We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
Somerset to Qatar in 3 days delivered. Exceptional service from you to DPD onwards.
09/03/19 by Customer
The real operational capabilities are shown when something goes wrong. This company is incompetent and powerless. My parcel has now been in transit for 5 days (it is DX Freight UK overnight service). I have been asking for information for 3 days and nobody bothered to help me. Same stories that they have to look into it and contact courier company and they never come back to me with an update. They sell service but if something goes wrong they dont help.
09/03/19 by Blazej
Sent a parcel to spain,
Fast service and great price
09/03/19 by Phil Wsrd
Posted a parcel to Australia. Easy drop off and arrived in 6 days. Will use again
09/03/19 by Michaell Ellis
The article was picked up a day late but arrived within the 48 hours. Luckily the sender was still around to hand it over.
08/03/19 by Peter M
We found that the cost of sending the parcel was good.
They were very quick in the delivery of the item and I was kept informed of its location right up to the time it was delivered.
I would certainly recommend this company.
08/03/19 by Steve Pickles
Noticeably less expensive than dealing with Parcelforce direct, the booking process was straightforward and the website user-friendly.
As a longstanding customer of Parcel2Go - who, it has to be said were absolutely fine - Ill definitely be using Parcel Monkey from now on.
08/03/19 by Neil
The transit of the parcel was really swift and simple. I was updated on it’s progress and it arrived safely
08/03/19 by L.P
Very efficient, competitively priced. Excellent service. France to the UK and delivered 4 days in total, fabulous,
08/03/19 by Stephanie Thurland
The most incompetent company I have ever had the displeasure of using. Lies, excuses and ignorance .
08/03/19 by David Cram
5 Stars will us again, very easy to use.
08/03/19 by Malcolm Crawshaw
Easy to book and clear communication
08/03/19 by Karthikeyan Balasubraman
Collected within 2 hours of booking. Arrived at destination in A2 condition. Very prompt and reliable service.
08/03/19 by Chris
Was very easy to use and did exactly what I wanted!
08/03/19 by Fraser Mutch
I have used Parcel Monkey on and off for years, generally with pretty good results but after todays experience, never again. We have a customer in Austria who needed something delivering this week. We booked a 3-day Courier road service and the package was collected on Monday so should have been there on Thursday. On Thursday morning I had a very worried email from my customer saying that the tracking was showing the parcel had been delivered and signed for - but there was no sign of it. She was understandably very worried that someone had stolen it! After multiple emails to customer services/live chat I was told that it had simply arrived at the UK hub and had yet to be sent on to Austria. It was a very matter-of-fact explanation, like this should have been obvious. No hint of an apology, no explanation for why such a ludicrous thing would happen. Frankly I was astonished. Why on earth would the tracking show it had arrived when it hadnt even left the UK...?! I had to drag further tracking information out of them for the next leg, which leads to the next part of the problem. Now it is Thursday and it still hasnt left the UK, so no chance that it would be in Austria the same day. So when will it arrive? Tuesday next week is the answer, again dragged out of them via multiple emails over the best part of a day. Again, no apology until right at the end and the explanation...? In their words - "Please be advised that the estimated delivery date exclude customs processes, holidays and weekends." Well, it was collected on Monday, which rules out two of those and since it didnt even leave the UK until the day it was due to arrive in Austria, I dont see how customs can be involved. Of course, if you dig deep enough into the Ts and Cs, you find... "Compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries unless there is valid evidence of a period of 5 working days from the date the goods were scheduled to be delivered on" In my opinion, if I am paying for a 3-day road service then it should be there in 3 days. The clause above effectively redefines what late means. As far as I am concerned, it means getting there after the date it was supposed to have arrived but in Parcel Monkeys world it is only late if it is 5 days late! What a joke and needless to say we will not be using them again. If you need to get a parcel somewhere in Europe by a specific date I would strongly advise not using Parcel Monkey
08/03/19 by Adrian Meakin
Great price, and good service, excellent product
08/03/19 by Brian Anderson
Seamless. Thanks
08/03/19 by D Reid
Amazing company, delivery very efficient and fast
Many thanks
08/03/19 by Customer
Thanks, great service.
08/03/19 by Babak R
Item collected promptly with good communication.
08/03/19 by Catherine Andrews
Once bitten twice shy! I’ll never use this company again. Unhelpful, There are cheaper and reliable companies out there.
08/03/19 by David Townson
I was so worried about my bulky item to return back to the warehouse but my brother he told me to do with this people and I did I can’t believe It’s very amazing service! the colleagues are very friendly and they took my bulky item very safely and on time delivery service next day! Honestly Would happily recommend with this company, Many thanks guys.
08/03/19 by Muminul
Simple and straightforward and so much cheaper than the alternatives. Will use again.
08/03/19 by Customer
My parcel got to its destination what moor can I say excellent.
08/03/19 by Philip Popsys
Super fast delivery and pick up Thanks will use again
08/03/19 by Yianni Peter
Easy to use, good value, quick delivery.
07/03/19 by Katie
Excellent service as usual. Wouldnt choose anyone else, good selection of carriers and prices.
07/03/19 by Lyn Lambert
Fantastic service very competitive on price would highly recommend
07/03/19 by customer
Excellent service
07/03/19 by Customer
Parcel monkey were fine but parcelforce were shocking, delivered the item to the wrong address but blatantly lied when contacted about it, terrible service from parcelforce
07/03/19 by Customer
They did just what they said they would do. No fuss, very satisfied.
07/03/19 by William Southam
Used three times now and has worked well in all cases. Very happy
07/03/19 by Marke Weekes
Would send parcel on a Monday next time as it collected on a Friday and did not arrive at its destination until the Tuesday. It was a two day service that was booked a D paid for.
07/03/19 by Customer Sue
Never had an issue with Parcel Monkey, but with delivery in the US. Left huge parcel at door, signed receipt for me and didnt even ring the doorbell. Ive used Parcel Monkey several times and will continue to use them.
07/03/19 by Dawn Livingstone
Excellent service
07/03/19 by Mr Mcmorran
My parcel was delivered to America within 3 working days at a very reasonable cost. Great service that I will be using again.
07/03/19 by Lynette and thanks for your order
Excellent service the parcel got to my destination with 4 days!!!
07/03/19 by R- A
Great, Had No Problems, DHL.
07/03/19 by Graham
Package delivered safely and intact.
It took 5 days though instead of 3 but it wasnt a problem for us fortunately.
07/03/19 by Alison McLean
Easy to use
Great pricing
07/03/19 by Customer
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