We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,502 reviews.
48hr service arrived within 24hrs
26/01/20 by Happy Customer
First time using parcel monkey very happpy with the service certainly will again.
26/01/20 by Judith
Excellent service and cheaper than direct
26/01/20 by Garry
I was very pleased with parcel monkey thank you
26/01/20 by valerie Warnes
Excellent service, easy to use and my parcel took 5 days door to door.
Have used you before and will use you again.
Thank you
26/01/20 by Customer
Exellent and fast delivery
26/01/20 by Lilianna
Very good experience with them. Fast and reliable.
26/01/20 by INA
Quick, easy and competitely priced.
26/01/20 by JF1
Very fast delivery from uk to Latvia and cheapest price. Thanks.
26/01/20 by Customer
Always great experience with Parcelmonkey. Very easy to use and navigate around website and so so easy to send parcels internationally! Got the best price sending parcels to my brother in Malaysia
26/01/20 by Mr Firdaus Sukki
easy enough to send parcel
25/01/20 by Neil
The parcel was never picked up I want my money back.
25/01/20 by Mrs young
Excellent
Good prices
Very fast
Quality
Highly recommend
25/01/20 by Wioleta Brodzewska
Charged an extra fee for alleged 500g overweight, the parcel was carefully weighed and measured before despatch...I will not use this site again.
25/01/20 by Customer
So far so good, no issues and they do email back if you have a query or problem as I did when I made an error on my label that needed to be changed after I had purchased and printed. So Ive used them a few times now and packages sent and received on time and prices have appeared a little cheaper and with more courier options to chose from.
25/01/20 by caroline
It wont allow me to put 0 stars but if I could I would. Awful customer service, happy to take money and then its not their problem. Sent a parcel all the way to St Vincent, they asked for phone number and email address of recipient, then when there was an issue with delivery they didnt bother to contact them so it got sent all the way home to me!
25/01/20 by Ben H
Easy to use good range of options
25/01/20 by plowst
Great, reliable service and have made good savings using ParcelMonkey
25/01/20 by Tim
As usual easy to use and efficient
25/01/20 by Slinky Malinky
Good service and quick delivery ????
25/01/20 by S.Wilson
Parcel collected and delivered on time. All good, except I didn’t get the text message I had paid for to advise delivery had been completed.
25/01/20 by MARGARET NEILSON
Great value for money would not use anyone else for my packages arrived before time all intact Thank You
25/01/20 by John Donald
Fairly easy to use the website, local collection point easy to get to, good service.
25/01/20 by Annie
Good and fast
25/01/20 by Customer bouder
Advertised as 3-5 working days for international delivery, but in reality it was more 15 working days. False advertising
25/01/20 by Saf
Easy to use - my address was a lock up at Gatwick for forwarding to China and no problem for the Monkey ! Considerably cheaper than Royal Mail. Saved myself a fortune. Now saved in favourites so I can use again. 5 stars
25/01/20 by David Salisbury
parcel picked up on time and safely delivered
25/01/20 by .Mr Morton
Efficient and reasonably priced
25/01/20 by Customer
Very reliable professional service!
25/01/20 by Customer
Excellent service. Thanks.
25/01/20 by FJC
The parcel could not be delivered so I am £105 out of pocket!!!
25/01/20 by Customer
Thanks for making this shippment so easy
25/01/20 by Customer
Parcel Monkey failed to another courier on the scheduled date. It was rescheduled but again it was not collected. The customer support team were apologetic but were not interested in finding out what went wrong. I wasted two days waiting for the courier. I declined the offer to reschedule it again
25/01/20 by Dave G
Affordable and convenient
25/01/20 by Customer
Clear and informative website, and easy to use. My sons bike was collected on time and delivered in one piece! Delighted with service.
Id use again. Thank you!
25/01/20 by Customer
Easy to use. Prices fair
25/01/20 by flyer295
Excellent performance from start to finish. A no-fuss booking rapidly confirmed. Collection inside half a day. Delivered in London with no customs or storage palaver in four days for one parcel and five for the second.
25/01/20 by PAUL
charging my card unauthorised. criminals
25/01/20 by LARRY FATUGA
Fantastic service well recommended
24/01/20 by Customer
Have used these a few time and always chosen parcelforce as my courier. never had an incident until now. My buyer chose argos to take delivery but the oarcel was too heavy and they refused. Buyer contacted me and I had to chase it all up with parcelforce. Turns out it was sat at a pm depot but had no notification from them that there was a message waiting for me. You cant speak to a human..just live chat and the operatives were quite abrupt and really not helpful. Id asked if they could re deliver the oarcel from their depot to save time as they are halfway between my location and the delivery address. They said this wasnt possible. They charged me to return my parcel and advised I get on with it before they dispose if it. Was quoted ETA of Monday but it arrived on the friday and left in my shed (couriers actions..not parcel monkeys). I now have to re book the 25k parcel and drive it 8 miles for collection. Thanks for your help.. if you think you will get anymore business from me you can think again! another courier or another courier delivery are way more professional.
24/01/20 by Jason Hill
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