We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Used it for a few deliveries, but with my las delivery, they messed up badly, the courier (parcelforce) company damaged my parcel to a complete loss and blamed me for it to dont pay for their poor quality service and PM just agreed with them, total dishonesty and lack of costumer service! Very disappointed and will get somebody else to do my parcels.
26/07/17 by Carlo Braggatto
Absolute rubbish! I chose for a 2-4 day delivery to Dubai for a small package that urgently needed to be received within the 4 days but the package just arrived in Dubai 6 days after! Scheduled delivery date is 10 days after I dropped the parcel off! Absolutely ludicrous! Try to contact customer service but they keep on fobbing me off by saying " we are trying to get hold of the courier ". I have been hearing this for the past few days with no result. Choose a reputable company because these people are amateurs and dont keep to their word. Never again
26/07/17 by Georgie Small
Easy to use, competitive rates to choose from, driver arrived on time, overall quick and simple.
26/07/17 by J Lester
Excellent service ..on time and reliable with very nice polite and helpful courier. Thanks
26/07/17 by Lilla Oliver
This is the first time I have every used your company to send a parcel to Australia and I can say when checking the updates its told me exactly where my parcel is every step of the way. I will most definitely be using again thank you parcel monkey
Mrs Gillian Burke
26/07/17 by Gillian Burke
After overcoming the initial tracking error (saying my parcel was already in Southampton, despite it being the day before the schedules collection date, and sitting in my sisters kitchen), both Parcel Monkeys communication (online chat) and service (via DPD) were spot on.
26/07/17 by Chris
All went well! Parcel arrived safe and fast via Parcel Force. A bit more expensive than other options but they bring the labels so no need to have a printer.
25/07/17 by Chris L.
Good fast service
25/07/17 by Customer
Spot on great economic service
25/07/17 by IAN HOBBS
Really good ist time I used it
All went well
25/07/17 by Sharron Reddy
PATHETIC! more will be coming soon..
25/07/17 by Martin
Delivered within 5 days. Half the price of the Post Office. Only problem is that you have to track the parcel through a different website (possibly third party) but this wasnt communicated to me so I could see how some customers get frustrated if they are unaware of this. Once I went on this site I could see the full transfer and interaction with my parcel. £45 for 5 day delivery of less than 5 kg parcel from UK to Japan. Cant complain. I would recommend based on my first experience.
25/07/17 by Mr H
I have numerous complaints. First the courier was late to collect my shipment. I was given NO information from Parcel Monkey. Whilst waiting THREE WEEKS for my shipment to arrive London- Belgium I was given NO helpful communication regarding estimated delivery time and what was happening with my shipment from Parcel Monkey. At this point the company would not give me any tracking information from Courier. So there was no way of finding out when my 3 parcels were to arrive. Then THREE WEEKS later Courier finally turn up at my door with no prior warning- missed delivery no one was home. Surprise. They tried to redeliver again on Tuesday - I was able to call them because they called me on this occassion whilst at my door (how am I to know when to be off work?!!!?). I checked shipment online it said that Courier only had two packages. I organised for redelivery on Wednesday and Thursday to have it confirmed both times over the phone to then for there to be a mistake and have finally a phone call on Thursday telling me one parcel has been stolen and they have reported it to the police. But before this Couriers excuse was that they had an issue with my address yet they were at my house Monday and Tuesday?! Then Irearranged delivery for the THIRD time of my remaining two parcels for Monday. Courier didnt deliver they had made YET ANOTHER MISTAKE. Luckily a friend in Brussels took me to the depot to collect them. It took a 50 minute train journey and 30 minute car ride either way to collect my 2 boxes which were filfthy. Meanwhile, Parcel Monkey deducted another £99.83 from my account because apparently my luggage weighed SO SO much more than I had registered it for. I registered 63 kg to be transported. Parcel Monkey told me actually the weight was 152.50 kg and in actual fact on the Courier collection sheet my parcels were recorded as weighing a total of 65.6 k.g. That money should never have been deducted from my account because the given weight by Parcel Monkey was WRONG. I had one bag STOLEN and had to go out of my way and use my money to collect the remaining two packages. Now Parcel Monkey is not responding to my queries, will not give me any information or contact numbers so I can speak to ONE SINGLE PERSON WHO KNOWS WHATS GOING ON to resolve it. I AM SO SO ANGRY AND DISGUSTED by Parcel Monkey and Courier. Hideous and ridiculous company
25/07/17 by Customer
Our Response: Dear Customer,
I do sincerely apologise on behalf of the carrier for this experience.
