We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,553 reviews.
Well I needed to get a parcel from one end of the country to another, I found this outfit online and paid for a same day service - I anticipated problems and pointing at contracts - but no - there werent any, I was also able to track my parcel in near real-time while in transit.
Given the same circumstances Id use them again
18/12/17 by Mark
I was really impressed with how quickly this package was delivered to Sweden. First class service.
18/12/17 by R Ryan
This company goes to the top of my list for a good, fast , and reliable service.
The website is easy to use and there prices are superb.
18/12/17 by Customer BooBoo
Collected on time Delivered on time But sadly no tracking update was available at all .. All in all tho would recommend parcel monkey and would use them again
18/12/17 by Judi Dole
Was initially a little worried as DPD didn’t turn up on the allotted day ( and DPD had put in the tracker that they had turned up and the parcel wasn’t ready which was a little annoying given that it had been ready and we stayed in all day for them to pick it up ). However, they turned up the following day and parcel delivered UK to France in three days which is great. I would be slightly worried if something really did go wrong as it is not obvious on the site how you would contact anybody
18/12/17 by Linda Febvre
You were perfect!
18/12/17 by Diana Mutafova
Id be lost without parcelmonkey, huge savings for some very good courier services. I use parcelforce most always, even when lower priced options available as theyve been more than fantastic. My latest parcel was to America, nearly 8kg for £51 and got there in 3 days...amazing price through parcelmonkey and amazing service through parcelforce! My only regret was only discovering parcelmonkey a couple years ago and not sooner!
18/12/17 by Angie Hutson
Quick and professional services.
18/12/17 by EL
I have used parcel monkey on a number of occasions. They have delivered each time (no pun intended). The service is easy to use and reliable.
17/12/17 by Rizwan
Really good parcel service on parcel monkey. Will definitely use it again.
17/12/17 by Cathy
Collection was Wednesday, but not delivered till Saturday. Paid £37, would expect delivery quicker
17/12/17 by Customer
Easy to use website, clear pricing
17/12/17 by Mary Herdsman
Collection service from IOM is included; paid for 48 hour delivery & parcel arrived in UK in around 12 hours.... and a week before Christmas. Well done!!
17/12/17 by JDH IOM
Great service, arrived in timeframe, good price, will definitely use this service again
17/12/17 by Customer
Delivered before time. Seamless service. Well done!
17/12/17 by Mr John Thompson
Picked up as expected, delivered promptly and in good condition.
17/12/17 by Patricia Strong
The best way ever to send a parcel. Picked up at your door one day and delivered to the named address the next.
17/12/17 by Mrs Margaret Clark
Faultless - next day delivery including insurance, tracking and signature for the same price as other 3 to 5 days services :)
17/12/17 by jonlove
Wanted to send a parcel to Germany. Got an extortionate quote from Royal Mail. Parcel monkey via dpd where by far the cheapest and it only took two days to get there. Will use parcel monkey for all international deliveries. Perfect 5+ for me.
17/12/17 by Gavin Smith
Simple and straightforward
Kept updated
17/12/17 by Alan McKinnell
Good customer service and coverall very nice service. Really impressed.
Thank you.
17/12/17 by Customer
dropped the parcel off 10am on the Friday in France was delivered in England on Sunday at 11am
Amazing service
17/12/17 by angie turner
Simple easy to use and collection and deliery stress free
17/12/17 by David
Everything went as planned
17/12/17 by Malcolm H.
My parcel was booked to be collected 12/12/17 and delivered to Greece on a 2-3 day service. Parcelforce collected my parcel and then stuck in the wrong label so it ended up in a company near Coventry. After speaking to the company on 14/12/17 they explained that it had been opened but then resealed as they realised it wasn’t for them. After many phone calls to Parcelforce they finally collected my parcel from the incorrect address on Thursday and delivered it to the shipping company. So now, 1 week after placing my order for a 2-3 day express service, my parcel is somewhere between the UK and Greece. I had to contact all the individual couriers myself. As for Parcel Monkey, on their tracking system it simply says ‘11th December 2017 @ 00:07: Collection Scheduled‘! Great work Parcel Monkey......I certainly will not be using you again.
17/12/17 by Jules
Absolutely superb service, easy to use and makes posting large packages overseas affordable. Thank you.
17/12/17 by Sandra
This was the first time I had used Parcel Monkey as my usual providers site was down.
Firstly their booking process is so easy and intuitive to use that even someone whos got limited internet knowledge would be able to book a delivery.
Secondly, their prices are very competitive, if not a little cheaper than what Im used too.
Thirdly, and more importantly to me than the price (pennies) is the reliability and this is where Parcel Monkey really shine. I was constantly kept up to date via email with progress and the collection took place almost to the minute of the estimated collection time.
I cant really rate them on dealing with problems or anything such as this, as my first experience with them was a perfect start.
From my limited experience with them, I would say go for it, what do you have to lose, I will not be returning to my previous delivery company if I continue to get such a 5* service.
17/12/17 by II 7 II 13 II
Simple, efficient and on time. Whats not to like?
17/12/17 by Customer
Great for delivery overseas. Speedy and reasonably priced.
Experience with UK deliveries has been less reliable, I prefer Shutl.
17/12/17 by lucyshw
Service OK but no less expensive than parcelforce and arrived fractionally more slowly [one day]
17/12/17 by James Morgan
Went with parcel monkey because I had heard good things about the service. I have sent a 9kg parcel with Christmas presents in to my sister and niece in Australia but received an email to say they werent sending it because it contravined the terms. I have put childrens toys in the parcel and a gift for my sister. I emailed to ask what I had put in the parcel that couldnt be sent. Initially I received an email to say they were looking into it but after hearing nothing for a couple of days I emailed twice more but still have heard nothing . Lack of communication not good .
17/12/17 by Ann
Only complaint is I had to wait in all day till parcel was picked up. Would of been better If i had been given a time. Pleasant driver easy to do on website. Would use again and recommend to others.
17/12/17 by Customer
Choice of collection dates, kept informed throughout, everything happened when it was supposed to, excellent price.
17/12/17 by EO
Parcel to Norway arrived on schedule and nearly 50% cheaper than parcel force so happy enough will definitely use again
17/12/17 by Customer
Great price and all my parcels arrived within 4 days. Full tracking. Very happy. Thank you.
17/12/17 by A King
Using Parcel Monkey is quick and easy, I recommend the service.
17/12/17 by Dave Smith
Very helpful, easy to understand and the driver was very good because Im disabled and couldnt have carried the package anywhere, it was too big.
Thank-you
17/12/17 by Alison Cairns
i love booking the collection and delivery with Parcel monkey. { I always choose Parcelforce services}
They have proven to be prompt and highly dependable. and the cost is affordable.
Will definitely recommend.
Thanks Parcel Monkey.
17/12/17 by Adi
Excellent service and great value
17/12/17 by Jackie, Moray
Collected in uk and delivered to Spain on the day they said they would. I couldn’t fault the service at all, would definitely book with them again
16/12/17 by Kath
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