We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,522 reviews.
I always pay for 24hr service and usually get it but not my latest consignment PBCC 3605289001/2/3 PLEASE ARRANGE FOR REPAYMENT NICHOLS
18/07/19 by BARRIE NICHOLS
Great, fast and the best price on the market.
18/07/19 by Gabriel
I am giving one star because the parcel when arrived on destination was not delivered at home . Was asked my mum to pick it up from local post office . I dont understand why but this is not What I paied for.
18/07/19 by Eleni
Good service
18/07/19 by Customer
My parcel arrived to destination within estimated time given. I will definitely recommend to family and friends.
18/07/19 by Customer
Fab, Brilliant!
17/07/19 by Dave
Parcel monkey are cheapest around to send parcels. For my particular parcel , the post office would charge £14.98. I checked. But parcel monkey charged 9.84. Well pleased
17/07/19 by Mrs fiona margaret khamari
Do Not Use: Very easy to book, but then you cannot communicate at all, and their customer service is non existent. Took my money, and failed to collect a parcel, no communication, wasted hours of my time chasing, still no response. Have booked TNT They give the couriers they book a bad name too. DO NOT USE, NO MATTER WHAT
17/07/19 by neil ainsworth
I booked two parcels with DHL, via parcelmonkey, on a one day service....they eventually delivered one package after 7 days and the other after 10 (the driver failed to call the receivers number provided when he could not find the entrance). My frustration with Parcelmonkey was that you cannot speak to anyone and have to use their messaging system to try and sort this out, however they dont ever have the chat type response available and so its a long drawn out process with responses from a different person each time. I was sending a customers product for repair and this could cause me to lose the contract going forward. I was very angry with the whole time wasting experience caused by DHL and asked Parcelmonkey for my money back as a sign of good will.....however, they sent a long-winded response with details from the terms of use to state that even when an item is delivered 10 days after collection, they were within the agreed service levels. OMG why not refund a small credit for the sake of goodwill and trying to keep a customer happy....typical of a large organisation focussed on volume and profit and doesnt give a (parcel) monkeys if my business continues to use them.
17/07/19 by Simon Rhodes
Brilliant. Sent parcels to Jersey via parcel monkey , delivered in 48 hours. ????????.
17/07/19 by Stan.
so easy to use,very pleased
17/07/19 by Mike Hole
work very well
17/07/19 by peter
.quick and easy to use fair price
17/07/19 by John Allen
Friend texted me from airport to say she had left her suitcase in her room at home and could I get it sent to Cyprus!! Love a challenge but parcel monkey were fab and it arrived via DHL 2 days later . Excellent service from all involved x
17/07/19 by Lesley
A great service from drop off locally to delivery in Austria. Reasonably priced and quick delivery.
17/07/19 by Martin Kilroy
Excellent service
17/07/19 by MRS AMANDA CLARKE
Brilliant service, sent items to my daughter in Australia on 5 day delivery , arrived in 4, will be using again , great price also
17/07/19 by Barry
Exercellent service collected on time delivery to germany also on time will use again
17/07/19 by Brian baker
Very professional service, speedy collection and delivery. Good value.
17/07/19 by Customer
you did GREAT! Any time Ive ever used Parcel Monkey they have always delivered on time and notified me. The service is wonderful.
17/07/19 by Gwyn And Wanda
Did as requested. only criticism really is the 8am-6pm collection. Being able to chose am or pm would be better, having said that, I could have dragged the parcel to the post office. The parcel was collect & arrived as stated without issue.
17/07/19 by Sharon
Very reliable service, would highly recommend
17/07/19 by Clark
After their courier destroyed a 150 kg concrete ball and failed to deliver it they refused to pay for the damaged ball they are also ignoring my request for refund of the delivery fee. This is totally unacceptable. I will never deal with them again and it now looks like I will have to take this through the small claims court to get my delivery fee refunded!! They really do not give a dam about customer service, once they get your money they dont want to know!!
17/07/19 by Ian Casely
Easy to use with simple, straightforward choices.
17/07/19 by Alan
Perfect and good service I recommend this service and I am goin to use again
Thanks
16/07/19 by Ahmet Akbolat
Works for me, saves time at the Post Office
16/07/19 by Customer
Cheap efficient and effective
16/07/19 by Tanya
Parcel took 48 hours not 24 as booked but it was West Wales area and was not posted till 4pm.
16/07/19 by Ian Walker
Fantastic service. Friendly delivery people. Smooth pick up and delivery. Would highly recommend and will definitely use again! Thanks
16/07/19 by Customer
So easy and quick .Brilliant.
16/07/19 by K R wynn
Excellent service, fantastic price too.
Would highly recommend
16/07/19 by Pat & John Derby
Fabulous service.
Parcel arrived in USA within 4 days & delivered without a hitch.
Thank you
16/07/19 by Lindy Foster
It took ages and they never reached me so my items was sent, for what I had to pay..
16/07/19 by Customer
Quick and informative,
thank you
16/07/19 by John Bussey
Easy Peasy and cheaper than going direct through parcelforce!
16/07/19 by Tony T
Easy and efficent way to find the best price out there giving you all the information about delivery times etc.
16/07/19 by Customer
Very easy and quick service
16/07/19 by syed
This is the worst courier service Ive ever used, I have paid around £70 to send a parcel that has now been returned to me with the excuse that there was no customs invoice included. What kind of company has no contact number? I cant get an answer from them as to why parcel was returned
16/07/19 by Angela Glen
Super fast super professional excellent all round.
16/07/19 by Oliver
Royal Mail driver not sure about accepting package
16/07/19 by Customer
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