We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,552 reviews.
All brilliant thank you
22/12/17 by Customer
I am truly amazed! My parcel got to my son and family in Australia in less than a week. I had an outside hope that it would and am thrilled that they have things to open for Christmas.
Thank you.
22/12/17 by Customer
First class delivery service, I have used this service several times and each time I have been very satisfied with the service.
22/12/17 by Maria
Cant fault the service
22/12/17 by kevin
Cheap and very reliable . The item was delivered on time in the best manner
22/12/17 by Customer
This is the first time I have used the "take it to be picked up from store" as I could not be sure of being in for collection. This worked well both in store where I was given a tr
22/12/17 by Nick Fairs
Great service simple format competitive pricing
22/12/17 by Customer
DPD 2 Day collection classic brilliant
22/12/17 by Chris Dean
Excellent courier, fantastic value for money. They took all the hard work out of it. Will definitely recommend to family and friends. ????????????
22/12/17 by Alison
Easy website pick up & delivery on time
22/12/17 by Customer
Shocking service, no response to emails, broken, damaged returned goods that I had to pay to get returned or they would be destroyed. Christmas gifts to a child that will no longer be received and no refund so 85 pounds down the drain. I will never never never use this service again, be warned people there are better more reputable companies out there. They delete any bad comments on their face book website page and have virtually no customer service at all, wolves in sheeps clothing.
22/12/17 by Lisa Murphy
Excellent service !
22/12/17 by Sharon Poole Customer
Pick up and delivery seamless transaction and boy are they quick !
21/12/17 by Lee
There was nothing wrong at all - you helped me by supplying a label and my suitcase was delivered in perfect order. I will both be using you again (soon in fact) as well as singing your praises. Thank you
21/12/17 by A first time customer
Dont be lured by the low prices.. If you value your item - and why wouldnt you, Do NOT use Parcel Monkeys.. Just a bunch of unscrupulous liars.. Lies Lies Lies.. "Yes, your parcel is on its way sir.." Yeah right! There is no phone number, no complaints procedure, no-one in charge... and no recourse.. Vile :( AVOID AVOID AVOID
21/12/17 by Barry Maidment
By far the best quote. Fantastic other than being unable to give any indication of a collection time between 8am and 6pm. Who has time to stay in all day just in case ?? That is my only gripe
21/12/17 by Customer
Very good, really helpful delivery driver that collected my parcel x x
21/12/17 by Customer
My package was sent on dec 1st from Phoenix,AZ to Romania and now, 21 days later I still havent got it. Very disappointed. If my parcel doesnt make it to me by Christmas Ill ask for a refund.
21/12/17 by Cristina Popan
Have used parcelmonkey for several years and always had good service
21/12/17 by Customer
Package instantly got picked up. Friendly and great service!
21/12/17 by Klant Noa
Everything went excellent ???? my family got there package just before Xmas. Thank you very much.
Ivett
21/12/17 by Ivett
Won’t use again. Paid for an overnight delivery and it was a day late! Well done! Parcel monkey is definitely an apt name for the company!
21/12/17 by Louise leigh
My parcel reached my oversea home with no trouble within a week :) so happy with parcelmonkey
21/12/17 by Customer
Good service,easy to send anything you like
21/12/17 by Ged
Great service simple to use.
21/12/17 by Jimmy D
Dreadful service my parcel was collected on the 7th December and still has not been delivered 14 days later!contacted parcelmonkey several times only being fobbed off they say they are waiting to hear from the courier this is not acceptable,no sign of a refund either sorry I didn’t use the regular postal service
21/12/17 by Customer
Excelent! Thank you.
21/12/17 by Victoria
So easy and great value
21/12/17 by Customer
Great right on time ???? picked up late afternoon on a Friday arrived mid morning on Monday ..
21/12/17 by Customer
Nothing wrong with the uk end but diabolical in Malaga parcel not delivered lies told by the delivery driver waited in all day said he called but nobody in we never left the flat checked online again it said the package would be delivered the following day waited in again nothing so went online again it then said it was at a plckup shop went there only to be told it had been there a few days and been picked up to be returned to the depot so went to the depot to collect it only to be told it was somewhere else so went there to collect it and was successful not a good experience
21/12/17 by Norman
Quick service, easy to track and much cheaper than the post office!
21/12/17 by Heather
Great first experience.
21/12/17 by Lee Price
Saved me a lot of $$$.
Great company and easy to use
21/12/17 by Customer
Absolutely rubbish. Did not collect when supposed to and then offered to collect when I was not available. Finally got refund after much discussion. Will not use again.
21/12/17 by Delivery and Order Details
A company that actually got the parcel where it should be before the time stated. Well done.
21/12/17 by Julia ayers
Parcel took 4 days to arrive, on a 24 hour order! Not good!!!
21/12/17 by Karl Haworth
Excellent service as always
21/12/17 by Mr M
Well I sent 2 parcels to New Zealand and one off them has gone missing so disappointed as this cost me £98.00 in total. To tell you the truth it has just ruined my xmas and will consider very strongly whether to use company again. Was recommended but I definitely wont recommend to anyone after my experience.
21/12/17 by Anonymous
The post office quoted me £60 to send my parcel. Parcel monkey quoted me £30. It arrived at its destination in the US in three days. The service was wonderful. My only complaint is not knowing when the parcel would be collected, which meant I had to wait in all day.
21/12/17 by Marie
Spot on, parcel was faster than Royal Mail and cheaper. Definitely will use again
21/12/17 by John McGrath
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