We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Easy quick and reliable service
03/08/17 by Mitch
Parcel delivered on time. My only criticism was that when I took the parcel to Sainsburys there was, apparently, only one person who knew how to deal with the parcel and it took a bit of time for her to be found!
03/08/17 by Peg
Absolute nightmare. They didnt give my address to company for pickup, so waited in for the whole day for parcel to be collected which never happened. Cant speak to anyone in customer service so all by message txt. Very slow to respond and they seem to have multiple conversations going on as once they have go back to you they go again for a few minutes each time.
03/08/17 by jane searle
Terrible service avoid at all cost.. spectacularly bad service. Take your money, dont deliver the item. Then keep your money. Customer service is only avaible with live chat or email. NO PHONE NUMBER. Email never respond and live chat cannot actually do anything to help what so ever beyond essentially talk you through the website.. total waste of time. Avoid this company. Massive mistake trying them out.
03/08/17 by Compass78
Not best value for money. When I booked the parcel, quoted delivery of the parcel in 3 working days. Parcel reached on 6th day. Spoiled one of the food item. I have used others in the past and would prefer to use other company now.
03/08/17 by Sunil
Worst Service. Never ever use Parcel Monkey
03/08/17 by Hafsa
Used before on couple of occasions, this is the last! Terrible service! Booked a parcel to be dropped off for collection from DPD. 3 weeks later the parcel is still in the same location as I dropped it off. No honest answers from parcel monkey, no telephone support now. I had to raise the issue on 3 occasions, and Im still waiting for answers, just felt like generic replies that they WILL get back to me, but they dont answer my questions just apoligise and give it time. Its been 3 weeks and the parcel is in the exactly same location. Not good enough, I have an upset recipient and an even more annoyed PM customer.
03/08/17 by Customer
Needed to post heavy item (7kg) for online sale. Very good price given online at Parcel Monkey with postage label to attach to parcel. Dropped off at local supermarket and delivered 2 days later to recipient with full tracking. Perfect.
03/08/17 by A Morrison
I received my parcel late. I paid extra for the 24 hour delivery and it took 48 hours. Parcel Monkey refused to explain the reason and would not offer any compensation. I was unable to leave feedback about the service of Parcel Monkey. I would not trust the reviews on the companys own website.
03/08/17 by Woodier
Our Response: Hello Woodier,
Thanks for taking the time to leave a review.
We do apologise on behalf of the carrier regarding the late delivery. Please open a support ticket with the subject FAO Manager as we would like to look into this further.
Kind regards,
Mike
Very quick and fast
Three times cheaper than the post offices service
Thank you
03/08/17 by Customer
Excellent service..right on time
03/08/17 by Tema
Excellent easy to use service
03/08/17 by Customer
Parcelforce collected parcel PM reference PM5569692 on behalf of parcel monkey and immediately lost it. Over 3 weeks ago now, and still no tracking information available. Parcel Force will not help as the contract is with parcel monkey. Many emails sent to parcel Monkey via the support ticket - all just receiving stock responses and no information whatsoever on the whereabouts of the parcel. Continuing to use Parcel monkey now seems to be a significant risk for sending anything valuable. They have no ability, or perhaps just no interest in tracking a package, and the courier themselves will not talk to the end customer.
03/08/17 by Customer
The whole process was quick, easy and efficient. Would definitely use this service again.
03/08/17 by Curns Curnow
Fast delivery, reasonable rates, what more do you needed.
02/08/17 by Ian
Good experience. I regularly ship through DPD and Parcelforce directly but when I compare I find much better price on Parcel Monkey .
02/08/17 by Himanshu Bavaria
Amazing and good service
02/08/17 by Customer
Great site easy to use and competitive on price can not fault it ????
02/08/17 by Mr Singh
Service itself if of 5 star. But the only complaint I have is that it took so long time to receive the postage label (at least 35 minutes). I wish, the label could be issued as soon as the ordered is placed.
Tracking is so impressive.
02/08/17 by Customer
Great :) Easy to use, clear to see how much its going to cost, and if you send multiple items regularly, good to search and track the results across multiple carriers all in one place.
02/08/17 by Customer Dean
Good service
02/08/17 by Mr F
Good value and trackable service Easy to use
02/08/17 by Steve
I must say again, so far YOU are THE best!
02/08/17 by Viola Raw Woolcott
Great service
02/08/17 by David D
Paid for 2-3 day service to Germany. 5 days and I still have the parcel sitting with me. Parcel monkey gave the wrong address to The courier and so my 2-3 day service has turned into an 8 day service. Never again will I use this bunch of clowns. No apologies, nothing.
02/08/17 by Parcel Monkey Sucks
collected as promised. swift delivery. many thanks
02/08/17 by Rachael Dsane-Selby
Great service and very reliable!
02/08/17 by Customer
Easy to use app and parcel collected and delivered on time at pretty reasonable cost. What more can I say? Thank you!
02/08/17 by IS, Somerset
Just fab like allways!!!
02/08/17 by ZUZU ALEXANDRA
Excellent service! Simple and straightforward to use - will definitely use again!
02/08/17 by Simon Webster
Couldnt be easier and very cost effective.
02/08/17 by Ian Smith
Arrived to pick up the parcel next day, as stated. Collection person helpful..
02/08/17 by Sue
Fabby company
02/08/17 by Puddleduck Pammy
Once again you did us proud .no hassles .brilliant and thankyou
02/08/17 by Darren Busby
Great same day service
02/08/17 by Customer
Q. What do you want from a Company working in a service industry ?
A. Reliability, reasonable cost, easy internet access, simple ergonomic forms to complete, accessible call centre.
Q. Anything to dislike ?
A. Nothing much.
A 5 star service.
02/08/17 by Francis MUNOZ
The issue that I have experienced was: Hello We purchased at 08:38 a same day collection (as advised by Parcel Monkeys website we had 76 minutes to do so in order for it to happen), and paid the additional cost of doing so. Waited in all day for DPD to not bother to show up nor even phone to say they werent bothering to collect. Then at 22:44 we receive an email saying that we the customer had changed the collection date. We certainly did not and are unimpressed that DPD have put the onus on us. Why did we pay for a service that neither company had any intention on honouring? Just shows that we made a grave mistake in using DPD over Parcelforce. DPD are ignoring us as are Parcel Monkey who are refusing to refund for a parcel that never made it to the birthday recipient. Shambolic way of running a business. Regards
02/08/17 by TrustPilotNewbie
Excellent service again. Kept informed all the way delivery 2 days earlier than estimated date.
02/08/17 by Debbie
Efficient service. Quick to book, precise in the delivery and collections. Honest prices, and cheaper compared to competitors.
02/08/17 by Customer
Very good experience. Could only be improved by giving a timeframe in which the parcel pick up would take place
01/08/17 by Customer
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