We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
Parcel got damaged in transit. Virtually impossible to find a contact number, email or form to report this. When you do call, options take you in circles.
08/07/19 by KS
This is the second time Ive used Parcel Monkey and I am very pleased with the service. You get the price there and then, parcel picked up on time and delivered on time, easy to track.
08/07/19 by Thomas Nichol
Quick easy and value for money
08/07/19 by n burgoyne
I havent heard from the recipient so I assume he has recd the parcel....the tracker show he has recd it.....so very good....no issues. Easy to organise....I would use this service again no problems.. great.
08/07/19 by Joe
Would give it 0 stars if I could! Lost my parcel, then it turned up damaged and when paying nearly 17 pound to have it returned to me, they cant find it again! Customer service is shocking! Will never ever use again! Its like robots are messaging you back when you message to ask about stuff. Been over a month still dont know where my parcel is no refund for extortionate mailing prices, with their 5 pound admin charge! Joke!!
08/07/19 by Karen Nattrass
All went smoothly
08/07/19 by Customer
Easy to use and the tracking is available in a click
08/07/19 by Lisa
Excellent service and even better prices. Thankyou
08/07/19 by Sofia
As long as the goods are collected as when I expect I am satisfied. There were some issues with agent in Norway doing some errors on delivery address, but I can not blame Parcel Monkey for this.
08/07/19 by Rossi Merchandise Limited
Absolutely trouble free and we made quite a saving using them.
08/07/19 by Peter Craven
Had no problems gone to Australia
08/07/19 by Customer
Very helpful staff at the DPD drop off point.
Cheapest I could find and was delivered next day which I was very pleased with.
No complaints from the parcel recipient as yet so top marks given ????
08/07/19 by John P
I have had so much trouble with this company, i bought an awning but as it was 4m long i needed a company to pick it up for me, guess what for my mistake and misfortune i used parcel monkey. I arranged to have my item picked up in april but was never delivered, emails back and forward as there is no phone number, to be told last week july they have lost it, its not a note book its a 4meter long awning you could see that from space, my opion is that someone wanted it for them selves within there company and feed me a load of sh**. please if anyone out there who is thinking of using this company parcel monkey DONT!! you can do much better.parcel monkey hahaha more like Fraggle Rock full of Muppets...
08/07/19 by roland
The parcel was not picked up on the specified day. I put in a query which was not answered. It was picked up the following day by a young man who rang the bell and asked if the only parcel in the porch was THE parcel. He left no receipt. However the parcel was delivered the next day which was a relief.
08/07/19 by Ken
Good shipping service
08/07/19 by Valérie
Very easy to use. Simple website. The whole process was very efficient.
08/07/19 by Zipper-de-doodah
Ive never written a review in my life before, but felt the need to regarding this particular company. Absolutely shocking service. They lost my parcel (that I paid extra for fast delivery on) but didnt tell me so for over 3 weeks. Since this incident they have gone in circles and circles, asking me to fill in the same form 3 different times, then asking me to fill out an entirely different form, then coming back and requesting I fill out the first form all over again. They have no phone number to call, and can often take days to reply to even the simplest of emails. I havent received any compensation at all thus far. Really awful company that I cant believe is still taking peoples money.
08/07/19 by R noble
Easy process and good prices will use again
08/07/19 by Charles Clark
Another smooth transaction through Parcel Monkey. Easy to arrange collection of two parcels from UK address which arrived at an address in Chamonix, France two days later.
08/07/19 by Customer from Devon
My boxes arrived in perfect condition, collected from UK on Monday delivered to Spain on Friday morning. Both of the drivers at collection and deliverywere really friendly and nice. Definitely using again.
08/07/19 by Cathy Ceesay
Great job , confident company
Fantastic delivery as promise.
I recommend this service .
Congratulations
07/07/19 by Nilseia
pretty fair on prices,,,,, very reliable, I tend to use the parcel force option who are second to nene and much cheaper going through trust pilot ++++++
07/07/19 by ian renton
Happy with the service. Did everything they said they would and on time. Couldnt ask for a better service. Thanks
07/07/19 by Gary
Everything at your fingertips and allows you to make the choice to suit your price range and needs would definitely use again
07/07/19 by Vivien
really good prices
07/07/19 by Customer
Easy to use, probably easier and better value than booking direct.
07/07/19 by Mike Hunter
Parcel posting price was cheap, but delivery time and transit information provided in the meantime - not so much.
07/07/19 by Bartosz Rakowski
Did what it says on the tin. Spot on!
06/07/19 by Mrs Yule
Collected and delivered on time.
06/07/19 by Jane Kaye-Bailey
Collected in the time specified and delivered two days later at the time specified. Fantastic service for a small cost.
06/07/19 by Customer Sue
Very good site. Gave many options of delivery company. Will use again.
06/07/19 by Wjar
Parcel didnt turn up using parcelforce 48 hr untill 48 hrs after it should have. I sent the parcel at my local post office on Saturday morning, i presumed it would be delivered by the Tuesday.but it didnt get to the client until the Thursday.
06/07/19 by James
Honestly unbelievable service at a great price. A 13kg box from Berkshire to Lot-et-Garonne in 48 hours at £1 per kilo. Pick up in a designated 1 hour time slot and the smiliest delivery driver in France. Parfait
06/07/19 by David White
Cant be happy with this service, paid for insurance twice in a row and my parcels arrived both damaged and looks like anyone cares after sending some messages. Also, Ive sent 2 parcels in my last order, and just one has arrived, and ParcelMonkey costumer service looks completely useless. Wont recommend at all!!!
06/07/19 by Gamer
Superb service, good price collected and delivered exactly as ordered
06/07/19 by Mr Derek Snow
Very easy and straight forward , I will always use these in future .
06/07/19 by K R wynn
This was the worst courier company I have ever used. The parcel was not delivered and I still paid an extra £17.00 to get my parcel back to me. Unbelievably Poor.
05/07/19 by Customer
excellent service, will definitely use again
05/07/19 by Maggie Pearson
Great and speedy
05/07/19 by Customer
Quick, easy and cheep service. Very quick international delivery. Highly recommend
05/07/19 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
