We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
Excellent again and delivered in quick time to Zambia well recommended I only use parcel monkey now for all my parcels
17/03/19 by mohammed saeed
Booked the courier for ab out 8 quid cheaper than going direct, got the label in emailed to me within 5 minutes, printed it off, courier picked up the package the next day and it was delivered. Pretty straight forward. No problems.
17/03/19 by Mike Whisky
Very good service
17/03/19 by Ddz900
Excellent service, my parcel was delivered in super fast time and communication was spot on, I couldn’t ask for anything better
17/03/19 by Jacqueline Christon
Half the price of the Post Office for the same service
17/03/19 by Gary
Delivered as promised, text notification to inform me off delivery.
17/03/19 by john lakes
Excellent service highly recommend Pick up on time Delivery on time
This is one Courier you can trust.
17/03/19 by mr c oates
Very easy to complete order
17/03/19 by Customer
Parcel Monkey service was fine but my 24hr Parcel Force delivery to arrive before 10am the following day didnt turn up until after 10am the day after it was supposed to. Atrocious service that has really let me down but more importantly caused at lot of extra stress and work for an important client. Extremely dissapointing overall.
17/03/19 by Crossley
Paid for a 3-5 day delivery. It is now 7 days and the parcel has still not been delivered. Apparently it is in destination country but no further progress available. This appears to be a Royal Mail issue rather than parcel monkey but still not great
17/03/19 by J Scott
Excellent and fast service
17/03/19 by Agnieszka
Fast and efficient service!
17/03/19 by colin mills
Thank you for a quick delivery
17/03/19 by roger
A completely hassle-free experience. Will definitely use Parcel Monkey UK again. Thanks.
17/03/19 by Customer
Booked pickup for Monday: picked up on Tuesday. Promised for Wednesday delivery: delivered on Thursday. I paid for pickup; sender printed out labels as requested. Driver arrived with own labels. Driver who delivered package to me did apologise for the delay. Nobody else from courier co. has anything to say about charging me for 24-hour service and not delivering as promised. Other than this, everything is just luvly.
17/03/19 by etubuter
Extremely terrible service. I’m sure they’ve lost my parcel and despite chasing for over 6 weeks no one has bothered to call me. I feel totally helpless as I can’t contact them directly as they don’t offer this facility. I’m seriously thinking of taking a legal route against monkey’s business.
17/03/19 by Tanveer Ahmed
I sourced DHL through Parcelmonkey. Everything went smoothly and I have no grounds for complaint - exactly what I paid for.
17/03/19 by GJ Pinnell
Partcel was delivered on time but tracking only worked if I, the sender, put in the details as if I was the recipient.
17/03/19 by customer
4th time of using thank you 4 days to daughter north japan amazing
17/03/19 by Sharon Kim Thatcher
Easy, fast and reliable!
17/03/19 by Carla
They came, they took, they delivered! No hassle. Far better than some others I could mention.
17/03/19 by Anthony
quick and easy to use
17/03/19 by customer
Terrible. They lose your parcel and will not give a phone number to call. It has been 3 weeks for what was meant to be a 3 day service. Still hasn’t arrived.
17/03/19 by J Lee
First time I have used them but package got to the address in good time
16/03/19 by Ian tigue
Despite adverse weather conditions parcelforce once again deliver on time
16/03/19 by Janet Cummings
Fair price quick delivery very happy,will use again
16/03/19 by Customer
Very efficient service. No problems at all.
16/03/19 by Linda Millward
First time user. Sent a parcel to Sweden. It took less than a week. Tracked it all the way. Very reasonable priced. I am well impressed and definitely will be using again ..
16/03/19 by Melanie Wrigley
Parcel arrived wet at the bottom and had been taped up. Some of the contents ( protein packs ) were missing. Inside was damp through double walled cardboard as if left standing in a puddle.
16/03/19 by gordon donoghue
Really simplifies the whole process of sending parcels, very useful.
16/03/19 by rachel
Reliable service every time and rates are non comparable with any other website. Highly recommend Parcel Monkey.
16/03/19 by Francine Todd
great service
16/03/19 by John Bone
WORST EXPERIENCE OF MY LIFE WORST EXPERIENCE OF MY LIFE Should be zero starts ,garbage service THIS COMPANY IS A THIEF. Worst experience ever. Be aware when your online store wants to use this service.Every time I tried to reach out to them I got told I need to allow them 72 hours to get an UPDATE DO NOT USE Parcel Monkey UK
16/03/19 by dan
Pick up on schedule and a very fast and safe delivery.
Would definitely recommend and use again!!!
16/03/19 by SIMONA B
An easy to use site that gives excellent results
16/03/19 by Graham wilson
An easy to follow and use comparison site, even a chimp could do it. Very competitive prices, totally transparent, no hidden nasty surprises.
16/03/19 by Dorset Man.
Great service; really simple to use and saved both time and money compared to Royal Mail prices. Will definitely use again!
16/03/19 by MISS. O
App easy to use and it identified best couriet for job
16/03/19 by Richard Rees
No issues and great value.
16/03/19 by Adrian --
delivered on time, one very happy customer
16/03/19 by Customer
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