We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,553 reviews.
DP NOT TRUST THEM. They collected my parcel WEEKS ago. Delivered to unknown locatoion and claimed that everything is ok. After I gave them right *******ing, they retrieved the parcel and returned it to THEIR OFFICE instead of correct delivery address ! now they want 5gbp from me to for return to sender ! WHAT A BAD JOKE THEY ARE ! Instead of delivering your parcel, they will mess about and try to charge you AGAIN in the end. REPORTED TO RESOLVER AND TRADING STANDARDS !!!
21/12/17 by Mateusz Duklas
First time using and was very pleased.
21/12/17 by Customer
the process for arranging was easy however the courier never actually turned up to collect the parcel. they signed it off as parcel not available yet the customer waited in all day for it to be collected - no card left and nobody knocked on the door - ended up paying again through Parcel force directly to re-arrange collection - very dissatisfied
21/12/17 by Customer
Perfect service, package arrived on time and was easy to track the whole way.
21/12/17 by Customer
Quickly and professional:)
21/12/17 by Customer
Zero stars would be the preferred option - indifferent and disinterested- no accountability or commitment - take the money and run seems to be their philosophy
21/12/17 by Customer
Great service and excellent price for my parcels to Qatar!!
21/12/17 by Ash Patel
very fast , good price and service.
21/12/17 by Customer chin yu
Collected parcel precisely when promised.
Kept me updated on its progress
Delivered within 2 day.
Excellent service at a really busy time of year
Wouldnt trust anyone else with my international parcels.
20/12/17 by Mrs P Zafar
bargain prices great service
20/12/17 by Customer
I was very happy with service that Parcel Monkey provided.
My parcel was collected exactly on my booked date of collection, and delivered to my friends house abroad within 4 working days.
I followed all safety instructions by Parcel Monkey to make sure that my parcel will be delivered without any problems and on time for my friend.
Its a great way to send presents for Christmas abroad.
20/12/17 by Monika
2nd time used 100% satisfied
20/12/17 by thompsonsautos
The DPD driver was very rude and refused to sign the form which said hed collected the parcel despite asking politely and showing him the form which instructs me to collect a signature. The parcel was collected on Friday and was due to be delivered in two days, but didnt arrive until Wednesday. However, as it is so close to Christmas it was delivered in a reasonable amount of time.
20/12/17 by Customer
Fantastic company!! Couldnt have been smoother, got my package to its recipient exactly as stated, no hitches. The courier was the most pleasant man, all smiles, makes it so worth while.
Thank you.
20/12/17 by Carole Brittain
Booking was easy and not too expensive BUT my parcel wasn’t collected, despite three people being at the address and the courier having the phone number for one of them. That means the parcel missed the delivery to France, won’t get it til next year now. Not exactly Parcel Monkey’s fault (it was Parcel Force who didn’t collect), but there was no way to call and see if the courier could return, only a rebook facility. And no way to call and complain, so here it is. Don’t like the star explanations, there wasn’t friction cos I couldn’t bloody speak to them.
20/12/17 by Kate Aitken
Courier still hasnt delivered it.
20/12/17 by Tony Robinson
great service only had one problem and i not sure it was parcel monkeys fault. my package made it to ukrain but was stoped there at the border as no one told us we cant send more than 150 pounds worth of items throu customs there. so the recipiant had to pay 50 pound to be able to collect there parcel . i would have expected to be told this when i was asked by parcel monkey how much my parcel was worth and that i cant send it there so be very carfull sending parcels to ukrain dont send more than 150 pounds worth of items in one box and dont send more than 3 a month or they will be destroyed. parcel monkey you really need to update your service with current custom checks when taking parcels to deliver to different countrys
20/12/17 by soul
Great service, fast and reliable :)
20/12/17 by Carrie Tang
Brilliant service as usual ! I thought I had left it too late to get to New York for Christmas ,,,,,, but it arrived in 4 days !!
Thank you parcel monkey I will definitely recommend !
20/12/17 by Customer Lyn
Excellent service, I tried to arrange this delivery direct with dpd, it was a nightmare so I gave up.
I then found parcel monkey who took all details and arranged a company (dpd) to deliver. Exactly the same price but no hassle. Thank you
20/12/17 by Customer
Good price but bewildering conditions. There is a long list of banned items which doesnt match with the carriers own list. It took ages to work out that I could ship dried food: Parcel Monkey said they themselves wouldnt accept it, but they just act as a booking service for ParcelForce - who said they would! The risk was worth it, but no thanks to Parcel Monkey whose Ts & Cs say they could have cancelled the shipment.
