We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
It enabled me to find the most cost effective way to send my parcels
04/06/19 by katherine Gordon
Excellent and reliable service. A cheap alternative to expensive shipping for large parcels!
04/06/19 by Michela
My parcel took a week to get from Leeds to Johannesburg, which is not great but Im guessing most of the delay was at the far end.
04/06/19 by Customer Charles Edwards
Very Good Service
04/06/19 by Tariq Mahmood
No stars to be honest. Parcel was not collected on day asked. This was the only date that it could be collected. Totally unreliable and waste of money
04/06/19 by Gillian Gibbs
Great system, used it for collecting an item that I won on ebay and it worked perfect.
04/06/19 by Susan Lewis
Well priced and delivery on time. Well done
04/06/19 by Nash
Excellent. Collection and delivery on time
04/06/19 by Dr Abubaker Bagabir
The pick did not show up on the day promised. I was not able to show if parcel was delivered on time or not, still waiting. Thoroughly disappointing
04/06/19 by Customer
Sent a parcel of CDs weighing 3kg from UK to Califronia and it only cost £24 and was received within 3 working days. Brilliant price, speed of delivery and overall service.
03/06/19 by Nasser
Everything went tickity-boo
03/06/19 by Michael Mcveigh
First time I have used a courier for sending a parcel . Booked online , payed and then printed the label . Very good value for money. Dropped of at the local post office on Thursday afternoon to be told it would arrive Monday. Ok I thought. It arrived Friday afternoon the next day ! Fantastic service .
I will use again ????
03/06/19 by Matthew Howard
A quick and easy service to use
03/06/19 by Babs 102
I did take all the options... collecting beore 9am, 24h... a complete disaster, i would not recommend your company to anyone or do business with you again. A very bad experience, I would expect to be fully reimbursed. The parcel was delivered in 2 days vs one paid for. And as it was urgent, my wife had to travel from London to Exeter to bring the medicine to my daughter... an extra £100 for the train! Regards Antoine Rescourio
03/06/19 by Antoine
The web site could be better as you do not get all the information on one page.
03/06/19 by Avis
Absolutely amazing! Would definitely send parcels with parcel monkey often. ????
03/06/19 by Customer
Excellent service - cannot fault it
03/06/19 by Richard Church
Very quick delivery and good customer service when I had a query.
03/06/19 by Paula
Sent an item using parcel monkey, accurately described and they accepted the insurance upgrade to cover the cost. Arrived damaged. Refused to payout. Claims process long and slow and then very hidden small print. Completely dissatisfied and they are no longer on our approved suppliers list
03/06/19 by Sarah Vella
Everything was great with the parcel monkey side of things just a pity it took Royal Mail 72 hours to deliver a 24 hour shipment
03/06/19 by James Dick
Parcel, sent from the UK, was delivered in the US 6 days later. Well done Parcel Monkey
03/06/19 by Mrs Marion Clamp
We sent a large(ish) parcel to Greece.
The courier arrived exactly on the promised time with a pre-printed label, whisked our parcel away and within 6 days the parcel arrived safely and in tact. Progress was easy, using the tracking reference provided and the service was a fair bit cheaper than regular overseas delivery options. Very pleased and will definitely use them again.
03/06/19 by Michael I.O.W
I sent a parcel to South Africa via Parcel Monkey, i paid for the delivery charge from my end. However, the recipient has now received an invoice for ZAR 984.88 (£54) for customs duty, customs tax, documentation fee and agency fee. It was a small 1kg box which contained two t-shirts and some sweets. They are asking for more money than the value of the items in the parcel. I emailed parcel monkey who said i have no option other than to pay but this was not made clear at the time of booking. I will never use parcel monkey again and will not recommend it to anyone either. Be careful.
03/06/19 by Fatima patel
Turned up as confirmed on the day. Only reason they don’t get a 5 is because there is no call or update on the day when it will get picked up and it’s quite a large window.
03/06/19 by Customer
Fast and reliable
03/06/19 by Richard Ogunyemi - Customer
Never had a problem so far. excellent
03/06/19 by Vivien Friend
Good Service - Will use again
03/06/19 by Ray T
I was warned not to be a monkey. Should have listened. Will use another courier as have done before. PM are a bunch of useless lying money grabbing sharks Paid for a service to be collected before 12 on a Friday and delivered before 12 the next day. Item was picked up late afternoon on the Friday and was delivered Monday morning. I paid for a 24 your service. Was told this doesnt apply over the weekend. But happy to take my money and advertise this service though . Nav Ramiah is the CEO and must be loving the mug offs on his customers.
03/06/19 by Matt Mickler
I thought I was getting a brilliant deal when sending a large parcel back to a supplier, but all I can say is do not be fooled by the price as the service is shocking. I paid for a collection and delivery of an item and the item was not collected. When I advised Parcel Monkey they do not believe you and do not take any action to look into the query. They are not contactable by telephone and hide behind emails. I had to take matters into my own hands and work with the Courier DX who also were equally shocking until I placed a complaint on Twitter. My point is if you expect Parcel Monkey to act as an intermediary which is what theyre being paid to do you will be disappointed unless the courier does what is asked of them in the first place.
03/06/19 by Sam smith
Fast delivery and best price around
03/06/19 by Customer
Everything was fine till I tried to drop parcels off at post office they wouldn’t accept my parcels even though I pre paid for them.
03/06/19 by CustomerDaz
Easier than I thought and half the price!
03/06/19 by Anthony Rowe
Rubbish customer service. Unhelpful advisors. Pls dont use this company. They are inept.
02/06/19 by Ian Bishop
All went well
02/06/19 by Natalia
Great value, very reliable and fast delivery, all perfect!
It seems crazy that Royal Mail remains so inferior in comparison. I am glad that Parcel-Monkey is such a positive, efficient and reliable alternative.
02/06/19 by T J, York
The service was quick and easy. After having a bad experience with another carrier, would definitely use Parcel Monkey again
02/06/19 by Andrew Field
Fast efficient non fussy
02/06/19 by Shamim Kashem
Reliable and quick delivery
01/06/19 by Customer
Always reliable service !! Time slot for collection as stated... Paracel tracked and delivered as promised... excellent value.. can’t fault the service!! Thankyou!
01/06/19 by J Connell
Used it first time very bad experience won’t recommend it to anyone as I can’t track my parcel at all tried to ring dpd they don’t want to know either . Paid £40 for the service to reach parcel in 2 to 4 days but it’s still in London According to dpd . Absolutely fuming as there is no contact no to ring parcel monkey . Made a mistake should have sent it Royal Mail as would have reached on time .
01/06/19 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
