We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,515 reviews.
ripped off again £52.60 additional charge on top of the money I already paid for the collection. LAST TIME I USE PARCEL MONKEY
11/10/19 by Mark Pryor
Rapid delivery to the USA as usual, thank you.
11/10/19 by Kevin
Excellent value amazing professional speedy service
11/10/19 by Customer
Really best service at affordable price.
I definitely will use again!
11/10/19 by maria
Great service as usual
11/10/19 by Amanda
Did everything you said you would .
Really good service
11/10/19 by Paul
Great service and easy, hassle-free transaction
11/10/19 by Trevor Phipps
BEWARE if you ever need to make a claim it a long and drawn out process as you have to deal through Parcel monkey instead of directly with the courier. It took over 8 weeks and dozens of messages and phone calls to eventually get paid out. They then refused to refund the cost of the initial postage even though the courier told me they WILL refund it to Parcel Monkey !
11/10/19 by mattm
Une entreprise de mauvaise foi qui naccepte aucune remarque ni contradiction. Face a leur erreurs ils vont meme vous facturer un supplement incomprehensible. Comble de tout ils vous responsabilisent de leurs erreurs. A Fuir !!!! PS comme toute société mauvaise ils sont injoignables par téléphone bien sur !!!
11/10/19 by iSens Diffuser
Much easier than going to the shippers direct and, as far as I could see, much better prices. After that, DPD did fine. Site tries to collect more personal data than seems relevant for the purpose ... they need to think a bit more about that.
11/10/19 by mfs
Parcel was delivered 4 days late and significantly damaged. Raised an issue with Parcel Monkey and didnt receive any response whatsoevrr. Very poor service and definitely will not use again.
11/10/19 by David Clifton
I am very happy with the service! The Parcel Monkey gave the right option for my parcel, showed me the cheapest one and then, the delivery was super quick, the service price comparison was accurate and better than on other websites, that gave me more expensive options. Thank you very much again!
10/10/19 by Customer
Was charged twice for the same transaction. Left a message with the customer services...still not had a refund...waiting 4 days later. Great actual service from a courier point of view however. Please sort my refund out ASAP
10/10/19 by Mr Lilley
Easy to use, delivery completed in great time.
10/10/19 by Gary Dickenson
In the last six months I had over 37 damaged items and no compensation due to the long winded process and pictures required, it seams they will do what they can to not pay out on insurance, moved over to TNT and very happy now.
10/10/19 by paul oldridge
very easy to use the service and very good value for money
10/10/19 by donna ballard
Half my labels were not delivered to my email. It took a number of times to have the labels delivered.
10/10/19 by Customer
item delivered to wrong address first 2 and half hours away then arrived 9 days later damaged
10/10/19 by Customer
Tried to apply an additional charge 5 times greater than the original. Make up your own mind but Ill avoid using again.
10/10/19 by Kelvin
Theyre good when things run smoothly, but dont really help when things go wrong
10/10/19 by S Ellis
An excellent comparison site together with top class service and prices. Also a very good tracking service. All round satisfaction.
10/10/19 by Mr Denis Readhead
great service
10/10/19 by Kamaljit Bharj
very good nice not having to do anything apart from parceling up great service
10/10/19 by Terry Moxley
Always brilliant service
10/10/19 by Mike Beahan
The pick up and delivery to Australia was first class problems arose with delivery in Melbourne. Poor communication and failure to deliver on promised day resulted in my daughter going to depot to collect and discovered parcel completely open
10/10/19 by Ann
Great service from start to finish !!
10/10/19 by Tom Bentley
I found the whole process of getting an online quote, being sent the customs form and mailing label all very easy to use. As a foreign tourist I appreciated being able to drop the parcel at a Post Office.
Both parcels have arrived safely to our home in Australia, very quick delivery service. The tracking service is also very helpful.
10/10/19 by Customer
Professional
09/10/19 by Customer
The information below is from an email I received about an additional payment from them: This parcel contained a pottery dog with the dimensions correct but THEIR weight absurd. I emailed them to ask they check THEIR information and received NO RESPONSE. (this info was easily verified had they checked, and considering im on morphine with weight restrictions, even the courier would know the parcel wasnt near that weight - I couldnt even attempt a lift of it! I WONT E-V-E-R use a company that doesnt reply!!! "The information provided when the order was created declared a nominal weight of 5.50kg made up of 1 box: 60x29x48cm @ 5.5kg Using the dimensions you provided, this equates to a volumetric weight of 16.70kg and this is the weight you were originally charged for. When weighed, laser scanned for precise measurement and volumetrically calculated by the carrier, they have informed us that the correct billing weight was in fact 27.00kg. As we are charged for each kg handled by our courier partners, we have no alternative but to take this additional payment, as was specified and agreed to at the time of booking."
09/10/19 by DoloresDelfino
Excellent price, service and very easy to use!
09/10/19 by Jackie
Simple and efficient service. Top Marks would recomend to everybody
09/10/19 by David Waite
Did everything they said they would!
09/10/19 by David Oryan
Great easy website to use. Parcel delivered. Would definitely use again.
09/10/19 by J Ball
Brilliant! DPD delivered my parcel to Australia in 7days. Tracked every step of the way. Parcel Monkey provided a fast and easy to compare service. Online payment was simple. Very impressed
09/10/19 by Wendy Carter
I am very happy with the way you handled the sending of my parcel to its final destination. The tracking information was superb, letting you know every step of the way where the parcel has reached,
09/10/19 by Tam Iyalla
Amazing service! Fast delivery to HK for great price!
09/10/19 by Customer
Easy transaction Will use again
09/10/19 by Customer
Brilliant service from start to finish. Highly recommend
09/10/19 by jacquie
Handy and easy
09/10/19 by Tracy Hallett
Great service
09/10/19 by Charlotte
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