We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,525 reviews.
Good for finding the cheapest courier and easy to use
07/03/19 by Stan Winter
Shockingly irresponsible. I have been waiting for a parcel to be collected and they did not show up for 3 days even though everyday they promised that they would come. They keep sending standard responses that do not help and do not solve the problem. All they do is politely tell you that they cannot help you but to contact them if you have any issues with no trace of irony There is just no ownership in the work. All about passing the buck. Terrible is too good a word to describe them
07/03/19 by Grace Hui
Do what they say on the tin.
07/03/19 by Jules
Quick and easy.
07/03/19 by Maya Christensen
terrible experience so far. I waited in all day yesterday for no-one to arrive. On the system it said my parcel had been collected the previous day - which would have been impossible. Mid afternoon i checked when my parcel was going to be collected and was told to wiat in until 6pm. I waited in til well after 6pm - no-one arrived. At 8pm I advised them that the parcel hadnt been collected. So it was re-booked for today. Now im being told it will be tomorrow and Im expected to wait in again all day - 3 days to stay in to wait for a parcel. customer service have no clue what is happening and dont seem to care either
07/03/19 by HJB21
Professional, efficient service
would definitely recommend
Price very reasonable
07/03/19 by Frances
Extremely poor service Ive been waiting for a very important parcel for over a month. No information, no update. Absolutely useless service.
07/03/19 by Tanveer Ahmed
Always a great service , use parcel monkey all the time and never been disappointed
07/03/19 by Mr jonathan cook
Easy to book, great price, easy drop off
07/03/19 by Customer
I use Parcel Monkey regularly and Ive had 5* service everytime.
07/03/19 by Ali W
Very easy to use and so simple.
Book a delivery and I chose to drop off at a pick up point 2 minutes away. Saved a fair bit of money as well.
07/03/19 by Amer
Easy, fast and great price
Thank you
06/03/19 by Karen Wilson
Easy to get quote and then to proceed.
Selected courier rocked up and the parcel was delivered when it should have been.
06/03/19 by Frank Chambers
Paid extra for a 24hr courier on a Thursday drop off to reach a guy on the Friday. Parcels not delivered until the next Monday, could have saved a tenner!
06/03/19 by Paul
Parcel pickup was fine. It was the receiving junk mail 2 days later at my workplace I was unhappy with. This is the ONLY service I have ever used at work, so it cant have come from anywhere else
06/03/19 by Jake Aughton
Excellent service
Cheap, reliable,good service,i would recommend this company to everyone sending parcel.
06/03/19 by Customer
I sent my parcel to South Africa last Wednesday. Paying for a 3-4day delivery time. Quickly found out after posting that it would not arrive until the following Wednesday. It is now that Wednesday and it has STILL not been delivered. The contents of the parcel was urgently needed by a friend. Very disappointed
06/03/19 by Jennifer Hobart
Very efficient and saves money.
06/03/19 by Dave
Excellent Service Very pleased.
06/03/19 by tayyab haider
I have been using parcel monkey for the past couple of years now, this is the second time I have been let down with the delivery 5he first time I let it pass, but this time I have to be honest and say how disappointed I am as I paid for a two day delivery which arrived in the destination on time but failed to deliver, the parcel was a gift.
06/03/19 by Beverleigh Donalds
Excellent service. Quick and a good price. All the way to Gouvia Marina.
06/03/19 by Geofrey Frost
Decent Service for a Great Price
06/03/19 by Steve
Brilliant super fast service!
06/03/19 by Teenie
The price quoted for sending a parcel to India was cheaper than anywhere else . Glad that I found this site.
The courier was delivered in time .
06/03/19 by Rettna Balasubramanian
Prompt collection and delivery
06/03/19 by Stephen
Efficient and value for money
06/03/19 by Pete
Fast efficient and good cost. Would highly recommend
06/03/19 by Happy Customer
good price , good service , good customer service .
06/03/19 by chris jopson
A bit disappointed I selected Parcelforce 24 and the package was picked up on Thursday morning and delivered on Friday! Using the app was simple enough!
06/03/19 by Bob Stevenson
Great, easy to organise drop off at post office and packages arrived within stated timescale.
06/03/19 by Alp
nice and easy set up with no issues on delivery... all good
06/03/19 by Pete
Quick reliable Service
06/03/19 by Customer
first time user , very happy thanks
06/03/19 by s farbrother
Booked on a priority 2 day international delivery on the Thursday and item not delivered until the Tuesday. Wasn’t told the delivering courier was closed over weekend and then item was delivered to wrong sorting hub. So my friend’s son never got his present until 2 days after his birthday. Would like some reimbursement as never got the service I paid for. Very disappointing service.
06/03/19 by Miss B 1980
Excellent cheapiet fastest company used loads of times will use all the time 10/10
06/03/19 by Cherry Lawman
I do not experience any problems with making a booking using Parcel-Monkey (R Bradley)
06/03/19 by Customer
The parcel was full traced during the whole process and it arrived in the timescale given on the website (door to door).
I would have no hesitation in using and recommending Parcel Monkey in the future
06/03/19 by Andrew Green
My parcels were late, but did eventually show up, had to contact the courier
06/03/19 by Kevin
Easy to book collection and instead of going to the post office they can come and collect.it from your place and it is much cheaper..
06/03/19 by Ramon
Parcel Force collected parcel & was delivered next day. Regular
updates so myself & the customer know whats happening. Excellent
service all round.
06/03/19 by Liz
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