We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,553 reviews.
Excellent fast delivery. Kept informed at every stage.
15/12/17 by Paula Benner
Fast service at a reasonable price - parcel dropped off on Friday at local post office in UK and delivered in Netherlands on Monday! Cost for 2.8 kg: around £13.
15/12/17 by Femmigje Chater
Collected on time and delivered within the time specified. Very easy to book
15/12/17 by Heather
Exelent service
15/12/17 by Wioleta Kosecka
Ive used Parcel Monkey many times (for international shipping), and will continue to do so. Of course, they dont do the actual couriering .... my experiences with the companies that do has been mixed.
15/12/17 by JH
very good service collected monday delivered wednesday ,only complaint is the tins of biscuits were slight dented but acceptable by family .
2days from england to normandy you cant get that here sometimes.
15/12/17 by kate hardy
Always good service
15/12/17 by Customer
Thank you for great service. Will definitely use you again.
15/12/17 by Timfi
Collection of two out three parcels went ok on emailing regarding third parcel it was collected within the hour so for me this was excellent service.
15/12/17 by Susan
Could not fault the service at all.
15/12/17 by Richard Coe, Belfast
Great service, easy to use, competitive prices! Very satisfied.
15/12/17 by Ana Ospina
My parcel was meant to be collected on Monday 11th and its not been collected and no one is replying to my emails!!!
15/12/17 by Alan kennedy
Great way to find the best options for sending packages and book them too. Went without a hitch.
15/12/17 by Jeanette Harwood
Did what they say for a good price. Much cheaper than post office.
15/12/17 by Lindsay Young
Competitive pricing and shockingly speedy service. Parcel arrived in Canada after 2 business days when sending from UK
15/12/17 by Customer
Excellent service.
Parcel arrived in France on the day stated(3 days to the south of the country)
15/12/17 by David Harrison
Sending parcels has never been so easy! Friendly, efficient, value for money. Thank you so much. Would recommend to anyone that asks about couriers
15/12/17 by Kirsty Le Poidevin
Terrible service the last two few times i have used this system. The DPD drop points dont inform couriers that parcels are waiting to be collected after your have booked it with Parcel monkey and it seems to take over a week for Parcel monkey to rectify this. I have had to ask 4 members of team where my package is!
15/12/17 by Customer
No one cam to pick up my parcel. Paid my money, was unable to contact anyone number directory no one answered my emails. I’m furious with the service and would like a refund ASAP
15/12/17 by suzanne bound
Did not collect or deliver on time. No correspondence or communication to confirm why it was late so resulted in 2 wasted days awaiting collection and delivery.
15/12/17 by Customer
You are updated at each stage. Great support. Excellent experience. The whole process was professionnal
15/12/17 by Aw
good service great price
15/12/17 by Customer
I sent 2 parcels to different parts of Norway. Great service would have gave 5 stars but one parcel took 7 days and wasnt keen on the paperwork having to list the cost of everything and attach to the parcel, as it contained gifts. I think registering the value online would have sufficed. Otherwise great service and far cheaper and less stressful than Going to the post office.
15/12/17 by Gary Haughton
Good service - delivered exactly when quoted.
15/12/17 by Customer
I would of given five stars if the parcel would have been delivered to the front door and given to the addressee. This is the second time this has happened so instead of myself paying for this service canada post has let parcel monkey down once again.
15/12/17 by Customerjoan c
Yeah, all good, as expected, thanks.
15/12/17 by Tom Hanauer
On time, correct delivery updates and guaranteed delivery
15/12/17 by RajKash
Second time I have used parcel monkey..fraction of post office services especially when sending abroad..Kept up to date with transit.excellent service and have highly recommended.Parcel arrived on time..thank you.You need to advertise a bit more fell on your company by chance and a lot of people never heard of you.Great service Parcel Monkey..I shall be spreading the word????
15/12/17 by Jan Tildesley
Parcel Monkey took the slog out of arranging the postage for what was a tricky parcel.
15/12/17 by Pete&Jude
Easy to use and great prices
15/12/17 by Customer
Very easy website to use and good value. My parcel was picked up the following day. Highly recommend.
15/12/17 by Debbie
Reliable, punctual and a great service.
15/12/17 by Mr Badiei-Khorsand
Great service, very reliable and user friendly.
15/12/17 by Mr Badiei-Khorsand
Good helpful site
15/12/17 by Jennifer Lowles
Trouble free. Fairly straight forward delivery. No issues.
15/12/17 by Y Chung
Great service, parcel arrived really fast and safe!!
15/12/17 by Anna
The service you have provided was great but sadly parcel force have not done so good I’ve not received my parcel yet and no sign of delivery I’ve seen it was collected on Monday 11th December 2017 but no further progress absolutely poor show. I’ve also wasted time in waiting as on Monday it was collected with no more info for two days so I thought it might be arriving and the tracking was behind I guess not.
15/12/17 by Customer
Excellent service delivered in 3 days from collection to Europe.
14/12/17 by Customer
Excellent service
14/12/17 by Customer
Quite disappointing really! My parcel was supposed to arrive on the 14th December and it has not! The service in the U.K. was fabulous, however when my parcel cleared Australian customs, then it arrived at the local depot and it has been stationary for four days now!
14/12/17 by JenS
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