We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,515 reviews.
Brilliant service, great price, I definitely recommend them to others
17/10/19 by Customer
Ideal and well communicated
16/10/19 by Des
Delivered my parcel to greece on time excellent service
16/10/19 by Customer Brian Fullerton
Wasn’t able to print label at first, but parcel delivery was ok.
16/10/19 by Customer
Just perfect and will use them again.
16/10/19 by Kate
Buyer was very happy with delivery, took a little longer than id expected to arrive for the £10.49 postage but it arrived unscathed.
16/10/19 by Mrs Denise Halliday
Brilliant service. Only comment would be that it would have been useful to know the potential collect times (i.e. between 8am and 6pm) and that I would receive and email and text the next day with a pick-up window.
16/10/19 by busymiss
Would have selected -1 if i could. Do not use this company to ever send anything you value. Booked my parcel through here with Courier Parcel - they lost my item, can’t ever get through to them, and Parcel Monkey simply doesn’t answer.
16/10/19 by Holly
Quick delivery excellent tracking and comms
16/10/19 by Mr Ian Johnston
A Dormeo’s advisor recommended me the parcel monkey cause I wanted to return a mattress. I found the cheapest rate ever and I had the chance to compare the couriers and each services. Really satisfied.
16/10/19 by Stella
Superb Service
16/10/19 by Gary
After using for a few years, not always having the best service but generally acceptable Ive had an additional charge taken from my card for a weight discrepancy. I havent authorized this payment and normally overstate the weight of my parcels so this doesnt happen. I have no proof of the extra weight as the parcel has now been delivered. Ive lost trust in this company and wont be using them again.
16/10/19 by Chris Reay
EXCELLENT VALUE FOR MONEY - FIRST CLASS SERVICE.
16/10/19 by B.MILLS
Great service. Easy to use and piece of mind that it’s collected and delivered when expected. Texts and emails to keep updated for times of collection and delivery is really helpful
One happy customer
16/10/19 by Mason
Brilliant, shipped from UK to Australia arrived within time was times at a good price.
16/10/19 by Josh
Great service I never knew existed! Cheaper way to use the big boys! Only issue is had to wait in all day for collection as they cant give you a more precise window. Will use again!
16/10/19 by neil ellis
If youve been scammed by Parcel Monkey, please visit parclemonkey.com to join our class action lawsuit.
16/10/19 by Alan Kravetz
I regularly use Parcel Monkey, and Im extremely happy with their service. Very competative prices, nothing gets lost in transit, and everything arrives in one piece. The courier companies they use are the best ones.
15/10/19 by Miklos Toth
Much better price than Royal Mail, easy to use and will use again.
15/10/19 by Sarah W
Parcel monkey is a joke I sent a parcel to Italy and they set it me back saying there was somthing wrong with the address so I sent it with royal mail witch was cheaper aswell and it got there when I asked parcel monkey for a refund the refund would not recommend at all
15/10/19 by MillyJoe MillyJoe
Very good service. Thanks!
15/10/19 by jaqueline
Great price and seamless service.
15/10/19 by A Giffard
I sent a 55 inch tv to poland from the uk, the tv got there but lots of damage to the box on arrival but luckily I packaged well and no damage! It was supposed to be delivery by road but courier said he picked up from airport so maybe not by road as booked!
15/10/19 by D Davies
The system was easy to use the parcel was delivered as expected. So really pleased, however really disappointed with the attitude of the driver collecting the parcel. He was so rude and threatened us with the parcel being left at the depot because it was overweight. When it wasnt as we had used the correct weight and dimensions on the original packaging. Really dislike bad attitude for a service industry
15/10/19 by Susie Whillock
Aberdeen to Madrid in 7 days and parcel immaculate
15/10/19 by Heather Edgar
Quick organised delivery at very reasonable prices
15/10/19 by Dionne Palmer Dublin Hudson
Communication excellent, collected on time and delivered within time scale. Great service, Very reasonable prices
15/10/19 by ECB
Reliable service
15/10/19 by Customer
Disappointed that delivery was not next day as promised. Also no notification to advise of delay. Thankfully my son was in London an extra day or this would have had to come back to me.
15/10/19 by Customer
I booked a 2 days delivery. Its been 7 days (5 without week-end) and I still dont have it. According to the tracking number, my package hasnt moved in the past 24h.
15/10/19 by Customer
easy to use and great service
15/10/19 by Robert Smart
Happy with service, thanks
15/10/19 by Customer
Easy to use. Get the best deal. Good service. Never had a problem with parcel Monkey. Use it regularly in my business.
15/10/19 by Kelly Books and Magazines
Have used Parcel Monkey for over a year now and the service is great.
15/10/19 by Paul Spain
Good value, Parcel delivered on time and in good condition. What more can you ask?
15/10/19 by Customer
Another 2 parcels delivered to Ireland in perfect time. Would definately recommend.
15/10/19 by Trudie
Totally disappointed and dissatisfied I paid for a next day service for return of two large items - nobody came to collect and nobody phoned to explain why - the following day I waited and nobody came. I’m still waiting for somebody to contact me despite leaving messages. If anyone is interested to check with me the ref no is PM7652296. I have left messages and I’m still being ignored. I would not recommend this courier at all.
15/10/19 by Pamela Downey
I sent large package to Kazakhstan and it arrived in 3 days!
14/10/19 by Customer
Do not use this service. I agreed a price with them prior to them delivering my product (£11). However, a month after it was delivered they said their laser machines measured it to be 30cm larger than I said. This consequently increased the estimated volumetric weight by 25kg. They then charged be an excess of £55, 5 times my original price.
14/10/19 by Connor Stapley
Brilliant service. User-friendly website. Highly recommended.
14/10/19 by Mr MARTIN WOOD
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