We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,522 reviews.
I found a great price for sending a parcel to Jersey and the website was easy to use. Parcel was delivered on time and I would definitely use again. Thanks Parcel Monkey! :-)
23/07/19 by Sanjay Soni
Unfortunately my Parcel was NOT collected on the day requested and confirmed as being collected. The parcel was at my elderly mothers house who stayed in all day waiting for it to be collected. I tried ringing Parcelforce to confirm collection but at £6 a minute I wasnt prepared to hang on the line. Eventually I emailed them and it was confirmed for the next day. Not happy with the service.
23/07/19 by Esther
I BOOKED THE CONSIGNMENT , TWO DAYS AGO, NOBODY CAME TO PICKUP THE PARCEL , YOUR STAFF SAYING DRIVER ATTEMPTED PICKUP NOT TRUE I WAS IN THE SHOP FROM 0800AM UNTL 0500PM , I ALSO REQUESTED THE DRIVERS NUMBER , BUT THEY COULD NOT GIVE IT TO ME , ON TOP OF THAT I GAVE MY PHONE NUMBER TO THEM , I COULD NOT WAIT ANOTHER DAY , I AM SURE THE SAME THING WOULD HAPPEN , IT WOULD HELP TO GET THE DRIVER TO CALL OR SEND A MESSAGE BEFORE COMING TO PICKUP MAHER
23/07/19 by Maher
Easy to book online and excellent tracking facility. Parcel arrived as per timescale quoted. Thank you.
23/07/19 by Justine
So pleased Ive discovered you. It makes sending a parcel especially for returns purchased on the internet so simple !!
Saved so much money!!
23/07/19 by Angela S
Super speedy delivery
23/07/19 by TONY
It is not made clear enough the restrictions from your carriers. I tried to send a parcel next day with parcel Force, but missed their "dead line" for drop off. No one knows what the deadline is and it changes every day!
23/07/19 by Customer
As always, fast, efficient and very reasonably priced. Another good experience.
23/07/19 by suzy
Amazing service. I wish I had known about parcel monkey sooner, but I will definitely use the website again and recommend it to my friends.
23/07/19 by Customer
Website easy to use, collection/deliveries so far has been problem-free...
23/07/19 by Craig
Very good service .Always with you I send parcels international.
23/07/19 by Carmen
Excellent service from this company. Have had no problems with them. They always reply to my question.
23/07/19 by Freddy Banks
Received a message out of the blue that my parcel was returned to the parcelmonkey depot??? The DPD driver that had to deliver my parcel must be the laziest (or stupidest) ever as I google mapped the address and it is impossible not to locate the destination of the parcel. Recipient did NOT receive any notification to collect it and is unaware of any attempt to deliver it. I didn’t receive any notification so I couldn’t help from my side. Total waste of time and money. Will not use this company again. VERY dissatisfied. Parcel Monkey does not provide a customer friendly service. They may be okay if there are no problems , but if you do have a problem, dont expect any help.
23/07/19 by John
Excellent as normal great postage price helpful customer service
23/07/19 by Amanda Jones
Speediest service to USA I have experienced
23/07/19 by Customer
Parcel arrived on time good service
23/07/19 by Customer
Found very reasonably priced service where I had struggled to find any when doing my own searches of the internet outside of Survey Monkey. Very easy service to use.
23/07/19 by Jaay Tee
Great service, no hassles and good value. I will be using them all the time now.
22/07/19 by Jan
I did pay a lot for the next day delivery but the package arrived a day later than the expected date If somebody could notify me about the delay that would be nice
22/07/19 by Customer
Brilliant service
22/07/19 by Nigel
Cheaper than on the courier website, easy to use
22/07/19 by Windergirl
Parcel arrived on time and intact. What more do you want
22/07/19 by Customer
Easy to book. Collected when they said they would and kept us informed on progress. Would not hesitate to recommend.
22/07/19 by jacquie
Collected exactly when promised and delivered (to S of France) very quickly and in perfect condition.
22/07/19 by Street3ple
Fantastic service!
22/07/19 by Customer
Great service
22/07/19 by Barbara Hill
Awful, couldnt be worse! I ordered & paid by Paypal & Parcel Monkey never downloaded labels. They sent me no pick-up & no drop-off info. Impossible to communicate with Parcelmonkey by phone or email. So I posted my parcel independently by Parcelforce. No further info from Parcelmonkey at all until this Trustpilot review. Parcel Monkey didnt deliver & havent refunded my payment. No service & no Refund- apalling!
22/07/19 by Edward Hamlyn
Easy to use online booking. Collected and delivered on time.
22/07/19 by CLS Aberdeen
Parcel arrived in France quicker than predicted. Great service
22/07/19 by Gerald White
Parcel arrived damaged. Very disappointed. Having to make a claim through Parcel Force for hundreds of pounds.
22/07/19 by Stuart
Great value, and great service as always.
22/07/19 by Customer
Value for money, good straight forward service!
22/07/19 by Paul.L
Money was taking off my account twice and never get a refund back even when I emailed several times
22/07/19 by Customer
Same or lower price than others and being fair a great service!
21/07/19 by Manuel Gómez
very Quick service... no issue. Keep it Up
21/07/19 by Jarek
Parcel collected on time and delivered a day early . What a great service would definitely use again.
21/07/19 by Customer
When sending a parcel it always has arrived safe and on time. Also Parcell Monkeys prices are very competitive to other companies.
21/07/19 by Tricia G
Really pleased with the service having had bad experience with other companies in the past. Collected and delivered on time and at a very reasonable cost. Thank you
21/07/19 by Peter Hasler
Sent a parcel to Australia and after it was delivered I was charged extra. Obviously had no comeback but when I sent did exactly what was asked. Have been trying for some time to sort out but they just dont seem to be interested. They will not for whatever reason contact the delivery agents and have now dismissed the matter stating that as I did not take a photo of the parcel prior to shipment, I have no comeback. I ask, who photographs parcels before sending. DO NOT USE.
21/07/19 by Mr Warren
Excellent service
21/07/19 by S bailiey
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