We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,515 reviews.
I don’t receive my parcel yet. The service is baaad very very bad I don’t advise anyone to use it . Trust me they said 3-5 working days it’s over 10 day and nothing yet . Parcel money don’t have contact number it’s just Rubish rubish .
09/10/19 by Faycal
Great service, parcel easily booked with DPD and cheaper than booking with them direct.
09/10/19 by Steven Harper
I lost £30 which they did not refund despite being asked twice, I also lost a sale worth £220 which I cannot get any compensation for .this was their fault-they employed an unreliable, unsupervised, fundamentally dishonest, cowboy carrier who did not collect to transport on time, not to mention being UN-contactable to sort out problems. were not bothered about me. please be warned.
09/10/19 by Boxerman
I booked a parcel for 24Hr delivery on the 2nd October, 2019, and it wasnt delivered until the 7th October and no explanation was given. What am I paying for?
09/10/19 by Marc Mitchell
Using the web site was very easy. Prices were very good and delivery was very quick and the parcel was received intact.
09/10/19 by Arthur Helliwell
Very Efficent
09/10/19 by Silverdeal
Collected next day and delivered next day. Good service.
09/10/19 by Ian
Very good and cheaper than through the couriers own website. Just a shame you dont get a time frame of when the parcel will be collected, only a day. Highly recommended
09/10/19 by Customer
Excellent service from collecting to delivery and saved £20 compared to post office
08/10/19 by Customer
Not great, courier trashed my shipment & I had to refund the customer.
08/10/19 by AJR
Paid for 24/48 hour express parcel uplift and delivery. I took the parcel there and for over a week the parcel wasn’t even uplifted. Delivery was late and not even a partial refund or a gesture of good will. Irresponsible and zero customer service.
08/10/19 by Peter
Brilliant!!! Very impressed! Great price, great service!!
08/10/19 by Customer
14 days and counting on getting my delivery.
08/10/19 by Customer
I can honestly say i am very happy with the service.
08/10/19 by Beryl Kenny
On time pickup, good delivery
08/10/19 by Customer
Very good device at a great price.
08/10/19 by Customer
Always great service and great prices
08/10/19 by Customer
First ever experience of using Courier through Parcel Monkey. Ordered on Sunday evening about 10pm and I received notification that labels would be emailed with half an hour, and parcel would be collected on the following day, Monday and delivered Tuesday. I waited up late but no email came through. The following morning labels were emailed, and details said the parcel would be collected on Tuesday. This was not correct: Nobody came to collect the parcel and it sat in my porch all day Tuesday. I called the help line In the afternoon about 16:00hrs and was told there was a problem with electronic systems causing a delay but I was told it would be collected. I called again at 18:00 and received an automated message saying the parcel would be collected that day by 18:00. These calls cost me extra above my network call costs. The parcel was eventually collected on Wednesday around lunch time... By the time it was delivered it was not a convenient therefore the recipient had to drive to a depot and collect it somewhere else. He eventually got it on Friday. It took 5 days, several emails and phone calls. I won’t be using this service again in any hurry. I’ve given it 2 stars because the parcel was actually collected and delivered to the recipient.
08/10/19 by Mikeyjay
Customer received the parcel and it was very damaged, I will have to replace the order again anyway
08/10/19 by Customer
Great service Parcel Monkey
08/10/19 by Customer
Easy to make the booking, fully transparent pricing, collection the next day,
08/10/19 by Jim
Parcel Monkey great but the service from the deliverer was not up to the usual standard, one parcel took an extra day to be delivered.
08/10/19 by Mary
Delivery on time as promised at a realistic price
08/10/19 by Harry__Butterworth
Excellent and speedy service, not too costly and simple to use
Would definitely use again
08/10/19 by Val
fast and convenient
08/10/19 by Customer
brilliant, faultless
08/10/19 by The grim reaper (i post souls to the underworld)
Always use, reliable, parcels always get to my destination, cant fault
07/10/19 by PAULA
First time I have used parcel monkey and I was extremely impressed. Very reasonably priced and parcel arrived quickly. Wouldn’t hesitate to recommend.
07/10/19 by Lou
Great fast service
07/10/19 by Steve ,,
Paid £15 for next day delivery. Guy didn’t show up, no explanation, nothing. Had to waste an hour on the phone only to be told he had gone home without leaving any details as to why he hadn’t collected package, or if he would be returning. Package was picked up the following day, but then the recipient told me that no note had been posted through his door so he was unaware any attempt had been made at delivery.
07/10/19 by Ray Hallam
Used Parcel Monkey a lot. Always spot on and saved me money EVERY TIME!
07/10/19 by Stoney
Always use this service and always very pleased
07/10/19 by Customer
Fast delivery and on time as usual.not like dhl who are useless and never any where near on time
07/10/19 by G.meadowcroft
Previous use of the service was OK, the most recent use was very poor service. The courier and parcel monkey failed to communicate with each other my parcel was delayed one day.
07/10/19 by Michael
Good value, easy to use.
07/10/19 by michaelstancliffe
Yet again my parcel has arrived ripped open and crushed
07/10/19 by ADavid
Parcel Lost and I contacted Parcel monkey, its been over a month and they keep saying we will get back to you. Rubbish service and I lost £150 on this parcel. THank You
07/10/19 by Customer
I have used Parcel monkey 4 times to send parcels to Germany and USA. They are the cheapest and so far reliable service.
07/10/19 by Richard Hitchman
Excellent service. Received the items back home after leaving them in a hotel in Lake District, safe and sound. Thanks.
07/10/19 by ALICE
Said 2-4 day express service. Been 5 days and my Parcel still hasn’t even left UK
07/10/19 by shikha duggal
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