We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,515 reviews.
Very good service *****
04/10/19 by Raftek
Inaccurate information provided, slow support. Integrity is at doubt
03/10/19 by Traveller
Everything arrived in perfect condition and on time, great thanks
03/10/19 by Customer
Simple to organise and half the price of Parcel Force via post office. Next time though I would probably organise a collection as it took a day and a half for parcel to be collected from local drop off centre so delivery took longer than I thought it would.
03/10/19 by Custome Anne Kelly
/someone-else (remote collection)
This was the only site I could find to provide this service. Also offered couriers whose driver supplied labels. Only sllght critisism, my first choice took me through the process only to be told my parcel was over the volumetric limit. Parcel Force, my next choice, was slightly dearer but a 30kg limit, no extras, driver labels. I will use PM and PF next time on that basis.
03/10/19 by hootgibson
Well, this is not the first time that I have used Parcal Monkey and not received my package its actually the 2nd! I dont know what else to say really...
03/10/19 by Mark
Do not use this company! They will take your money. Then falsely claim additional charges are necessary. Its taken nearly 3 months of continuous messaging and follow-ups to get 3 out of 5 refunds!! Long story short - I sent 4 parcels on one particular day - all of which were deemed incorrect and additional charges were deducted from my card. The volumetric weight / the dimensions they were claiming were 100% impossible. I take pictures of all international parcels - make sure you do too! After months of messaging, sending pictures (which they refused - how can refuse photographic evidence?!) and lots of follow-ups from me they have finally admitted they were incorrect on 3 of the 4 parcels. But, theyre digging their heels in with the last one. Surely the fact that 3 of the 4 were wrong suggests the last one would be wrong too!! I have all communications from them proving I complied with everything they asked for only for them to change the rules and refuse photo proof!! Oh and while this was happening, another parcel to Germany was cancelled without any notice. Then I was told to pay a return charge which I refused because they cancelled without telling me. Then they tell me its been delivered?! Get this.... it hadnt. The customer said they didnt get the parcel. THEN.... it miraculously turns up and Im told to pay the return charge which I refuse again. They then give in and return to me over 4 weeks later!! I used them without issue for months and months before this. But the way they treated me throughout this was appalling so I have changed our postage supplier and will NEVER use Parcel Monkey again!
03/10/19 by Heather
Still rate it 5*.
03/10/19 by Customer
DO NOT USE THIS IF YOU NEED SOMETHING EFFICIENT AND RELIABLE
03/10/19 by Ellie Giles
Easy to use and obtain price also delivery updates
03/10/19 by Customer
great service
03/10/19 by carl bridgwater
It is not often as Magistrate ,JP, Academic Advisor, Priest and basic Dogs Body that I can say this in my experience of 40 years is that Parcel Monkey currently the best Courier for price ,customer - service easy to follow instructions and they only choose top quality Courier providers . Fr Anthony
03/10/19 by Fr Anthony
Let down by parcelstogo and Hermes so parcel monkey stepped in and sorted it all out with ease. Thanks also to parcel force 24 no hassle service.
03/10/19 by Chris tope
I was disgusted with the courier who came today, I am a pensioner and had the 2 parcels waiting for him in hall --2feet from the front door I asked him to come in as I couldnt lift them,he made a great big drama that he could not do this and I had to lift them ,his deameanir and tone towards me was completely unacceptable, then tried to make out his English was worst than it was and he couldnt explain!!!!! I told him that within last week 2 of his colleagues had called ,been helpful , and stepped in to lift these parcels . He stood and watched me struggle to manoevoer these parcels to the front step. I am not a happy person and now wish to raise a complaint. This happened today at 1.55pm
03/10/19 by gary Marchant-moulds
Very quick service
03/10/19 by Jaspreet
Parcel not collected for several days
03/10/19 by Mark bell
Simple easy way to save money, sent a parcel to the states for a third of what it would have cost to send with parcel force, guess what, it went with parcel force and got the two days from being collected!.
03/10/19 by Linda G
Terrible Paid for collection from Cyprus Airport It never happened No communication eventually they returned our fee Would not recommend this company
03/10/19 by Customer
Very happy with the post office drop off service, print out tickets arrived swiftly. Delivery time never longer than four working days. The occasional let down is the handling of the parcels, at times they arrive in immaculate conditions, other times packing damaged, however goods were luckily not damaged. All in all, great service for an unbeatable price.
03/10/19 by Customer
Easy to book my parcel on their website and picked up and delivered when they said it would be. A bit more than cheaper versions but you get what you pay for. First rate service and I would recommend highly.
03/10/19 by John B
Instructions not very clear now parcel stuck in customs
02/10/19 by Customer
Please DONT use this company. They are ( by their own admission) a quote engine. They are NOT a courier company. However you cannot contact the courier directly if anything goes wrong, as it did with us. Our distress made no difference to them. All you will hear, time after time after time, if you hear anything at all, is that they pass your message along to the courier ( they dont even do that properly). NEVER use them for International delivery. The level of incompetence, laziness, and unprofessionalism is outstanding. Go direct to the couriers. Parcelmonkey is a shockingly bad service.
02/10/19 by Combe F Cuite
Parcel arrive like said. Everything went good.
02/10/19 by Customer
Always use to send parcels to Spain they are reliable , honest and trustworthy and on top of that very reasonable charges. WOULD RECOMMEND .
02/10/19 by Customer
quick simple and do what they say .... very good
02/10/19 by Grace Goode
On time parcel delivery
02/10/19 by Customer
Great service
02/10/19 by MOIRA WISE
Easy to use and saves time searching for cheapest postage
02/10/19 by Miss Katie Amos
Worst company to use!! Don’t use them as they lose your packages, make empty promises and then they don’t reply to any communication and then disappear when a refund or compensation is required! DONT WASTE YOUR MONEY!!! USE DPD OR OTHER REPUTABLE COURIER COMPANIES
02/10/19 by Wesley Harrington
Worst courier company ever to rely on!! LOST PACKAGES, empty promises, disgusting customer service. I wouldn’t trust this company with anything or recommend their services!
02/10/19 by Wesley G Harrington
The driver went to the wrong address (instead listed it as a failed collection), my parcel has yet to be picked, even though the collection was rearranged for Monday.
02/10/19 by Customer
Excellent service and price
02/10/19 by Paul Stringer
Scammers....They keep you card details which i am sure is illegal and then charge you additional costs saying the parcel was heavier, I sent a parcel of 2.7KG to Barcelona, it contained 2 hoodies and a T-Shirt and then they charged me for 21KGs, outrageous scammers, I spoke to Courier who the parcel was sent with and they said it should not of been charged, they have no phone number to contact them either... I am going to get a charge back on my card. I warn you DO NOT deal with these scammers, You have been warned!
02/10/19 by W P
Booked a collection for pick up next day. No one turned up so cancelled and was told I would be refunded. 3 days later some one turns up to pick up the parcel. I already used a different method. A week after cancellation Im still waiting on my refund. They said Im not getting one because said parcel was picked up. Now not answering messages. Absolutely awful company.
02/10/19 by Karen Dougall
Outstanding work,will be using you again.
02/10/19 by Mike white
All collected and delivered on time no hitches at all
02/10/19 by Customer Paul
parcell arrived in time and good condition.
02/10/19 by Alessandra
Very efficient
02/10/19 by Simon Alexander
Parcel late despite paying for next day, this has happened several times between me and a friend who send an expensive piece of equipment. No refund for the difference in delivery prices is ever given.
02/10/19 by Emma Grace Bone
Great service from start to finish
02/10/19 by Lorraine
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