We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,553 reviews.
fault free transaction
20/12/17 by philip
Parcel sent to Germany.
Good service and despite it being near to Christmas it didnt take too long. Used them before and no problems with them, highly recommend.
20/12/17 by Lynsey Sankey
parcel monkeys offers one of the best online services . But their delivery agents Dhl example needs to address the parcel shape size before accepting the parcel .as it seems to loose its shape after being received by them or when the parcel is going threw their scanner resulting in additional charges most of the time .other than that parcel monkey they have it mastered .
20/12/17 by Philip
Firstly the website and service this company offer works. They will get you an excellent price and organise the delivery company to collect the parcel as required. The bad part of this shambles of a company is the customer service after an issue. The company they organised to deliver a parcel have lost my parcel. But as Parcel Monkies have no contact number, no customer service department that actually answer your questions, I am now stuck. I really wish I went direct to a delivery company as I would never use this company again. The shocking customer service means I am now financially out of pocket for their mistakes. One bit of advice AVOID at all costs and just go direct
20/12/17 by Bobby Etchels
I’ve used Parcel Monkey every time I send parcels home to Wales for my family. Never had any issues and so easy to use.
20/12/17 by Jodie Wallis
Poor customer service. Delivery wasnt picked up on the day stated, no explanation given. When questioning them about this they did practically nothing to keep me updated.
20/12/17 by Customer
Great door to door service. Took a light but large parcel when other companies would not. Would recommend.
20/12/17 by Christine
24h service ordered via Parcel monkey, delivery after 4days! + damaged parcel. No refund at all. Spend £12 and PM dont accept my claim! Poor service
20/12/17 by Simon
Very good price for the service and easy to use.
20/12/17 by Customer
Used this delivery quit a lot very happy with this company
20/12/17 by Ivy winn
What it says on the tin, perfect!
20/12/17 by Greg Customer
Fabulous, great postage prices and easy to do with no hassle.
20/12/17 by Sharon Evans
Always super
I never had any problems. It works fast an effective
20/12/17 by Customer
Really Poor Service, Paid for a service, but no label was sent, Customer server via webchat is total disgrace, Later they cancelled by order after 5 hrs which i lost the deadline for collection. Refund will take 7-10 working days during christmas for £65. Go somewhere else, or directly to Courier/FED etc.
20/12/17 by Mrs Dhanalakshmi
Second time using this service. No problems very satisfied
20/12/17 by joan robinson
Very easy to organise a box to be delivered to France. The postage itself was cheap and fast.
20/12/17 by Delphine
Very proffesional service
20/12/17 by Customer
Very easy to use, parcel picked up when it supposed to be, able to track parcel on its journey, several price options and I will definitely use this company again. Have already recommended Parcel Monkey to friends
20/12/17 by Anne-marie Hooker
Very pleased, posted it Wednesday and it was delivered Monday in the USA . Will use again
20/12/17 by Customer
Very impressed with the service and the price !!
20/12/17 by Kim & Dave Clayton
EXCELLENT as always collected at time stated, and delivered really early, brilliant !
20/12/17 by Liz Newman
Have used Parcel Monkey many times and have always found them to be FIRST CLASS.
20/12/17 by Dave
great service - prompt and efficient
20/12/17 by hamish robertson
Arrived in Canada in 6 days over the busy christmas period, fantastic service
20/12/17 by Tracey
100% Reliability everytime!!
We have been using Parcel Monkey for the past year or more and have had no issues or problems with their service, we would genuinely recommend any company large or small to use the services they offer.
20/12/17 by Alison C.
Cheap rate and fast delivery
20/12/17 by Geoff
Process all smooth from beginning to end. Pack delivered all in one piece and within timings
20/12/17 by Customer
As the parcel was sent on the 12th December with an expected delivery on the 14th Dec and it still hasnt arrived on the 20th December I think one star is being generous. Parcel Monkey could only confirm that it was at the DPD depot in The Netherlands which I could see online anyway. We were told a word was missing from the address which was a lie. We have chased up DPD and were promised delivery on the 19th, the 20th and now the 21st of December. DPDs Classic Pickup is more like Classis ****up !
20/12/17 by Customer
The british side was great. Parcel picked up when they said and dispatched abroad very quickly. Just a pity it sat in the van in Madrid ready to deliver 48 hours. Therefor the parcel was 1 day late and my son was only notified of the rescheduling after he had been waiting all day only to be told it would be delivered between 6 and 7 and then at 8 he was told it would be delivered the following day.
20/12/17 by Customer
fast delivery even at xmas
20/12/17 by vernois-beton
Took a little bit longer than expected, possibly due to the holidays, but all went smoothly.
20/12/17 by Customer
will definitely be using this delivery service again no issues
Thank You
20/12/17 by Customer
I was taken out of my bank account 17.36 pounds without my knowledge and authorization. I would like to be informed about the reason for this transaction as soon as possible. Marta dias
20/12/17 by Marta Dias
Terrible experience. No one would speak to me, just live chat. Each answer took 10 minutes. Lost parcel - 10 days to deliver and lost - disappointed kids kids at Christmas and no one at Parcel Monkey cares
20/12/17 by T
fantastic service! Parcel collected same day and delivered to Portugal in 5 days. Very easy to use. Would definitely recommend.
20/12/17 by Josie
Always the very best, most efficient service for home and abroad.
20/12/17 by Slinky Malinky
Parcel was delivered later than expected this was probably due the the weather but the parcel was dropped off at a drop off point on Wednesday which was after the worst of the weather and wasn’t delivered until Monday and it should of been a next day service
20/12/17 by Customer
Fast, efficient service from pick up to delivery to France. No complaints - excellent!!
20/12/17 by Maggie
Pick up of parcels went well, but once they were despatched on to another carrier it seems all responsibility stops! Parcels have disappeared somewhere in New Zealand after the carriers failed to deliver them and failed to leave information as to where the parcels were taken. So not happy!
20/12/17 by Sue
Easy site to use good prices prompt pick up and delivery
20/12/17 by philip jeffs
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