We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,522 reviews.
At first I found it easy, economical and pleasant to book, then was a bit annoyed that I had to print stuff. However, in the end after the parcel swiftly got delivered to Italy from UK - it was a pleasant surprise - at the efficiency of the service. Keep it up guys! Many thanks. Kap x
13/07/19 by Kap
Great and super fast as usual!!!
13/07/19 by Kerry
excellent service
12/07/19 by Kamaljit Bharj
I saved over £4 and printed the label at home so easy just to pass the parcel to the Post Office!
12/07/19 by CustomerLesley
Not only was my parcel two day late it managed to grow in size and gain an extra 11.9kg. I think they are scammers . I know that I sent it to america so does that mean that when it lands they supper size it. by force feeding my box. That sounds like cruelty to boxes and sizeist.
12/07/19 by VICKI
ParcelMonkey provided me a very good service, it was very simple and quick to arrange my delivery and the cost was very competitive, my item was delivered next day and my customer was delighted
12/07/19 by Roland
Disgusting service would never use this company again!! Paid £30 for a glass shower door and toilet to be collected. Insurance was brought on top of this covering both items to the full value of £130 and £250. Glass shower door arrived snapped in half back to Victorian Plumbing.. Thrown straight into the bin as it is in such a bad state as per the pictures provided from VP no care has been taken with this package and looks like it has been thrown multiple times with force. I now receive an invoive teling us to pay a further £52 as the weight is wrong. The weight given was correct as it was labelled on the box sent out by VP and cant be wrong due to HSE legislation.. Now after that excuse has failed they have said they do not take glass. We were never informed of this nor when we told them we were trying to return a glass shower door was this mentioned. They are now refusing to pay our insurance and want another £52. £52 extra for what you delivered my door broken in half and im now getting no refund for the company you havnt provided the service so how on earth are you asking for more money? Refusing to pay out insurance taken on the item. Customer service is awful would never use again!!!
12/07/19 by JB
Fantastic service for a reasonable price Highly recommend
12/07/19 by Happy Customer
Really great service. Collected on time and delivered with in 48 hours.
12/07/19 by Victoria
used this company for a few years now with more or lell no issues, but in one week they loose two parcels and did not keep me updated, i had to send messages to them on the report a fault, then they say they will keep me updated but they did not, i had anther parcel booked for collection and at 17.30 i send a message to say its not been collected, they advise me that its up to 18.00 collection, but last month when i chased them at 17.00 they said it was upto 17.30 collection, on both occations i waited, but they were never collected. service is so bad, i will not be using this company or recomending this company any more, i would give zero stars if i could as its only when you have issues that you really see how good the customer service is.
12/07/19 by David Hill
Very pleased with the system. It ran smoothly and communication was good.
12/07/19 by Karen Bevan
Great service, and good value.
12/07/19 by CHRIS ATKINS
Fast, cheap, easy to track and parcels delivered in perfect conditions. Excellent service!!!!
12/07/19 by Customer
Parcel Monkey, always good.
12/07/19 by Martin Millan
Excellent fast service at unbelievable low prices. The bezt there is.
12/07/19 by Customer
Good delivery service
12/07/19 by sheldon roberts
I sent a parcel to China in March and it is now July and my parcel has not arrived. Everything was going well, the parcel was listed as out for delivery on the due date, 16th April. Then things started going wrong. All information stopped.When I asked for an update I was eventually told that it was held in customs even though I had seen a message stating that it was out for delivery. (that message had now vanished!). In June after sending many messages and getting the same answer I asked the company to finally accept that the parcel was missing and pay me the £70 that I had insured the parcel for.. I never got a direct answer, the request was avoided. Now, in July I have been asked to provide a detailed description of the parcel and contents and an invoice for the goods I was returning,even though they had still not admitted it was missing. I gave a full description of the parcel and contents, I also explained that I did not have an invoice (I failed to print it when I made the order as it was available to view on the sellers web site, and now 5 months later the sellers web site has disappeared). I did however offer a copy of my Paypal receipt which shows the companys name and address and the amount paid, Today I have had a reply- an exact copy of their previous message. Its as if they havent even ready what I have said. There seems to be no customer care and they are incapable of dealing directly with customers when problems occur. They boast on their website that they are proud to have a 98% success rate. I must be one of the unfortunate 2% and now they are trying to avoid paying the insurance money, a service I paid extra for! Parcel Monkey does not provide a customer friendly service. They may be okay if there are no problems , but if you do have a problem, dont expect any help.
12/07/19 by kath wolstencroft
Excellent service with good prices. Wouldn’t go anywhere else
11/07/19 by Kerrion Marsh
great service, loads cheaper than going direct to the courier
11/07/19 by Matt Sier
Easy and neat, parcel can be picked up at your place so you dont need to drive it around, and you can track its itinerary. Whats not to like?
11/07/19 by MGA
first class service again... will definitely using again
11/07/19 by Jan Nelson
Happy to review this if I ever get it collected but it was due to be collected today and nobody bothered to turn up, collect it or even keep me updated as to what is going on? DO NOT USE
11/07/19 by Andy Edwards
Always a pleasure, never let me down yet ????
11/07/19 by Customer
On time everything.
11/07/19 by Customer
It was quick but I found mouse poop in my box.........
11/07/19 by Lea
Couldn’t be easier. Choose the method of carry. Drop at post office ( or have picked up) tracking info up to date.
11/07/19 by Customer
I perhaps am beginning to think the company is run by Monkeys. I know they are a third party to a Postal Company,. The customer services is 1/10. Troubled service from start to Finnish poor response to messages. Wont use again.
11/07/19 by Leslie Thomas Orchard
The local courier company’s (Aramex$ tracking facility is rubbish - when I phoned on Tuesday, the said the parcel had not yet left the UK - when in fact it had already been delivered to my home.
11/07/19 by Slotracer1
After a horrendous experience with My hermes I had to change my courier and someone suggested parcel monkey as it gives you different options and prices.
They were brilliant and kept me informed of progress of the various deliveries. They have Al been delivered stress free and I will always use this option from now on
11/07/19 by Lou Bell
Crazy labelling system needing to put 2 full page labels on a 21cm square box. A 3 day service took 7 days to be delivered
11/07/19 by Customer
fantastic service...bang on time.
11/07/19 by ian davis
All went very smoothly and parcel arrived in Is real in 4 days
11/07/19 by Beverley Kloos
As usual parcels arrived in Italy within 5 days,
Easy to post no problems.
11/07/19 by Mr Gino Cortellessa
Parcel tracking is limited. What is the point of writing a note to delivery (to leave parcel in the shed) if it doesnt pass on or to leave phone number for no one to be contacted. Cant be expected to wait for parcel from 8am to 6pm. 24h express service doesnt include weekends. Should have rather booked on companys main site.
11/07/19 by Customer
Great price easy and quick
10/07/19 by mohammed saeed
Delivered on time as promised
10/07/19 by N Trigg
Incredible service
10/07/19 by Michael Speller
Excellent service from start to finish
10/07/19 by B Hackett
Very good service and good price. Im happy customer.
10/07/19 by Ewelina Kaminska
Always great service and quick with shipping labels
10/07/19 by Customer
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