We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,522 reviews.
As all ways a great service
21/07/19 by Customer
Best service-pick up was prompt and courteous. Delivery was on time-will use again.
21/07/19 by Fanny,
I am pleased to inform you that Services was an Excellent and on time reached.
21/07/19 by Customer
You did excellent as usual,..
21/07/19 by Susan Kay
Excellent and reliable service,well recommended
20/07/19 by M Glover
Did not arrive. When I returned from holiday I checked the tracking service. The parcel is on its way back to me. Recipient did NOT receive any notification to collect it and is unaware of any attempt to deliver it.. Total waste of time and money. Will not use this company again.VERY dissatisfied.
20/07/19 by Hilary
Easy to use and organize. My first time using. Super stuff!
20/07/19 by Keri
another great really quick delivery to the USA
20/07/19 by NIKKI4GILES
All went well
20/07/19 by Mack
Worst ever company booked for 3 day international service dpd 20 days gone still in transit useless customer service and charged £8 my debit card unauthorised said weight was more thats a lie because i did weight from postoffice before sent stay clear from this company All their reviews are fake read bad reviews go with other company
20/07/19 by Hamza
I was blown away at the speed my parcel was delivered to South Africa. Thank you for making it so easy to spoil the grandchildren
20/07/19 by k Jodrell
Booking the service was excellent; but executing it is terrible. I was told my parcel would be picked up on Monday July 15th & delivered the following day. Up till now the parcel is yet to be delivered, and my efforts to contact Parcel Monkey through their ‘Contact Us’ email has been futile. Can you please help beg them to deliver my parcel?
20/07/19 by Ade
Quick delivery. No problems whatsoever. 5+
20/07/19 by Customer
The service I received was dreadful. I booked my collection in for Express 24 for 15 July. I took annual leave to wait for collection. No collection happened. Had to take next day as annual leave. Parcels got collected on 16 July but didn’t go Express 24 went on 48 hour service so missed their connecting transfer. Dreadful customer service just kept saying sorry but sometimes sorry isn’t enough. What a terrible experience. Never again
20/07/19 by Morrison
Great value . Parcel was delivered intact. There appeared to be a problem with the first attempted delivery, but all was well the 2nd time.
20/07/19 by CHRIS ATKINS
Absolutely superb service. Used them many times before, sending items to Greece ????????,
Arrived on time as stipulated on the website.
20/07/19 by Terry Mc Auley
Good service
19/07/19 by Customer
Good servuce
19/07/19 by Manoj Srivastava
The Worst company, I have posted my item with parcel monkey it’s been over a month that I’ve been waiting to receive my post back they didn’t send my post they said they don’t service on the area where I have send it to so basically they replied that the post never went out of the country so I should’ve had it back Within couple of days and I have been waiting for a month they keep saying we are apologise but we will contact you once we have the post back the post where are never left the country, they don’t even have a contact number to contact them and they never contact you except by emails and they keep saying we are sorry but they don’t do anything about it I am so disappointed very frustrated very angry if there weather -10 zero I would’ve give them -10 zero stars they don’t even worth a name of the store but unfortunately what can I do as a customer I’ve just have to wait I don’t know how long More to get my post back and my money they haven’t even sent my money back which I’ve paid £70 for the courierI tell you people do not trust this company do not even think about them they are cheap but they will stress you up and you end up losing your items and get stressed
19/07/19 by Dora
Very professional
19/07/19 by antoniow6
Afrer Hermes did not turn up to collect a large parcel, Parcel Monkey was great to sort out an alterntive.
19/07/19 by David
Will be using this again as I was happy with the service I had in sending a parcel from London to Italy.
19/07/19 by A.M.
You don’t respond You are a day late And I asked for a C what I haven’t received
19/07/19 by Customer
I delivered more than 30 medium size boxes (from UK to Italy) for my relocation: they arrived in time and in perfect condition. It was a great service!
19/07/19 by Alina
Excellent as usual. Tracking is accurate which gives peace of mind
19/07/19 by Susan
I used Parcel Monkey to return an expensive shower screen. There were two identical boxes collected but mysteriously only one arrived. Parcel Monkey were unable to ever provide an explanation as to where the second parcel had gone. I was not entitled to a refund as I could not take out the expensive cover as the item was glass. I took the risk that the item would be broken, but not that it would just disappear into thin air. It is extremely frustrating that there is no telephone number; service was slow and mechanical through the online chat portal. Finally, I received a refund for the cost of the courier service but I am nearly £1,000 out of pocket on the shower screen. Furious doesnt cover it. I would never use this system again - there is zero visibility on your item and its whereabouts plus a serious lack of customer care.
19/07/19 by Katie Roberts
parcel arrive on time, easy drop off at post office
19/07/19 by Lucy
rubbish service and will never use again. shipped some books overseas, was returned without any information, then the shipment disappeared in the UK for more than 20 days!!!!
19/07/19 by Xiaolei Fan
very disappointed on how long it took to deliver parcel
19/07/19 by margaret
Easy booking, fast, no fuss delivery at a very reasonable rate, will use again!
19/07/19 by Jane Fraser
Easy to use and cheaper than the rest. Arrived within estimated time in Canada.
19/07/19 by AUSTIN
Clear, easy to use web site and the selected supplier in this case DHL delivered the shipment without any problems. Excellent service.
19/07/19 by simon norris
Twice parcel monkey failed to pass instructions to the chosen courier regarding the safe collection location on my parcel, resulting in 2 failed attempts to collect my item resulting in late delivery to my customer, I will not use parcel monkey again.
18/07/19 by Customer
Great service ....delivered very quick
18/07/19 by Customer
Parcel Monkey have on all occasions come through with the utmost high quality service provision.
Their prices are ridicuously competetive in a very very good way.up against the more traditional methods.
I Recommend PM highly and please give the company a test .
I did and 3 years later their performance rate is
100%
18/07/19 by John Goddard
Very easy site to use. I booked my delivery and it was at its destination in less than 24vhrs.
18/07/19 by Mr kenneth watkins
Thank you! Excellent Service
18/07/19 by Customer
Poor updates according to the website this parcel still has not been collected or delivered and this is a week down the line.
18/07/19 by Andrea Preece
Quick and easy to use
18/07/19 by Ian Smith
Sent a parcel with correct dimensions and weight. Infact, to safeguard myself I over allow. Home scales - 2.089 kgs. Post office scales - 2.112 kgs. So, Parcel weight. - 2.2 kg was paid for. I have received an email taking additional payment for my parcel as it weighed 4 kgs. A jumper and pair of Jeans in a parcel bag weighing 4 kilograms? Currently disputing the payment but can see this being a bigger issue as they continue to do it. Just be wary, and photograph/record what you can as I have done. Good luck.
18/07/19 by Aaron Coelho-Coady
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