Please note, any additional charges come from the courier who laser measure the dimensions and weight of all of the parcels. If the dimensions are out or the weight is stated incorrectly at the time of booking, this can give an incorrect volumetric weight. The carrier then additionally charges us and we pass this charge down to you.
Please contact us via a support ticket with the subject FAO Manager as we would like to investigate this further.
Apologies for any inconvenience caused.
Kind regards,
Mike
Parcel took a week from collection to delivery. Not ideal!
25/07/17 by customer
Good price, easy to drop of parcel and delivered on time - what more can you ask for?
25/07/17 by Paul
excellent service and parcel collected and delivered on time with accurate tracking information provided.
25/07/17 by Keith and thanks for your order
Hello, Im so sorry, but today I pick up the package and he was opened. Ive got a pictures.
25/07/17 by Aneta homova
Great service. Great price.
25/07/17 by Mr L Dorset
Missing a parcel. Ordered six parcels, delivered five - company not bothered about the missing parcel. Will not use again.
25/07/17 by Luke Smith
Fast delivery. No hassle. Great service.
Unfortunately something broke a little on the inside. But I guess I shouldve wrapped it more :/
25/07/17 by Nina
Absolutely Rubbish... Ive still not received an answer after 14 days as to the whereabouts of my missing parcel - no option for a refund, neither given the option to claim back the value of the contents!!! Id advise anyone to steer clear of this company.
25/07/17 by Toss Trade
They were easy to book and super punctual in delivering. The prices are unbelievably affordable.
Will surely use their services again.
25/07/17 by Customer
Brillant service parcel arrived in record time thank you
25/07/17 by Susan Borrow
rubbish, unable to contact anyone as my parcel still not arrived in india
25/07/17 by Customer
Our Response: Dear Customer,
We appreciate you taking the time to leave a review.
Can we kindly ask you to contact us so we can look into this for you?
Apologies for the delay.
Kind regards,
Mike
Pretty good service - good courier options.
25/07/17 by BOX Security Limited
Not collected on planned date, no response to why not, had to re-schedule myself, no label supplied for re-scheduled service.
25/07/17 by Customer
Excellent service - Cheers!
25/07/17 by Andrew Swift
Faster than we expected and the parcels were all in one piece
25/07/17 by Customer
Its brilliant. I like your service. Its easy & quick. Ill definitely use this service again.
25/07/17 by Customer
Not happy, selected à same day collection for delivery to France two days later and paid the additional cost for doing so. Spent the entire day waiting only for the courier to never bother showing up or calling. Received an email at 22:44 to say that we the customer had changed the collection day. Not impressed at all, swindled out of funds for a service not provided.
25/07/17 by TrustPilotNewbie
The pick up that was arranged did not come and I was told it did. Had to arrange a new one. Had big problems trying to call customer service.
24/07/17 by Mia
Good service
24/07/17 by Customer
Everything worked well. DPD driver was a bit early and could have done with a bit more training, but willing.
24/07/17 by Customer
Sent a parcel over 3 weeks ago with Parcelforce which has gone missing. I have sent many messages but Parcel monkey have not helped in any way to try and locate the missing Parcel. I keep getting told "as soon as we receive any updates, we will contact you right away" and then I never hear back from them. I had to contact Parcelforce directly in the end. I have asked PM for a claim form for insurance but they wont even send that to me saying the courier havent confirmed it is lost. I used to use PM a lot with my business. I will never use them again. I cant believe how little they care! Appalling customer service.
24/07/17 by Jackie
Everything went smoothly.
24/07/17 by jh
everything as it should be ..
24/07/17 by www.tsone.eu
As I work for a major logistics co. I wasnt expecting too much but was pleasantly suprised how easy it was.
Very satisfied
24/07/17 by Customer
It was a parcel sent to China. Got a good rate from Parcel Monkey with ParcelForce service. After dropping the parcel at PF depot on 12/Jul, I only tracked the parcel twice online. 1st was on 16/Jul showing the parcel had left UK and was on the way to China. Then on 18/Jul, I was surprised to have seen the parcel already delivered and signed by the recipient. Great, reliable and swift service!! Parcel Monkey will be my 1st choice again if their rates remain competitive.
24/07/17 by Wong
Very easy and straightforward.
24/07/17 by Customer
Excellent, service and next day, brilliant would definitely recommend
24/07/17 by Ken Deamer
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