We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
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Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
If you pay for delivery by a certain time, unlike couriers this company will NOT refund if the delivery is late. I was very disappointed to find that an urgent delivery I had arranged via Parcel Monkey did not arrive on time, and when I called the couriers depot to understand why this had happened they explained that the label Parcel Monkey supplied actually contained insufficient information, despite me completing much of this info while placing the delivery order. This significantly delayed delivery and the parcel did not arrive at its destination until 1pm following a significant amount of back and forth with the local depot. I had paid for delivery by 10am, but parcel Monkeys insufficient label prevented this. We are a registered charity and used this service to make this rush delivery as funds are very tight for us and the rate was cheaper - however, in actual fact due to the address issue our delivery did not arrive on time and so this is wasted money. When I contacted parcel Monkey to explain the above and complain, they offered no apology and simply stated that Compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries. HOWEVER, they sent my package with ParcelForce. The relevant page on their site detailing the T&Cs of their deliveries states "Delivery time is guaranteed when you send for the next morning. If your parcel doesn’t arrive by the stated time, we’ll refund 100% of the delivery cost." Therefore, Parcel Monkey could actually claim a full refund for the delivery as technically they are Parcel Forces customer and their guarantee applies to them - but they do not pass that guarantee on to their customers! This is an awful business practice (and I suspect how they charge cheaper prices) and I recommend avoiding and instead going with the trusted couriers directly.
13/03/19 by Customer
I had two chairs picked up from South Wales to Belfast on arrival on of the chairs was badly damaged , Ide predate to speak to someone in person about a claim than use the online forms seems a lot of hassle
13/03/19 by Jim Murphy
Very good & easy site to use & very competitive prices
13/03/19 by Mr Wilson
I shipped two parcels with Parcel Monkey, both on a next day delivery service. One parcel was picked up a day late and delivered 4 days late. The other parcel was delivered one day late. I contacted Parcel Monkey for a partial refund, and received a template response that said they wouldnt give me a refund as it was not a guaranteed service. While I can accept that things go wrong, and the one package that arrived a day late isnt horrendous, they ignored that I had to wait 2 days for the other package to be picked up (as the driver never collected it on the first day) and that it was delivered 4 days late. Whats worse is that they can get a 50% refund from Parcel Force for one of them, and refuse to pass on the refund to me. I will not be using Parcel Monkey again.
13/03/19 by reviewguy
took longer than 48 hours to arrive
13/03/19 by david
They meet the deadlines and were available when I asked to change the delivery day
13/03/19 by Customer
Great service.
13/03/19 by Sender
Item returned to sender Not what i was wanting
13/03/19 by Customer
broke another item I sent. No point in claiming as you will worm your way out! Do all couriers enjoy breaking items they deliver? Asking for a friend!
13/03/19 by Hanaley Interiors of Mumbles
I have had very good experiences with Parcel Monkey ever since I started using them a few months ago. But this last experience has been absolutely shocking - I booked for a Parcelforce collection on the 6th March for collection the same day, because my parcel was urgent. They didnt come. I contacted Parcel Monkey customer support and it was re-scheduled for the 8th (!). They didnt come. They didnt come on the 11th either (the Monday following the weekend). So I contacted C/S again and had to print a THIRD label. Finally on the 13th, they came.
13/03/19 by JN
Absolutely rubbish service. I contacted the customer care team yesterday and spent 40 minutes learning nothing. Denied selling me a parcel force service when my email came from parcel force with their parcelforce logo. Never again will I use this stupid useless organisation. 5 days to Northern Ireland when it advertised 48 hours. Useless!!!!
13/03/19 by Customer Mike Jones
Exceptional delivery time. Will definitely use again.
13/03/19 by Sandie
Great service happy
13/03/19 by Nuala Magnus
Very pleased with Parcel Monkey and we will definitely use them again. Needed a same day collection with next day delivery and I got exactly that. No hesitation in recommending them.
13/03/19 by Happy Customer
Fantastic service.
13/03/19 by Andrew Burrows
Great website and great service
13/03/19 by Grant
I lost item worth 200 , even if I was abroad and was unable to collect item , you did not interested of this when I was back was to late item gone , and 159.99 gone in total 360 gbp
13/03/19 by adrian
Very reliable, would highly recommend.
13/03/19 by Mr Wallace Chadwick
Good service
13/03/19 by Paul Thompson
Goods picked up and reached on time
13/03/19 by Isaac Albert
Have used service to send parcels abroad and been really pleased. Prices quoted are always the best and procedures really easy to follow. Highly recommend.
13/03/19 by Customer CW
Cost effective service and easy to use.
12/03/19 by PRK
Great and fast service.
12/03/19 by Sharon Poole Customer
To my way of thinking Parcel Monkey is the best way to send any parcel to France and Australia.
12/03/19 by Tricia G
First the positive; I did book a carrier through Parcel Monkey. Now for the negative bit. Despite enetring the size and weight of my parcel on the first screen, Parcel Monkeys process makes the customer proceed right to the point at which you choose your drop off point, before they inform you that the carrier does not support your requirements. Given that Parcel Monkey presents the customer with a list of, presumably suitable carriers, I find it very annoying hat they dont filter out carriers who cannot deliver a parcel.
12/03/19 by Chris Hartney
Very cheap and prompt service.
12/03/19 by Mani Chandar
Never arrive my pack impossible enter whit my email and PSW for looking where it is... Spend 34 pounds very disappointed
12/03/19 by Alessia
Good, efficient service. Would recommend.
12/03/19 by Customer
GOOD SERVICE BUT PRICEY
12/03/19 by Carol Wardle
Very happy with the service provided, parcel arrived a day earlier in the States than was quoted but that made the service exceptional
12/03/19 by Anne-marie Hooker
Once again very satisfied - use all the time
12/03/19 by Denise B Norfolk
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12/03/19 by Customer
Perfect! Everthing went smoothly! Thank you
12/03/19 by Customer
Excellent site, much cheaper than going direct to the courier, very easy to use.print shipping labels.
12/03/19 by Fred Davies
ParcelMonkey and DPD triumphs again
12/03/19 by Customer Edward
My parcel was never picked up
12/03/19 by Lisa salter
My parcel arrived quickly and within the time, I was able to track it and so I was really happy. Would definitely use this site next time.
12/03/19 by Customer
Excellent service easy to use, prices were very good they collected parcel next day parcel arrived day after in Scotland highly recommend this company
12/03/19 by sharon broadbridge
Just dont use it when its important. When it works its great but when it doesnt no-one has any form of liability, so a guaranteed next day pickup that doesnt happen and no-one is notified and the courier swans up the following day pretending nothing is wrong, is fine and within expectations, then when the guaranteed next day delivery is then also mysteriously yet another day late, thats OK too because a two day turnaround has up to ten days before it can be considered late. Theres a clue in the name.
12/03/19 by Jamie
Simple process to understand, communication was excellent and price was 40% cheaper than other companies when directly contacted
12/03/19 by Customer dave
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