20/12/17 by EB
Parcel arrived today. All the contents were in perfect condition. I would recommend this service to everyone. Thanks.
Yvonne Mcilmurray
20/12/17 by Customer
Brill was very good
20/12/17 by Customer Molly
Quick pick up, followed travel and delivered a day early
20/12/17 by Customer
Have been using Parcel Monkey for over 5 years and have never had any problems sending items to Europe. Always able to track the package and kept informed of any issues. Definitely recommend.
20/12/17 by Martine Clayton
Easy, straightforward and reliable.
20/12/17 by Jo Abbott
Fabulous service! uk to australia in 7 days plus £18 cheaper than royal mail thank you will definitely recommend to family & friends
20/12/17 by Susan Mclaren
What can I say? The parcel was delivered within the time scales
20/12/17 by Customer
You was really very very good ,
20/12/17 by Dima Petrova
Overall a good service. Annoyingly was told that I would need to apply a printed label. My printer wasnt working so I made a 12 mile trip to use a friends printer then when the Courier collected he slapped on an identical label and said "we only need that". If you are providing labels then use that as a selling point! Otherwise all good and arrived intact.
20/12/17 by Happy Customer
Unbelievable good will use no other company
20/12/17 by Matthew
Couldn’t rate MailUK highly enough. Received a two hour window for collection and the same for delivery. Seamless!
20/12/17 by Customer
Good value for money, excellent service, goods collected from my home address at the time specified and delivered to the South of France within a couple of days. Very happy customer, thank you. Had never heard of Parcel Monkey but would happily recommend to others and will definitely use again. Gone are the days of taking parcels to the Post Office!!!
20/12/17 by Hilary Owen
Quick delivery and reasonably priced
20/12/17 by Brian
Excellent collection performance. Good price. Good tracking and delivery time.
20/12/17 by Norman
Wish there was a 0 star option!!!!!!!!!!!!! booked same day delivery service. called 4 times as no collection each time advised a new time of collection and this was missed every time. This horrendous service has cost my client over £10,000 in environmental charges waiting for this part. AVOID THESE PEOPLE AT ALL COST!!
20/12/17 by Craig Cragga Carr
First time I used this service - no problems at all. Email contained tracking link which I could follow easily.
20/12/17 by Jim - Edinburgh
I used this company to deliver my parcels to they customers first the parcel was 1 week 3days late,the other arrived damaged and l submitted my claime they told me that the cannot help me as the are not responsible for the damage,now twll me who is responsible for damaging your parcels in transit?? Is is not the courier drivers???? The worst part of this matter is that l paid for the parcel cover in transit aganist damaged or loss with my hard earned money so people stay far far away from this criminals that calls themselves PARCEL MONKEY they are crooks and will scan you off your money and turn their backs on you when you need their help and support. The last one that really got me was the one l sent Smeg 4 Toaster to a customer,the the customer got in touch with me stating that their toaster arrived badly damaged and dented then l got in touch with Parcel Monkey they told me that according to their Terms and Conditions after 5days of l do not report any problems with regards to the item they will not be liable for the damaged parcel, lmagine the scam!!!! How can a company have such ridiculous Terms and Cinditions which clearly affects Human Consumer Rights According to The Consumer Acts 1st October,2015 and also Unfair Trading Acts??? This company Parcel Monkey should be closed by Financial Ombudsman and Trading Standards also their stupid Terms and Conditions should be revoke as it affects Human Rights. As a result of this Parcel Money Incompetence and Scam my customer had left a terrible feedback for me damaging my reputation in ebay l work so hard to build. Seriously Everyone This Parcel Monkey Delivery Company are BAD NEWS AND SCAMMERS STAY FULLY CLEAR FROM THEM NO MATTEE HOW CHEAP THE CLAIME TO BE DUE TO THE WILL SCAM YOU OFF YPUR MONEY AND LEAVE YOU WITH EMPTY POCKET!!!! BEWARE OF PARCEL MONKEY COURIER COMPANY BE WARNED!!!!!!! I WANT MY FULL REFUNDS FOR THE SMEG TOASTER AND I WILL BE REPORTING YOU TO FINANCIAL OMBUDSMAN EVENTUALLY TO SMALL CLAIME COURT YOU CRIMINALS!!!!!!!
20/12/17 by grace okoronkwo
TERRIBLE, parcel wrapped very careful and covered in many layers of protective packaging, then fragile ape added to all visble sides, clearly has been stood on, boot prints on packaging on arrival and the photo and glass cover are in bits.
20/12/17 by Customer
5star service
20/12/17 by Customer
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