We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,553 reviews.
Excellent and fast service
18/12/17 by Sammi
Absolutely faultless!!! parcel collected within time slot.... delivered 48 hours to France!! Tracked and emails updated as to where it was. Delivery slot given to address in France was also kept on time !
18/12/17 by J Connell
Efficient and able to track transit of parcel easily. Delivered on time and reasonably priced. Will definitely use Parcel Monkey again. Thank you!
18/12/17 by Margaret Hannaford
Excellent from start to finish,well priced and speedy. Would recommend
18/12/17 by Simon ward
Easy to use website, options available for both cost and delivery.
Parcel delivered UK to France as described and tracked! Great
18/12/17 by Customer
Reliable, quick service.
18/12/17 by Customer
Reliable, fast, so easy - great service, would definitely use again.
18/12/17 by Lynn Slater
I was expecting a 4pm sameday collection, the courier showed up after 11pm!! I spoke to your advisors online chat, Belle said she would get back to me via email with a solution. Never recieved an email. So I had to revert back to the online chat, again I got Belle who said they could no longer collect. Im still waiting for my refund.... first & last time Ill ever use Parcel Monkey!
18/12/17 by Bianca
Super service and at a great price.9Kg box picked up from Somerset in late afternoon and delivered in Scotland the next morning.
18/12/17 by Keith
I dropped my parcel off at one of the designated Dpd collection points 12 days ago (yes, 12 days!) and it still hasnt got to its destination. Bear in mind delivery time was meant to be 3-4 days. Having just tracked the parcel, Im completely mystified by the fact it only left the UK yesterday and "its on its way to Italy". When is it going to get there? Totally unacceptable.
18/12/17 by Laura
Ive rescheduled collection 4 times now over a period of 7 days and its still sat here with no reason explained to me why its being delayed. Terrible service
18/12/17 by Phil M
Very good , did what they promised
18/12/17 by Sorana Frinculescu
Good service.
18/12/17 by Anne
Fantastic service. Simple to book online, courier service very efficient!
18/12/17 by Sarah Smith
Collected and delivered to both Denmark and the USA in 3 days - not bad in December !
18/12/17 by Sharon F
Absolutely appalling service. Order placed which quickly went to "Problem Status" on address. Initially got hold of them and they "fixed" the address and said labels within 30 mins. Order stayed in "Problem Status" and no labels. Following this, no response at all from Support anymore. Tried email, chat etc. It says "Support Online" but no one reading the messages. They do not change to "Read", no response to emails or support tickets. My second support request is listed as 01 January 1970 too. Now have £30 sat with them, no labels, no chance of collection on time, no method of contact. AVOID these.
18/12/17 by David Gardner
Brilliant and easy to use. Cost effective pricing, unfussy label printing (only had to print one label for the package whereas competitors had me printing out five or six) and the courier arrived in a one-hour window on the scheduled day. Package arrived on the other side of the world within fives days and in one piece. Does just what is says on the box with no stress.
18/12/17 by Robin Brady
Fine no problems
18/12/17 by Matt
Excellent as usual
18/12/17 by Klant
They wasted my 6 days for collection and finally they didnt come.
18/12/17 by Customer
Great service!! Thank you
18/12/17 by Adam
straightforward process, reasonably priced and great service - no monkeying around!
18/12/17 by Returning Customer
Excellent service highly recommended
18/12/17 by Customer
Vey incompetent, people not willing to help. The parcel was sent on 8th of December and it was due to arrive on 14th of December however it hasnt arrived yet. I have asked the company to track my parcel since last Thursday and still I have no information about what is going on and why it is delayed that much. Although they say that the parcels are fully tracked I can only track it until it leaves the UK. The parcel is full of Christmas presents and although I sent it 20 days before Christmas I very much doubt that it will arrive on time, if its not lost. Overall terrible and very stressful experience!!!
18/12/17 by Customer
My items were not collected. No way of gettin*in touch with you. Take no responsiblity and I have had to spend a lot of time over numerous expensive phone calls chasing the courier you linked me up with. You have taken payment and I still have not have had the service that i paid for. Have to now wait another week before these items can be apparently collected. Lost one days money to wait in all day and now have no faith that this collection will even happen.
18/12/17 by Customer
From ordering the service for my parcel and its collection from me at home to delivery in Switzerland took less than 3 days and was much cheaper than any other option I could find.
18/12/17 by Marian Pearson
Cost of sending a 4.5Kg package to Austria £15.
Cost at my local post office £67.00
you decide...
18/12/17 by Keith
Parcel was delivered at date and time requested.
18/12/17 by Cathy
I will never ever use parcel monkey again!!! Driver never turned up twice... waited in the whole day no one came... contact PM via chat... chat guys fake forever to reply. No reason given for the no show... copy and pasted. 3rd attempt driver did arrive... spent so much wasted time on these guys... never again
18/12/17 by Customer
I chose a 2 day priority international option with Parcel Force at extra cost. Its been over a week and my parcel has still not arrived. This was from London UK to Germany so nothing out of the norm. In future I will pay the extra and use a real courier to get the job done.
18/12/17 by Customer
Easy to use website, prompt pick up and quick delivery
18/12/17 by Kathryn Stables
Collected in Jakarta and delivered in Wiltshire in record time!
Best rates too!
18/12/17 by Colin
Excellent service I will use this service in future
The item was picked up and dilivered in time.Thank you
Best regards
G Tailor
18/12/17 by Customer Ghansham Tailor
Excellent service. Will use again
18/12/17 by Just Dave
Easy to use and very efficient
18/12/17 by Hugh SAWYER
Easy to book the delivery you require. Spot on pickup service. Fast delivery at great price.
18/12/17 by Mrs A
Service was first class with this company, came when they said,very courteous, and delivered when they said. Will definitely use them again.
18/12/17 by May Stevenson
Ive had no issues with Parcel Monkey and the one issue with a delivery (courier failure) was dealt with very quickly and effectively. :)
18/12/17 by JJ
Parcel not collected. No meaningful feedback from Parcel Monkey. Parcel Monkey promised to collect next day... but still not collected. Effectively NO SERVICE...
18/12/17 by Dissatisfied Customer
Our Response: Dear Customer
Sorry to hear your parcel was not collected, Parcel Monkey are not a courier and so do not make the collections. We contact the courier you select via our quote engine to arrange the service and rebook with them if required, so apologies that the courier then failed to make the collection.
Kind regards
James
A little disappointed that the cost of the customs documentation and clearance fee was not made upfront. DPDs last leg partner Dawn Wing in South Africa charged me additional fees of R360 (~20GBP) to just process the parcel through customs. Had I have known this, I would have used another service like Aramex which doesnt have such fees
18/12/17 by Mic
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