We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,522 reviews.
Brilliant! On time, fast, effective and very reasonable.....
29/07/19 by Customer
Easy to organise, and parcel arrived safely.
29/07/19 by Hayley
Brilliant service, best price and very fast delivery.
28/07/19 by Customer
Another no hassle delivery
28/07/19 by KJ
I have sent many parcels via parcel monkey never had a problem with the service they provide
28/07/19 by Mark Wyatt
As always your delivery was superb, good value with great communication along the way....and as the delivery was to a barge on a canal in France, and you got it spot on, ahead of schedule, that takes a lot of beating!..thanks yet again Parcel Monkey.
28/07/19 by Customer
Great service,many thanks
28/07/19 by Customer
Picked up when they said and arrived at the destination in one piece. Impressed
28/07/19 by Ann Skotnicki
Excellent service
28/07/19 by valerie
Give a good price comparison unfortunately the parcel was not collected on the day specified but picked up the next day after being sorted by parcel monkey apart from that Id say the service provided was good and I will use again
28/07/19 by Mr Denis Forrester
As always Parcel Monkey UK provided excellent service. The package I sent to my daughter in the US for her birthday was delivered in a week. Easy to book, easy to send, great service.
28/07/19 by Mrs Marion Clamp
Excellent service from start to finish. Will definitely use again, thank you.
28/07/19 by Gabriella Saulle
Parcel delay , tried to contact parcel monkey for some update , they never answered my question, very poor communication, don’t recommend this company for none .
28/07/19 by Leandro Chaves De Araujo
Unfortunately parcel has been lost in transit which even with a tracking it cannot seem to be found
27/07/19 by Hadley
Excellent service
27/07/19 by True Wheels UK
All good recommend
27/07/19 by Customer
No help offered when there is a problem. No direct contact when deliveries or collections are missed or damaged. I wont be using them again.
27/07/19 by Neil Pascalll
Great Company great service again thanks
27/07/19 by Miss Lara Robinson
Excellent!! £20 to send a large 16kg box from the UK to Italy and it arrived in just 3 working days! Have used many times and never had a problem ????????
27/07/19 by Hellen Dunne
Excellent service, fast and efficient
27/07/19 by Diane F
Very well with DPD they give you a time slot, very good. Thanks.M
27/07/19 by Happy customer
Parcel picked up promptly, delivered when promised. Recommended.
27/07/19 by J Devlin
My package arrived in the U.S. heavily damaged. Most likely b/c the robots arent sufficiently touch sensitive to integrity issues of the packaging.
26/07/19 by Customer
Quick, Easy to use website, and choices to suit location, speed and budget.
26/07/19 by Peter Lindars
Surprised at how easy, convenient and reliable this was. Made moving to Germany cost efficient, quick and a whole lot easier than I thought it would be. Would fully recommend!!
26/07/19 by Kieran Carrel
Worst service ever! This is the second time they lost my parcel to prove they are useless. AVOID THEM!
26/07/19 by Elif Kose
Pick up from home and delivery was prompt at time given
26/07/19 by Carat
Parcel sent to Korea 3 months ago lost, worth £400, Parcel Monkey no help whatsoever, no information, continually fobbed off, poorest customer experience I have ever had, am still awaiting compensation for the value I paid insurance for, they refuse to even acknowledge my claim on their very poorly constructed website, and no phone number where you can even talk to a real person to try to get information. If something goes wrong with your Parcel Monkey delivery you have got big problems.
26/07/19 by Mr Livingstone
Parcel Monkey are my go to organisation to arrange any courier shipment. Used exclusively for several years. Highly Recommended!
26/07/19 by Pete
Great service! Online service was easy to use and collection points were nearby.
26/07/19 by Eve
Parcel Monkey was great but Parcel Force was not so good with the tracking.
26/07/19 by Steven Martin
Sent a parcel to the US via this company. The carrier destroyed the box and tried to repair with sticky tape leaving large bits of tape protuding the parcel. They then measured the parcel by laser and included this protruding tape in their measurements. Not surprisingly the dimensions increased and they then charged extra for the parcel being larger. Great. When I contacted Parcel Monkey they did NOTHING. DO NOT USE PARCEL MONKEY, YOU DO NOT NEED THEM. Go direct to the carrier.
26/07/19 by David Cobb
I’m so satisfied very unique site on time very fast thanks
26/07/19 by Customer
The booking process on the website was very straightforward. My several separate orders were picked up promptly, and the prices were very competitive. Tracking with regular updates was provided, and my things got to their destination quickly with Parcel Monkeys help through the inevitable customs delays. I would definitely use this service again. Highly recommended.
26/07/19 by Customer
Good selection of choices and clear description
25/07/19 by Mr N Bell
Good price comparison driver was very helpful and polite would recommend
25/07/19 by Lucille Mason
If the courier does a bad job I should be compensated.
25/07/19 by Customer
Easy to book and good price
25/07/19 by mark laing
If I could go lower I would, my parcel went missing after paying £35.99 for delivery but because I didn’t spend even more to insure it I have basically told them it is worthless and has no value. My parcel has vanished and these shower of C**TS are telling me they have zero standard insurance. If I went with parcel force directly my item would be fully covered for its value. They tell you not to write a delivery label out as the driver has the documentation and labels, that may be correct but they booked my item on a same/next day collection which does not use this label service. Complete bunch or arseh01es and would never use or recommend to my worst enemy’s.
25/07/19 by John woodford
Parcel Monkey, you never let me down, thank you once again.
25/07/19 by GC
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