We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
Highly recommended!! ????
12/03/19 by Customer
Great service, everything went as it should.
12/03/19 by Customer
Overall a positive experience however I was met by a very unhelpful customer service agent when i had an issue and had to contact Parcel Monkey. It was a cheap service so naturally the customer service expectation was about the same. I wasn’t told that my package had been delivered to a post office abroad and it was only when I tracked it that I discovered this. The status of my shipping was ‘told addressee that package is at PO’ or something that effect even though I paid for it to be delivered to the door (or believed that was the service I was paying for). These were the only issues. Packages arrived intact and in good condition.
12/03/19 by Alexandra Waller
Did what they promised
12/03/19 by Hanna Maciuszonek
Parcelmonkey were by far the cheapest at £10 from Bedford mk40 to Belfast bt34 using Parcelforce, parcel2go wanted £36 as did going direct to the Parcelforce website. Fantastic price and delivered as per there time scale (3 days). Will use again especially for N.I.
12/03/19 by Lee
Worked like clockwork. Would be a repeat customer.
12/03/19 by MR
Easy to use, easy to find the right service. I would recommend the service to anyone.
12/03/19 by Sheena Dunn
Parcel Monkey is a joke and I advise everyone to stay away from parcel Monkey. Araanged a pick up to start with, did not show up, rearranged again and nobody showed up and only collected on 3rd attempt for a next day delivery which was a return so I could get my refund from a supplier I bought the item from. Two weeks after I contacted the supplier for my refund, I was told Parcel Monkey did not deliver any item, therefore no refund. Took me very stressful communication of several emails and phone calls to DX Courier before a Parcel Monkey told me they lost my parcel and there is no compensation. This is a rogue company and should not be allowed to get away with this clandestine and nonchalant ripoff attitude. They did not explain to me how my item got lost within 24 hours period my item was with them. Got my credit card company on to them first and recovered the the £50.98 cost for the delivery for lack of performance of the contract. Now, we are in court for the cost of my item which they failed to deliver or give back to me as they have not explained to me how my item got lost under their care.
12/03/19 by Doris
Easy to use. Arrived on time. No problems.
11/03/19 by Gordon
Excellent service, punctual collection within the specified 1-hour window, speedy delivery with confirmation to that effect via e mail. Top work.
11/03/19 by Customer
great thanks
11/03/19 by Keith Cullen
Fast delivery, good price, very pleased with service! Thank you.
11/03/19 by Billy Batson
Easy to use site.
11/03/19 by matt
Great easy to use service
11/03/19 by Customer
What a joke of a company! Do not use. I had 2 treadmills to send back from amazon. First they never turned up then i re booked, they don’t turn up and parcel monkey didn’t seem to care at all even though they were happy to take my money! In the end I just went straight to delivery company bypassing parcel monkey and got it picked up the same day and it was cheeper! Will never use parcel monkey again, recommend people bypass them all together
11/03/19 by Ali Dowling
The package was collected on the designated day and delivered on schedule at the other end of the country - from Fife to Hampshire. Reasonable price and no complaints.
11/03/19 by GSP
Chose to go with Parcel Monkey for collection and delivery to Australia in 3 to 5 days. However, my son in Australia had an email from Parcel Monkey to say delivery would be 12 days later. Not happy, though it may be due to Australian postal service....so three stars for notice of collection time, but no more because of length of time for delivery
11/03/19 by Susan
easy to use - great price
11/03/19 by Rose
Unable to track parcel once it left the UK.
11/03/19 by Customer
Tried due to some poor experiances with other companies, very easy to arrange pick up and parcel delivered to Ireland with 48 hours
will use again
11/03/19 by BMC
Excellent price and parcel collected and delivered as per arranged
11/03/19 by Steve
First rate service
11/03/19 by James Davis
Brilliant and a massive saving on the Post Office prices
11/03/19 by Customer Peter Sowerbutts
Excellent. Easy to use website. Good standard insurance cover.
11/03/19 by Brian Buckwell
I’ve sent two parcels to Nigeria and so far I’ve had zero issues or problems. In fact both have arrived earlier than expected.
11/03/19 by Tooba
Good price but apparently you get what you pay for.. The initial collection by Parcel Force was fast and efficient, however 1 parcel was returned to the initial pick up point two days later, as PM had provided the courier with the wrong label and the courier couldnt do anything until PM printed a new one. Two weeks later I am still awaiting a solution, while the only means of communication is a message -no phone number whatsoever... the box is still at my old address, while I ve moved miles away :((
11/03/19 by ELENI KALAITZIDI
Great tool to use!
11/03/19 by Donna Forster
Great service, estimated delivery to Cyprus was Wednesday, actually arrived the Saturday before, so only took 4 days to get there.
11/03/19 by Angie
Such a easy system to use.
Select your parcel size and destination and how much youre wanting to pay.
Most couriers want destination contact phone numbers and emails, this is not always easy to get.
Used PM about 5 times now, never had an issue.
11/03/19 by Neil Hodgkins
Within an hour of booking my parcels had been collect. Thank you
11/03/19 by Customer
Great service - less than half the price of going direct to the carrier. Parcel delivered intact and in a timely fashion. Easy to follow progress with tracking. So glad a friend recommended them.
11/03/19 by Christine Fletcher
Great service!
11/03/19 by Dimitra Arsenis
I was astounded at the efficiency of Parcel Monkey. I was kept well informed and everything was delivered in rapid time at a competitive price.
11/03/19 by Kathy M
Very good.Reliable.
11/03/19 by Mick
Great service. Will definitely use again.
11/03/19 by Jackie Whittaker
Use parcelmonkey often,efficient and prompt in communication. sometimes issues with rough handling by delivery companies whoever I use
11/03/19 by Chorisia
So it turns out that Parcel Monkey are just a middle man with a complete lack of accountability. Even worse, their so called liability packages dont actually provide you with any additional cover! They were more than to extort £66 from me to take a deliver a reinforced 6mm glass shower (I paid an additional £19.99), but once it gets smashed.. hey, did you know thats the delivery companies fault and we dont cover for anything that starts with the letters beginning with A right through to Z. N.B. They will not even offer to cover the delivery fee or refund any so called liability fee. Lesson firmly learnt, that they have no moral compass. I will never use these con-artists again, and I will on a regular basis, urge others not to do so either.
11/03/19 by Luke Agbenyo
Really good service and fast delivery would recommend.
11/03/19 by david Procter
spot on, best price and delivered as and when promised
11/03/19 by Steven Rose
I have used Parcel Monkey on several occasions and have been very pleased with the service
11/03/19 by Allie
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