We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,522 reviews.
Very happy with the service I had from parcel monkey swift and efficient and reasonably priced
25/07/19 by Customer
Having looked at the major couriers for a price to deliver a large parcel, I came across Parcel Monkey online. They were quoting half the price even using the same major couriers.
I was sceptical if PM could provide a reliable and safe service but decided to chance it. No need to worry.. the parcel was delivered promptly and safely. Excellent value!
25/07/19 by Nick
Fantastic service from start to finish.
All staff , on both sides of the Channel,
polite and helpful.
Very satisfied customer - thank you!
25/07/19 by Marilyn Brown
Fabulous service. Sent a bike to London from North Yorkshire. We had a 48 hour delivery package and it arrived within 24 hours.
Communication throughout was great too .
25/07/19 by Nora Williams
Used Parcel Monkey a lot. Easy to use website and reliable. Only problem is you cant phone them if you get a problem .
25/07/19 by Jane Booth
Parcel collected on time , recipient notified from collection through to delivery . great service .
25/07/19 by customer
Always fantastic, great price, service and easy to use. We have tried the rest but Parcel monkey are in another league.
25/07/19 by andy
We are business and chose the appropriate plan/charge to ensure the parcel was collected within 22 hours. However the parcel was collected 4 days later! After complaining i was told they dond refunds and its in the small print they may not actually collect when promised!?!?!
25/07/19 by Customer
all good - they passed where myhermes seriously failed
25/07/19 by carl newitt
Picked up and delivered on time. Excellent
25/07/19 by S j Foreman
Easy to use and to make changes. My delivery arrived quickly and at a decent price.
25/07/19 by Simon
Delivery - UK to Nice, France We waited at home all day as window for delivery was 08.00-18.00. Early in the afternoon we noticed the tracker recorded a failure to deliver as there was nobody home - obviously a surprise to us. Later in the afternoon the tracker recorded that parcels had been delivered and signed for by "Jean". An even bigger surprise as we were still at home waiting for the delivery. We called "Chronopost" who were unable to advise where the parcels had actually been delivered and that they required up to 72 hrs to investigate. We called again the next day to be told that they had in fact been delivered to the local post office and they could try and redeliver them, or we could pick them up. We opted to pick them up, not wanting a repeat of the previous day, but not the service we had paid for. Also interesting to note that that tracker advises the parcels have been delivered to a town miles away! It would have saved a lot of stress if the courier could have at least confirmed that the parcels had been left at a post office, instead of leaving us to worry they had been accepted by persons unknown at address unknown. Also we are very suspicious that deliverer makes no real attempt to deliver to a given address, and just states that nobody is home - making their job easier. It could have been worse, as we actually did get our parcels, although they were in pretty poor condition. Not the service we expected. It does seem that the issues were all on the French delivery side, as UK pick-up was very smooth.
25/07/19 by Customer
Easy to use, super efficient, will cost less than sending a parcel through royal mail
25/07/19 by Customer
Good efficient service as always.
25/07/19 by Catherine Andrews
Again this service did not disappoint. Posted Thursday arrived Monday in the USA
25/07/19 by Customer
Very good price compared to others offering the same service.
25/07/19 by Customer
Got good prices for delivery charges for books.
Would use again.
24/07/19 by Ann Crossan
Absolutely ****e!!
24/07/19 by Tony Stapleton
Good service as usual
24/07/19 by Customer
Superb again????
24/07/19 by Dave Fabian
Totally reliable
24/07/19 by Mr Berman
Always found Parcelmonkey to offer a great price and service when sending goods to France
24/07/19 by Gary Bush
A very efficient service.
24/07/19 by Mary Roberts
Good service
24/07/19 by Mr Wallace Chadwick
Great service, but posted on Thursday and never arrived until Monday morning.
24/07/19 by Customer
I have used Parcel Monkey a few times now, always booking Parcelforce, half the price then booking via the post office and so far a perfect service. Will use again.
24/07/19 by Alison Garbett
Really good, easily accessible service. Easy to arrange delivery. Straightforward payment method. Very pleased with service.
24/07/19 by J H Mundler
I have to say at first I felt a bit nervous using Parcel Monkey as I had never heard of them - a friend had told me so I thought why not!
I got in touch and from then everything just seemed to come together very easy they lead me through bit by bit, nothing to intricate which suited me. The cost of the parcel to Cyprus was very reasonable and I will be using Parcel Monkey again and would recommend you to people I know.
24/07/19 by Mrs McDonald
Excellent service - placed order, took parcel; item delivered within 36 hours.....
24/07/19 by Jonathan Banks
Quick and easy!
24/07/19 by Mr Chris Capron
Excellent!! No trouble at all. Parcel arrived safe and speedily at destination. I will highly recommend using parcel Monkey so worth it.
24/07/19 by Gerda Bosch
Excellent hassle free service, you do everything needed and then take your parcel to a post office and it is then taken care of by Parcel force at less than half of the post office price. I sent a parcel to my daughter and grandchildren in USA and it was delivered within 4 days, which included the weekend.
Thanks parcel monkey
23/07/19 by Mr Badiei-Khorsand
All good with no problems whats so ever.
Great value and made it all so easy.
23/07/19 by alan
I believe this is an excellent company with getting you the cheapest deals on postage, but after sales service ? Zero At the moment I’ve sent a bass guitar to Italy but never got to the recipient through Parcelforce/ GLS Italy , do you think anyone can help ? Pathetic
23/07/19 by mr k acheampong
A great site for the best prices in postage.
Would be better if you accepted Paypal.
23/07/19 by CustomerAllen Tills
This company is a disgrace. My parcel arrived at its destination 5 days late and smashed and was returned due to it being broken beyond repair and they could not unload it as they forgot the pallet truck so it was returned to me. Now they refuse to refund my delivery fee!!!! They also rejected two of my parcels claiming they were too heavy, although only about a quarter of the weight they said they would carry, they are a joke!! There are cheaper and more reliable companies doing a far better job!!
23/07/19 by Ian Casely
great service - fast, efficient and economic
23/07/19 by Customer
Its been 1 month now that they cant find my parcel i am very disappointed and the lack of help is is very bad theres no contact number only email which they dont care, i wouldnt recommend it to no one, and yet my parcel is not found, disgusting
23/07/19 by Customer
It got to my house really quickly even though it was being shipped overseas. However, the box was treated roughly and one of the side split despite all the tape I put on it. I lost one of my items due to the hole. Im currently having trouble contacting a help desk to get a refund. Overall satisfied with the service with what I paid for the shipping. Would definitely suggest insuring your packages like I did so that if anything gets lost you can get a refund for it.
23/07/19 by Matilda Greene
My first use of PM. Had to get a parcel to California from the UK in 4 working days. I was able to communicate when feeling worried about collection times, track and be reasonably assured. My client received his antique book with time to spare. 5 Stars for me, definitely use again. Thank you PM. Mark.
23/07/19 by Olde Lane Books
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