We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,553 reviews.
Very easy to compare quotes for most parcel deliveries.
19/12/17 by Margaret Cowan
never had any problems, hopefully never will
19/12/17 by scooby gaz
Great service no issues
19/12/17 by Nadeem Raja
Fast efficient service.
19/12/17 by Lucy Pearce
Did not pick up parcel on date booked otherwise service was good. Parcel was picked up on the following day as arranged. No explanation for non pickup was offered.
19/12/17 by Peter
Works every time, Best Deals and they work
19/12/17 by Robert Butler
Parcel not received by intended recipient Nobody there called Denise This is terrible service .. I will tweet and Facebook Do not call me , the Sender , but my intended recipient in S Africa , Rex McGregor I am on holiday
19/12/17 by Customer
Happy as always!! Thank you from Dubai, Middle East ????????????
19/12/17 by Mitzi Davey
Great service many thanks
19/12/17 by Wendy Hartshorn
Excellent service will definitely use again.
19/12/17 by Sarah Tubb
I have had over 12 parcels be sent using parcel monkey. Every single one ends up with a problem or way over the expected delivery time. Useless service, false advertising time scales which are incorrect. Also got billed for £35, for an overweight parcel by 20kg!!! Imagine me getting the parcel 20kg underweight, shocking service and terrible employees
19/12/17 by Customer
Lost my parcel which is worth £500+ and are hopeless in tracking it down I did loads of homework and found out that the parcel hasn’t even arrived in first part of shipment!!!!!
19/12/17 by Mariella Aquilina
Great service and customer care. Fast and efficient to a reasonable price
19/12/17 by johanna
Great service, parcel arrived in France within 2 days
19/12/17 by Hannah
Excellent service.
19/12/17 by Mr Christopher Thomas
Easy process
Parcel delivered quickly, left as instructed
19/12/17 by Judith Ashford
Brilliant service! Picked the package on time and delivered very quickly as per expectation on the site. Most important everything was intact.
Thank you!
19/12/17 by Anna
I use these at least 5x a year and they never let me down always have the best prices and always great service !
19/12/17 by Connor
Great service, as described, life tracking
19/12/17 by Customer
I usually use parcel2go but after being let down after waiting 80hrs for collection and there customer service talk back was no use to man or beast. I found parcel monkey, I dropped the parcel at the post office as I got parcel force global priority service, this was a Christmas present for my son in Canada, he found me 5 days later with the parcel in his hands.
From now on parcel monkey for my personal and business.*****
19/12/17 by steve leyland
Disgusting late parcel dellivery first time gave them the benefit of the doubt 2nd time and again same thing the say delivery in 2 days,,,, 10 days later nothing, both times had to refund buyer but we lost out on the delivery charge.customer service is bad , no telephone number and after each chat is about 15-20 minutes each ( they read it and then takes ages to get back to you ) Fool me once, shame on you; fool me twice, shame on me
19/12/17 by Kazv
Fantastic service from this company. Very competitive prices and the ability to track the item online is great! Will definitely use Parcel Monkey again. Well recommended.
19/12/17 by Lynn
Great service, easy to use
19/12/17 by Customer loobyloo
Its been 5 days since the parcel was collected. The collection was very efficient and on time but since then I have only had limited information. I was informed of the follow-on carrier and when it arrived and left their depot however i have had no further updates since then which was 4 days ago. I know the package has not arrived at the recipient address but I have no idea where it is. The tracking service does not work on mobile phones and does not appear to adequately update
19/12/17 by A happy(ish) customer
2 Big boxes delivered swiftly and on time. Will definitely use again.
19/12/17 by Customer
I can not believe the lack of customer service that Marcel Monkey provide. You never get any answers to your questions you just referred to a support ticket but no one bothers to reply to it. There is no actual person to talk to they hide behind IT and their webchat people are no help, they do not know anything and just look you up on their computer with the same answers which again dont tell you a thing. Our parcel apparently has something wrong with the address even though they delivered to this address a few months ago and you have to input your address into their booking system where it should pick up any problems, and they supply the address lable which you put on. Diabolical especially as it has christmas presents in it that I am not going to have to explain to my kids why they are getting them late if ever!!!!!!!!!!!!!!!!!!!1
19/12/17 by Joanne Roadnight
quick pick up and very fast to France - slow to achieve final delivery in France.
19/12/17 by Francesca
The package was not collected on the agreed time and got to the delivery address very late.
19/12/17 by JOSEPH TURKSON
I posted a parcel on the 9th of December via a priority service (3 working das delivery). It is the 19th of December and my parcel still has not arrived in its destination!
19/12/17 by Customer
delivery times on point. Everything happened as and when it was supposed to - efficient secure service
19/12/17 by anne
The parcel arrived in Athens on the 12th December and hasnt moved from the depot/sorting office since. Cant tell wether it has been stolen or lost ? Suggestions please
19/12/17 by Richard Catling
Absolutely terrible service. Requested collection after 5pm. Parcel contained arrived at 2pm when no one was home, twice. No further collection attempts. Contacted ParcelMonkey on Saturday and not a single line reply on Monday asking for the order number. I reply and wait for hours on the ‘instant chat’ service to be told I need to cancel the collection, request a refund and order a new collection. I ask if they can just arrange another collection and I’m told no. I have to cancel, request refund and create a new order. This is of course the festive period so I try to do this and I’ve been waiting on the chat for 30 mins to find out how to go about doing this.
19/12/17 by Customer
Terrible. Paid for a service that was not delivered.
19/12/17 by Customer
Very reliable services! Thanks
19/12/17 by Customer - PD
Very happy with the service
19/12/17 by Customer
Brilliant Service - will use again
19/12/17 by Paul Milling
do not use parcel monkey worst courier service i booked to get a parecel deliverd on saturday to be sent to my grandchildren in brighton iwas on my lap top for 8 hours tryinging to sort out they asked for the addresss 3 times took anywhere from 20 and 2 hours to respond sent me a lable for sombody in grease have now cancelled order on tuesday morning 4 days after order first went in
19/12/17 by Mr Frank sims
quick collection, delivery on time, very good prices. Will use every time moving forward
19/12/17 by Karen O'Connor
Happy how fast was the delivery
19/12/17 by Customer
excellent service, parcel left to Post Office on Wednesday arrived in Toronto on following Monday, delighted. Will definitely use this service again
19/12/17 by Geraldine
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