computer.
26/01/20 by Customer
Brilliant and super easy!
26/01/20 by Customer
High recommended website.
26/01/20 by Jason
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