We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Paid for 48 hour delivery 4 Days later parcel still not delivered
07/08/17 by Customer
Execellent service
07/08/17 by Customer
Easy to follow site , prices represent good value for money . Have used the collection / delivery service on two occasions with quite large items , no problems . Just make sure you have dimensions & weight to hand when booking!
06/08/17 by Martin
Really simple booking process. Great prices. Posted parcel to France, was given a tracking reference and could see where the parcel was from the time of pick up to time of delivery in France. Also given name of person who signed for it. No delays. First class service. Would definitely recommend and use again.
06/08/17 by Mrs Kerry Corcoran
A confirmed collection never came. This caused me a great deal of stress as I had taken a Day off of work and needed to vacate my flat. I would not use this service again. I have still not been reimbursed for the delivery.
06/08/17 by Customer
Easy to set up parcel collection/delivery on line - good comparison of options . Parcel collected on time and arrived promptly at the other end (Northern Ireland) in 2 days , as promised . Will definitely use again ! ????????
06/08/17 by Karen Clifton
Wonderful service dropped the parcel off at Johnsons, and it was there the next day. Perfect
06/08/17 by Smith
Parcel Monkey did not another courier. I paid extra for 24 hour service. Parcel Monkey would not explain why the pick up was delayed and refused to compensate me. Next time I will use the courier direct.
06/08/17 by Woodier
Used their service to assign a very well known courier service to collect a coffee table that I purchased online and the whole experience went smoothly.
Very impressed with their service and I highly recommend them to others.
06/08/17 by Arref Mobarak
Collection never had a issue. Very competitive. The delivery is the main problem tracking. Parcel monkey 11 out of 10
06/08/17 by Customer Martin Ledbury
VERY SLOW DELIVERY. p-monkey blaims customs at Spain (???) but it doesnt make sense to me. Ive sent at least 50 parcels from UK to Spain and never had to wait so long for delivery. I EXPECT REFUND ONCE PARCEL IS DELIVERED - 2 weeks for "courier" delivery is WAY too long. not happy
06/08/17 by retro-wheels
Easy to use, delivered and signature obtained (and cheaper than going direct to ParcelForce).
06/08/17 by Customer
Item got there on time.
05/08/17 by Customer
Very easy to book, very good prices / a fantastic service ... 2 thumbs up ????
05/08/17 by Customer
Easy and prompt drop off at a local pharmacy.
05/08/17 by Customer
Reasonable price, quick delivery!
05/08/17 by David Budi
Tracking worked and arrival was swift. 5 stars.
05/08/17 by Customer
Everything delivered safely within the time period as promised. Tracking wasnt detailed but it was sufficient. Very satisfied.
The only downside is not getting a timeslot for collection.
05/08/17 by Lea
Parcel monkey was recommended by my daughter when I had to send a box to her from uk to hk. It was going to cost £110 at the post office but parcel monkey cost £41 inc extra insurance. I chose dhl as a carrier and it arrived within days. Although the tracking given by parcel monkey didnt work, the one from dhl did. Highly recommend this swift and affordable service.
05/08/17 by Irene
Perfectly on time pick up and delivery, correct pricing, only thing the parcel arrived a bit beaten up... no damage though, but it was only clothes therefore virtually impossible to damage.
05/08/17 by Anna
Excellent service.
05/08/17 by Satisfied Customer
Excellent service at less than half the cost of Parcelforce.
04/08/17 by Barony Mills, Orkney
I would recommend Parcel Monkey to my friends. Top marks.
G Poulier.
04/08/17 by G Poulier
Spot on! Excellent adherence to times stated. Have used before and will do do again. Excellent value fo money.
04/08/17 by Vikki Harrhy
great service
thanks guys
04/08/17 by Customer
Delivery arrived on time and spotless.
04/08/17 by Gema Guillem
Very Useful, very smooth, great service, thank you!
04/08/17 by Terry Henshaw
Excellent service and very easy to book different parcels.
04/08/17 by Clare
My shipping to Uganda was unsuccessful!! I have used trak pak through parcel monkey for shipping a 2 kg box of the cost of £44 once it got there l got told that l have to pay additional extra country taxes of the price of £136 on top of what l have already paid!! Conclusion lost box lost my money !! My advise is to really double check what country you send it to by your owe research because the website dont say it so whats the point to shipping when it wont never arrived to destination!! And also how should l transfer the money to pay for border taxes its useless at least it should be all include in the same price so obviously dont believe it to only £44 to Uganda ....its a joke!!!!
04/08/17 by stefania
Quick and easy to use, no fuss, parcel collected promptly and delivered on time, wouldnt hesitate to use them again
04/08/17 by Perfectshine
Easy to use, reliable and efficient service.
04/08/17 by Steaming Ltd
Fast delivery to Europe
04/08/17 by Csaba
Worked as expected
04/08/17 by Customer
Good choice of the available options, easy booking and payment. Excellent service.
04/08/17 by Mr Georges L.
Easy website to use, good comparison of prices, straightforward delivery process
04/08/17 by Ian (from Wokingham)
DO NOT USE THIS PARCEL DELIVERY SERVICE! Saturday booked a collection for Monday: PM5617736. Parcel Monkey didnt collect on Monday. Parcel Monkey didnt collect on Tuesday. Parcel Monkey didnt collect on Wednesday. Cancelled order on Wednesday, booked with UPS. Left parcel outside home for UPS to collect on Thursday. Parcel got collected...on Thursday by ParcelMonkey! Had to drive for over an hour to depot to retrieve parcel. ParcelMonkey? ParcelMuppets more like! Almost one week later and my parcel still hasnt been collected from a UK address for Australia. Messed up my schedule by 2 weeks. Any apologies? None at all.
04/08/17 by Ed Gold
Prompt collection as promised
04/08/17 by CustomerJean Pool
The only thing that I could point... the tracking i not working. Beside that, perfect...!! :-)
04/08/17 by Joao Pereira
Easy to use fast and reliable.
03/08/17 by David Belton
Excellent service and Very fast!
03/08/17 by Mia Mendoza
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