We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Absolutely amazing.From the beginining.
International parcel was delivered very quick an safe.All fragile parts came in one piece.Thank you!Definately, I will recommend your service!
28/12/18 by Justina
Clear instructions, speedy delivery. I was impressed with the whole process from start to finish.impressively efficient
28/12/18 by Customer
shipment has been in the same place for 1 week. Part of consignment: EK347990725GB
27/12/18 by Erkam
Still have not received parcel after 2weeks can’t even track the parcel real bad experience will never recommend for international postage better off with renowned companies than these small budget ones!!!!!!
27/12/18 by Customer
After a quote from the post office for £40.00 I was delighted with the much reduced price from parcel monkey. I watched the parcel make its way to France very swiftly, with no issues. I am delighted with the service and will be recommending to others and definitely using again!
27/12/18 by Samantha
Parcel tracking was informative and accurate. I had an important package that needed delivering to Australia and the timing was crucial. Im happy to say it arrived as expected.
Process was so simple and all done on my phone.
27/12/18 by susie freeman
Great service
27/12/18 by Christina Hollingsworth
Terrible service...i couldnt another courier using there tracing number
27/12/18 by Nicola
Parcel collected on time and delivered quicker than expected. Very pleased with the service and price
27/12/18 by Maria G
The booking and drop off were smooth. But that’s where the good points ended. I paid for an express 2-4 day service. As I’m writing this my parcel has still not arrived 9 days later! The fault is not parcel monkey or the initial courier DPD. It is with their partner DTDC who have been hopelessly inadequate, to the point where they have emailed me 3 times to tell me my parcel was at the UK hub ready for distribution. This is worrying for me as I am sending the parcel to India!!! To date I have no idea if my parcel has even left the UK yet 9 days after posting let alone the faintest clue when the parcel will be delivered to my partner in India. The rating is not parcel monkey’s fault but I have to rate on the overall service, which will see me use a well known international courier like Courier in future to guarantee my parcel’s delivery
27/12/18 by Customer
Easy to use, dropped parcel off at Sainsbury, then used the site to track the parcel.
27/12/18 by Andrew Black
Parcel2go let me down, thank you for getting or the parcel collected and delivered in time for Christmas
27/12/18 by Kieran Fitzsimons
Another super delivery & this time abroad. Excellent.
27/12/18 by Sharon
Twice used this service and twice overcharged as weight readings differ although my reading was taken from a digital scale at 4.7kg their scale calculated at over 8 kg when it was obviously less. Parcel monkey has had my complaint, query, for over a week without the good manners to respond. VERY disapointed.
27/12/18 by Rubert
Arrived on time to Australia Many thanks
JS
27/12/18 by Customer
Easy peasy to find best deal for parcel delivery
27/12/18 by Miss Strele
PARCELFORCE 24 PAID FOR BUT ITEM TOOK 3 DAYS TO BE DELIVERED
27/12/18 by MB
Have used Parcel Monkey several times now and would recommend them very highly. Fast delivery, trustworthy service and each parcel has got to its destination without any damage to items. They also contact the recipient to guarantee safe delivery to its destination! Great service. Highly recommended. Thank you!!!
27/12/18 by C McMinn
After initial problem with uplift my parcel were delivered on time and in good condition
27/12/18 by Customer
very reliable delivery service. you can track your parcel on the dashboard.
27/12/18 by Immaculate Olingay Jowett
Rekiable fast service desite Christmas traffic
27/12/18 by Don Morley
Terrible service, i paid a lot of money to recieve next day delivery, the item was delivered 8 days late and i got told "it is still within the delivery time so nothing they can do" no sorry no nothing! I for one will never use these again
27/12/18 by Chris
Simple to use and good value. Nearly half the price of post office counter. Bought 48 hour delivery but it was delivered the following afternoon.
27/12/18 by Mr Scott
Because I pay for delivery in 3-4 days and I track my parcel is still not in delivery country.
27/12/18 by Corina sebe
Failed to collect twice. Due to the season I then had to shell out £26.00 to ensure it was delivered on time. Really disappointed as previously I have had nothing but good experiences.
27/12/18 by Jaime-Bluebell
Parcel Monkey never fails to deliver.
As usual a fast efficient service at a competitive price with a choice of carriers, I dont look anywhere else because in mu opinion they can not be beaten
27/12/18 by Roewood Collectables
Used Parcel Monkey for the first time and will definitely use them again. Posted a large parcel to Denmark, and the service was prompt, very efficient and much cheaper and faster than Royal Mail. Parcel arrived exactly when they said it would and the tracking service was great.
27/12/18 by NORMA BROWN
Made it to Portugal in time for Christmas for 50% of the Post Office price . Many thanks
27/12/18 by Alan Lamont
Recommended by a friend, faultless and a refreshing pricing!
27/12/18 by Emma
Booked Courier for collection via Parcel Monkey. Courier didnt show up and tried to contact the Parcel Monkey on their live chat, just offered me either a refund or reschedule. And you know what, they were asking me to reschedule or not and the next second went offline straight away. What an amazing experience with Parcel Monkey.
27/12/18 by M H
Tracking system is poor. Number on card shows no results.
27/12/18 by Eric
My package still not arrived at destination I asked for ! I made several complains and they still dont know nothing about it ! The customer service is none and they answer my trustpilots reviews promising they are doing some about it but its all lies! I ask for a refund or compensation but they refuse... be aware I send my package from Bristol (England) to Portugal and after 1 month still didnt arrived and they dont know nothing about it ! The is the worst service I ever had ! Its really cheap but the customer service its the worst I see in my life ! Stay awaw of this company ! If you dont believe check the facebook page and you will see the bad coment they got ! SCAM
27/12/18 by Fabio Xavier
Easy to book and pay - an excellent service and I will be using it again in the future
27/12/18 by R Bayley
I booked a collection from my mum’s house in England to my workplace in the south of France. It was collected on the correct day but from then on, the service went from bad to worse. The tracking system displayed the wrong parcel, saying that my parcel had been delivered and signed for by someone in Reading. I emailed ParcelMonkey - no response. A couple of days later the tracker was changed to a company called Norse - again, this wasn’t my parcel. Eventually, Courier sent me an email saying that they were delivering my parcel. By this time, it was going to be delivered during the Christmas holidays so my workplace was closed. I changed the delivery address on their website to a Courier pick up point in our local supermarket. The day of the delivery finally arrived, only for the delivery man to call to say that he was at my workplace, but it was closed so he couldn’t deliver! I’ve now changed the delivery to my house but they can’t deliver until the 28th December. I’ve had to explain to my children what a ****-up Father Christmas has made! Honestly, the whole experience has been a shambles with zero communication from ParcelMonkey. Never again!
27/12/18 by Laura Oakes
Easy peasy and great pricing. Ill be using Parcel Monkey again!
27/12/18 by Src
its the 3 working day n my parcel is still.in UK no gifts on Christmas.Felt so embrassed and ashamed. Providing wrong information and do not take complains for it it wonot came now until monday n i booked Priority int for 2 working days
27/12/18 by Customer
A good efficient service, easy to use.
27/12/18 by Customer
I needed to send some low value items to a friend, Royal Mail was ridiculous in price, so Parcel Monkey was a brilliant cheaper alternative. Easy to drop off at a a location convenient for you and arrived 2 days later with no issues.
27/12/18 by Jess
Easy to organise, competitive prices, and collection and delivery within tight predicted times. And all during the busy Christmas period. Will use again.
27/12/18 by IDG
Quick and easy, couldn’t be simpler!
27/12/18 by Alison Scudamore
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
