We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,504 reviews.
very bad service never came to another courier on the day only after a week ....
21/01/20 by Customer
Great service, parcel arrived in France as expected albeit slightly late.
Drop of service ideal and will definitely use again
21/01/20 by Barry
My parcel was not delivered. It was dropped or thrown from a height of 6 foot over a locked gate. As a result some of the contents were smashed. The courier driver (from Parcelforce) then falsified the delivery documents by signing them himself! When I contacted Parcel Monkey to complain they first tried to claim the delivery was genuine, failing to take into account the written and photographic evidence provided by both myself and my customer. When after 6 weeks they eventually did consider my claim, they rejected it. Parcel Monkey clearly have no understanding of customer service, no care or concern, and I would therefore strongly advise against using them in future. I will be taking the matter further as they have treated me appallingly, and furthermore completely ignored the fact that the company they contracted to provide the service have not only failed spectacularly to deliver, but have also committed a fraud in the process.
21/01/20 by Customer: Brian Devoil
Excellent, quick and very reasonably priced service.
21/01/20 by Biggs
Excellent service, easy to book online, clear communication and tracking, easy to check competitive rates. Couldn’t be happier
21/01/20 by Andrea
Was perfect, thanks!
21/01/20 by Norbert
Thanks for on time delivery
21/01/20 by Customer
Easy to use thanks for the easy service
21/01/20 by jamal h
I always use parcel monkey to send parcels to a Greek island, and the service and delivery times are always good.
21/01/20 by Customer
Amazing service every time i use parcel
Monkey.
Not had any issues yet. Fingers crossed.
Thanks guys
21/01/20 by Eikon brands
Very good and easy to use.
21/01/20 by Joeseph
Great Great Great
21/01/20 by Andrew Mudd
Very fast delivery. Good, recommended
21/01/20 by Sian Dodds
Had items to return whilst unwell and unable to get out of the house. Ballon Monkey was a godsend. I was able to arrange for the parcels to be collected from my home.
21/01/20 by Jan Lepley
Easy to use and reliable
21/01/20 by Barbara Hill
good for business
21/01/20 by Customer
Easy to use, great price for my parcel delivered to France.
21/01/20 by phil
I was able to send my large parcel for £13 instead of £57 and by choosing to send it by Parcel Force I was also able to take it to my very local Post Office for Parcel Force to collect
The parcel was also delivered in a few days to Germany.
21/01/20 by Customer
Hassle free efficient service
21/01/20 by Kirsty Turner
Great service from parcel monkey they used dhl cheaper and got next day delivery. Will use again. Good contact by text as parcel progressed def A1 service
21/01/20 by franz
You need to be more specific about the collection time.
21/01/20 by Elena Putley
Still have not received bumper getting no response from courier,have to go to PayPal to get money back very disappointed not sure whats going on
21/01/20 by Richard Holloway
Collected the parcel and delivered it.
21/01/20 by robert davies
Easy to use and great service
20/01/20 by SueT
Found it very easy and really happy to use again and recommend to others
20/01/20 by Sarah
Excellent no complaints.
20/01/20 by Pride Chirisa
Good service
20/01/20 by Customer
Takes the pain out of posting packages of many sizes, weights and dimensions! Happy to recommend!
20/01/20 by Ruairidh MacKenzie
Easy to use. Very good
20/01/20 by Libby
Excellent service for lowest price available. Used the service before and indefinitely will use it again.
20/01/20 by Gitana Stukaite
hmm been reasonably arcuate with previous deliveries but last delivery was late ?
20/01/20 by Gary Kirby
I like everything about you except it would be a major improvement if you provided labels yourselves but I will definitely be using you again
20/01/20 by Customer
perfect service
20/01/20 by Customer
Excellent Service. Collection exactly when expected. Very helpful polite driver. Delivery within 48 hours. 5 star !!
20/01/20 by Debra Stevenson
Good service and prices too ;)
20/01/20 by Phil Wood
Excellent from start to finish . Thank you will always use parcel monkey
20/01/20 by Deborah Tibbenham122
Good service, easy process, thank you.
20/01/20 by Colin Tunstall
EXCELLENT. ARRIVED ON TIME. WILL USE YOU AGAIN. 5*
20/01/20 by Gerard Carroll
Competitive prices and helpful service.
20/01/20 by Oliver Rogers - Rogers Space Heaters
Very good and simple service and the best price. Simply the best.
20/01/20 by Customer
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