We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
It’s nice and fast and trast and save ????????????????????
16/03/19 by Customer bouder
I have awarded 4 stars as the parcel was due to be collected on Friday but the parcel was not collected until Monday which DPD did text me to say what time the parcel would be collect, and the parcel has been collected. I think the service works well but it was the delivery company that wasnt on time.
15/03/19 by Customer
Quick and efficient
15/03/19 by sofie
Fast efficient delivery.
15/03/19 by Customer
Professional.Easy to Follow Quote/Booking System.Always saves me between 30-70% of Normal Courier Price.
15/03/19 by John Hutchings
Very prompt and professional
15/03/19 by Sukisumal Sumal
Efficient. Would recommend
15/03/19 by Errol Edwards
Very quick service and excellent price for 30kg 47x47x47 box uk to France.
Used lots of times now.
Keep up the good work with DPD great service
15/03/19 by lorraine crookes
Good service
15/03/19 by Customer
Wouldn’t go anywhere else for parcel delivery! Been a customer just over a year & sent multiple boxes full of items to france only ever had 1 issue which was disappointing but that was a 1 off i aways choose DPD as carrier where possible & find the service top rate. Looking to send things overseas to places that use DPD as a courier I highly recommend using them via parcel monkey!
15/03/19 by Mrs Thomson
Brilliant service, just brilliant.
Clear, concise, easy to use with a great choice of services to pick from at very competitive prices.
15/03/19 by Paul Rowlands
I have been using Parcel Monkey for years and keep coming back to them. They consistently offer the best service.
15/03/19 by Customer
Excellent, as always. Parcel collected & delivered when they said, cheaper than Royal Mail. So easy!
15/03/19 by Mrs T
Brilliant Quick Efficient Service at Affordable prices.
We use parcel monkey quite often and always find the process is easy to book in a parcel and collection service from us is very convenient.
15/03/19 by Agrifactors (Southern) Ltd
No tracking update since 12th (when it was supposeto be delivered after a delay!) Rubbish
15/03/19 by Kate
Worst customer service ever. Ive sent parcels with this company before and had no problem. Last parcel sent has disappeared. First it was late, then they claimed to have destroyed it, then it was lost. Every time I contact them i get the same stalling response. Please be advised that this has been brought up to the couriers attention and they are looking into this. The soonest time we hear back from them well contact you immediately. This has been on going for a month. Also to make a complaint you have to send it by post. Deliberately inconvenient.
15/03/19 by Customer
Using DPD, a parcel was delivered to Los Angeles in just six days.
Very efficient is Parcel Monkey - so simple and money-saving, as well.
15/03/19 by Hugh SAWYER
Seems to provide a good service
15/03/19 by Stoke St Mary
I’m sick and tired with Parcel Monkey. I’ve chasing for the update about my parcel since 6th February and every time they say - we’ll check and get back you and then never get back!
15/03/19 by Tanveer Ahmed
Always good service, delivered on time and in good order
15/03/19 by Customer
Great service, sent some furniture to Ireland from London with ease. Dropped off the packages on Saturday at the local Post Office (cheapest option), packages, arrived to my property in Ireland by the Wednesday, courier called to check that I was in, amazing. Highly recommend!
15/03/19 by Nigel
Everything was fine except that I stayed in for a whole day waiting for collection and no one came. I then had to rebook for 2days later.
15/03/19 by Customer Paulette Perry
Quick and easy to use
Easy to access
Will be using again
15/03/19 by Ian
Easy to use website and easy payment. However, a well wrapped parcel arrives with damage. Once again courier firms have a complete disregard for the items they are transporting. Items marked fragile arrive with damage. Very poor. The 2 stars are because the website is good.
15/03/19 by DaveH
Easy to use website. Quick and competitive quotes from several suppliers. Facilitate filling in custom forms. Will definitely use again.
15/03/19 by Michelle
Very efficient service with quick and responsive customer support.
15/03/19 by Kate
Easy to sort out, overall great service
15/03/19 by Customer
Great service and simple to use.
15/03/19 by Adrianus Vriens
Collected wrong day and delivered wrong day, After many phone calls this service was poor.
15/03/19 by Jane
Simple and easy way to send packages all in one place
15/03/19 by Customer
It was cheap, simple and worked. Very happy
15/03/19 by Adam W
I booked a 24hr service from parcelforce. Stating the parcel would be delivered 24hrs from collection. However no where did it say that did not apply to a Friday collection? So I paid extra for what I thought was a 24hr service and it was delivered Monday PM rather than Saturday!
15/03/19 by Barry
Parcel Monkey are THE worst courier service I and thousands of other dissatisfied customers have had the misfortune to ever use, just in case you are considering using Parcel Monkey be aware they have NO phone lines so you have to e mail them if, and you will, have a problem and they never answer your e mails so you end up trying time and time and time again until you give up and they WIN, what a dreadful way to treat customers.
14/03/19 by George Ogden
great and easy to use
14/03/19 by Customer
Excellent easy to use website. I’ve never couriered anything before and was confused googling all the options but Parcel Monkey made it easy
14/03/19 by Leanne Roberts
Use this service to send parcels normally about 25kg to my son in Netherlands. Never had any issues sent over a dozen parcels.
14/03/19 by Happy Sender - Leicester
Simple to use and very competitive prices
14/03/19 by Grant
Have used Parcel Monkey several times now and find the service excellent and much cheaper than competitors
14/03/19 by Joan
Placed order on wednesday I was told that I would receive confirmation within 30 mins. That didn’t happen. Finally received confirmation Thursday morning saying that my parcel would be picked up on Friday. I was then told that delivery would be made the following Monday!! So “next day” actually means 5-day delivery. Not impressed at all since I paid a premium for this service and the received was not happy either as they depended on receiving it. Whilst some of this was probably Couriers limitations I got a sense from the messages that their processes were being followed and that parcel monkey just weren’t making things clear to me. I won’t be using them again.
14/03/19 by Richard Hilton
picked up on time no complaints ????????
14/03/19 by JIM Huxtable
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