We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,553 reviews.
Parcel Monkey came as a recommendation and the service was outstanding!
Prices were competitive but more than that the collection service excellent - it took place during the bad weather without question. The chatline service I used to check collection (due to snow and ice) - was efficient and quick.
My parcel was easy to track and delivery to USA took the time promised ( I have sent parcels before to the USA previously using alternative methods and delivery took much longer than promised).
I will be using Parcel Monkey again and cannot recommend them highly enough.
19/12/17 by Karen
This was the second time sending a parcel to Republic of Ireland, first trip it was excellent, the guy picked the parcel as agreed. And it was delivered within 2days as promised. However on second occasion the dpd guy did not turn up to pick the parcel as agreed, no message to say why and when they wil next in. You can imagine its Christmas l spent the whole day waiting for them. I understand they are busy as well because of Christmas but thats not good enough, communication with a customer is essential. Just text and say you are not coming and you have rearranged. I had to go on their chat line and speak to an adviser. Thats the only problem but otherwise its good service, quick and cheap. I will try to send something to Africa and see if they will deliver.
19/12/17 by Tess
Was supposed to be delivered in 5 working days its now 7 and still no sign of parcel being delivered. This has happened on many occasions.
19/12/17 by Mr Robert Dickinson
Excellent service.
19/12/17 by Phil Hall
A quick and easy collection and delivery service at less than post office prices and without the hassle of Christmas queues. Thank you.
19/12/17 by David
The collection and delivery to New Zealand was very efficient and speedy. The only criticism is the tracking is way behind on whats really happening. The parcel was delivered before the tracking reported it as even arriving in New Zealand. Great service, used them before and will continue in the future. Keep up the good work.
19/12/17 by Customer
Good service
19/12/17 by Mrs L Northfield
Never a problem when ordering through Parcel monkey.
Excellent job
19/12/17 by Steve,Liverpool
I had never sent a large parcel anywhere before and was delighted with the whole process from.start to finish. I could track parcels progesterone whilst in transit and parcel was delivered on time .
If I had one small concern it was the fact that I chose a courier that I didnt need a printer for as I havent got a printer. But then was sent labels to print off at home. So maybe this part of the process needs reviewing..
I would use service again without hesitation.
19/12/17 by Wendy Griffiths
Excellent - very easy to use - parcel arrived quickly and safely.
19/12/17 by Ann Vetere
Cheaper than going direct with Parcel Farce in this particular instance. Needed access to a printer; no real drama. Will be using Parcel Monkey again when required.
19/12/17 by Peter
Simple, easy and affordable way to send parcels all over the world!
19/12/17 by Maria
great fast service
19/12/17 by jane and thanks for your order
Brilliant thank you
18/12/17 by Customer
Very good service at a good price.
18/12/17 by Norman
Really simple to use and great to have such a choice of prices and services clearly displayed (although typing address without special characters like hyphens takes a bit of getting used to).
18/12/17 by star
Really easy to use the site and good prices - especially reasonable for insurance of parcels. Everything booked and tracked successfully.
18/12/17 by Customer Jo
Easy to use website and delivered in 4 days as stated! Will definately be using again
18/12/17 by Debzzzz
Fast pick-up and delivery. Excellent service. Totally satisfied.
18/12/17 by Customer E. Blain
Fab company, I have used them many times to send parcels to Canada, and have always been happy with service and delivery times.
I also use parcel monkey at work for sending books both within the UK and overseas and we have never had a problem.
18/12/17 by Customer
I went on parcelmonkey website on 15/12/17 to arrange for parcel with Christmas presents in for my 5 year old grandson in new zealand. They couldnt collect the parcel until 18/12/17. I arranged a day off work to be in when the courier came. I waited in all day no phone call or email informing me that my parcel wasnt going to be collected.I have had at the reviews on their website and it looks like I am not the only person that has waiting in all day waiting for the parcelmonkey courier to collect parcels from their customers today. I feel that I have been total let down and miss lead by parcelmonkey and they shouldnt be allowed to take money off their customers for the service they provide if they are unable to provide the service they advertise on their website. have..They are not in my position whereas I will have to inform my 5 year old grandson that he will probable receive his Christmas presents in the New Year. Due to me waiting for 3 days until parcelmonkey could collect the parcel and then not collecting the parcel on the arrange day.
18/12/17 by Christine Smith
Sent safe and securer. Arrived within time stated.
18/12/17 by Dianne McLoughlin
This is the second time I’ve used Parcel Monkey and have already recommended it to family and friends (and they’ve started to use it too!). I cannot fault the ease of booking, delivery options to suit everything, the price (especially when compared to Royal Mail!) and the delivery service itself. Will happily continue to use and recommend.
18/12/17 by Rachel
Good speedy service
18/12/17 by Kam
Brilliant! Easy, reasonable, fast and careful... just what I needed.
18/12/17 by Philip cameron
Delivered in good condition and within the stated estimate. Great service which I would use again.
18/12/17 by Mrs Christine Clark
Very quick delivery, efficient and easy process. I would definitely recommend your services!
18/12/17 by Julia
Used this for the first time. Excellent service kept us informed right the way through. Will definitely use them again.
18/12/17 by Satisfied Customer
More than 1/2 the price cheaper than the post office. Delivery in a week. Sent 3 parcels lately and very pleased. ☺
18/12/17 by AW
Very good service
18/12/17 by Customer
Wanted to send a gift to my friend in Israel so booked delivery through Parcel Monkey with collection on Monday. I provided my work address, waited till 8pm but no one came. Contacted their customer service and had to wait 30min for every question I asked. When I asked why no one came today, they said go for a full refund or rebook it, no explanation no apology... Would not recommend!
18/12/17 by Taras
Customers service is very efficient, thank you
18/12/17 by Customer
Both of my parcels were opened which is really annoying Not sure yet if anything is missing as im not in the same country where it was sent
18/12/17 by Nuno Monteiro
Booking system clunky payment difficult
18/12/17 by julie ramsay
2 parcels delivered as promised.
18/12/17 by Tim Marshall
Not used Parcel Monkey before so I was slightly nervous of what to expect but actually I have been hugely impressed.
Really detailed tracking and updates. Competitive rates. Will definitely use again. 5* service
18/12/17 by Julia Ashton
Not happy. My parcel was collected from me on the 12th December for next day delivery. According to the complicated tracking info it was tried to be delivered on the 15th. Today (18th December) I have been contacted from the the person expecting the parcel to say they havent received it. I am presuming because of their contact with me there has been no card left, if delivery was attempted
18/12/17 by Sally
Parcelmonkey send me this review although I still havent received my luggage after a week, while I was told it would take two work days.
18/12/17 by Finn Sperber
I would recommend Parcel Monkey for everyone. I had to change the collection day but the changes were made seamlessly.
18/12/17 by Mrs Angela Lawton
Simple and straightforward, parcel collected on time.
18/12/17 by Simon Ellett
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