We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,515 reviews.
I have not received my parcel yet! Pickup date was 25th September
02/10/19 by Customer
Fantastic very good post thank you
02/10/19 by MR D SALIH
Great service as always
01/10/19 by Taz Sob
Excellent Service
01/10/19 by MB
I purchased an Express24 service. The parcel took 8 days to get delivered. I requested compensation (as is possible on their website and parcel forces website) but ParcelMonkey have declined and said it’s within their SLA.... max compensation was 50% of fee so they’d be liable for only £6. They declined. Absolute ****! Will never use again and I’d advise everyone to stay clear too....
01/10/19 by Robin Butcher
Easy
Printed Label - Down to the post office no waiting around
Parcel arrived as promised
01/10/19 by Phillip Collins
Excellent service very impressed good tracking system
01/10/19 by Scott
The website is so easy to use, everything is so efficient, I really recommend Parcel Monkey
01/10/19 by sasha jackson
it was nice to have it picked up i had a COURIER named PARCEL2GO i lost 10 parcel in 4 weeks
01/10/19 by BARRY
Excellent from start to finish.
01/10/19 by Kenny McCorrisken
Item was picked up on time and arrived on time at the other end good reliable service
01/10/19 by JANINE W.
I have had to request a refund on at least 3 occasions particularly when requesting a next day collection, which has resulted in bad PR for our organisation. Very frustrating! The biggest issue is that there is no real accountability as courier service will say they never received an order and you cannot get an immediate response from Parcel Monkey, in fact, their responses all seem to be automated. Parcel Monkey might have to consider dropping the next day delivery because it is unreliable.
01/10/19 by West London Customer
Excellent. Ive used Parcel Monkey several times to send items to France, and they have always arrived on time and without any hitches. Very good value for money.
01/10/19 by Mr. Alan Harding
Prompt delivery no fuss. Will use again
01/10/19 by Customer
My go to place for all shipping snd courier needs - fast, efficient and reliable! What more can I say!
01/10/19 by Pete
So easy to send a large parcel to the USA, its why I keep using them. Five stars all round!
01/10/19 by Customer D Turner
Have used Parcel Monkey a lot and although I understand that they are an "agent" what I have arranged through them is always 1st class
01/10/19 by Gerald Penney
Excellent Delivery company never had a problem with them and regularly use them to send packages to europe
01/10/19 by Paul Morrissey
Great service. Easy to use and lots of choices. Courier turned up when advised. No complaints at all!
30/09/19 by Barry
Great service, brilliant value for money, I’ll definitely use again
30/09/19 by Mrs Elizabeth Cook
Delivery was on point!
30/09/19 by Mr Aileru
Boxes picked up and delivered in Greece with no problems and in less than a week to a Greek island- fantastic! That’s 40kg of donations for refugee families that I will deliver to the families myself next week. Thank you
30/09/19 by Beverley Hines
Hi im still waiting for my refund been over a week plz refund my money
30/09/19 by Had
Top service at a good price.
Everything went smoothly from collection to drop off.
30/09/19 by Nick Riffed
I used the service where I dropped my parcel off at the post office - all went smoothly and the parcel was delivered within 24 hours. Great service, thank you.
30/09/19 by pete7730
This is a joke of a courier company… This is a joke of a courier company that I don’t recommend and warn anybody sending package to be wary. On the 22 August 2019 I entrusted the services of Parcel Monkey to deliver my 1 consignment which consisted of 2 separate boxes and dropped the said consignment off at DPD office. 2 weeks go by and no contact. 9 September I have a message sent to me saying that one of the 2 packages were contaminated and that it was been returned to the depot. After originally paying £144.01 I was asked to pay another £15.00 to have the contaminated package returned to my address. Another 7 days go by and no contact from PM. After a barrage of emails to PM there was no clear communication from Zak, Jac, and a consistent run around and complete unprofessional conduct. On the 3rd week, the expected contaminated package was expected to be delivered and wasn’t. After speaking with DPD it was rearranged to be delivered to correct origin. On receiving half the consignment it was realised that the package received was not the contaminated package. When questioning the location of second said package there was no response from PM. 7 days later I get an email saying that the 2nd package has been lost!!! Not any one point have PM offered me a refund and have directed me to the claims department with them now rejecting my claim due to not having receipts for the items that were purchased or gifted 12/18 months ago and part receipts were in the lost package. Complete and utter joke and this company needs its practised reviews by government watch dog for taking advantage and not adhering to consumer rights.
30/09/19 by Wesley Harrington
This is a joke of a courier company that I don’t recommend and warn anybody sending package to be wary. On the 22 August 2019 I entrusted the services of Parcel Monkey to deliver my 1 consignment which consisted of 2 separate boxes and dropped the said consignment off at DPD office. 2 weeks go by and no contact. 9 September I have a message sent to me saying that one of the 2 packages were contaminated and that it was been returned to the depot. After originally paying £144.01 I was asked to pay another £15.00 to have the contaminated package returned to my address. Another 7 days go by and no contact from PM. After a barrage of emails to PM there was no clear communication from Zak, Jac, and a consistent run around and complete unprofessional conduct. On the 3rd week, the expected contaminated package was expected to be delivered and wasn’t. After speaking with DPD it was rearranged to be delivered to correct origin. On receiving half the consignment it was realised that the package received was not the contaminated package. When questioning the location of second said package there was no response from PM. 7 days later I get an email saying that the 2nd package has been lost!!! Not any one point have PM offered me a refund and have directed me to the claims department with them now rejecting my claim due to not having receipts for the items that were purchased or gifted 12/18 months ago and part receipts were in the lost package. Complete and utter joke and this company needs its practised reviews by government watch dog for taking advantage and not adhering to consumer rights.
30/09/19 by Wesley G Harrington
Excellent service and price for overseas packages.
30/09/19 by Roberto
Very easy. Dropped the parcel off at a shop round the corner and watched it through the delivery route until it was delivered. Very easy.
30/09/19 by Mr Turner
Simple and easy to use enabling the most economical parcel service.
30/09/19 by Mr Burn
My 2 parcels are so badly broken I am in process of filing for compensation
30/09/19 by Customer and recipient
Great service! I posted a valuable, fragile lighting unit to Spain. I was amazed at the low cost and the item was collected within the day. It arrived in Spain quickly and in perfect condition. Communication was great too. I would definitely use the service again
30/09/19 by Lindsay Illingworth
First class service and my go to parcel se
Great choice of delivery options and couriers.
I get a better price than my own national Uk courier contract.
30/09/19 by mapman
Not great, after I chose who was to deliver my parcels (Courier) they gave me a time frame of when they would collect. They didnt turn up on time & I had to go to work, so I spoke to parcel monkey online, they were slow & quite rude.....not impressed!
30/09/19 by Customer
easy way to get the best result
30/09/19 by Bernard Caddy
Parcel arrived in Australia ???????? on time brilliant device well done
30/09/19 by JENNIFER
I had heavy parcels ~30kg delivered internationally from UK to Finland. All parcels were picked up seamlessly and delivered to the door on the other side. A couple of the boxes were in a bad shape when they arrived which had caused some damage to some smaller items inside but otherwise the delivery was great, and I will use the service again definitely.
30/09/19 by Customer
Fast and reliable service with good prices
29/09/19 by Customer
Quick pickup no worries
29/09/19 by Terry Moxley
Very fast and never let me down with parcels even when the parcel was lost in transit they sorted out the problem
Thanks for all
29/09/19 by Customer
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