We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
You are peter then excellent.
Fantastic service
Thanks
11/08/17 by Omar Moallim
Great as always
11/08/17 by Helen
Easy way to send and collect a parcel
11/08/17 by Mr Wardle
Again, absolutely superb service, never a hitch and so fast. Door to door service, Hastings to France for £16....in just 2 days....unbelievable!
I havent found another courier company who compares on price and to cap it all, you get to choose the best courier provider and they really do provide a truly superb service. Highly recommend Parcel Monkey. May they continue to reign.
11/08/17 by Denise Fidler
6.5kg parcel dropped of at Matalan. Parcel was receipted in-store and Parcel Monkey took over. Package was picked-up on Saturday the 5th by DPD and was in Hong Kong and out for delivery on Tuesday the 8th with the local carrier Linex Solutions. A two working day turnaround. With great online comms and the best value proposition, not sure the Parcel Monkey arrangement could be bettered.
10/08/17 by Hey Hey its the Monkees!
Parcel post
Excellent service.
10/08/17 by Mrs Kathy Aylott
Perfect all round service,no idea how they get prices lower. 24 express service collection/deliver. Insured £350 for 2 parcels 20kg each at 68cm/34/36 for £29. Item arrived perfect condition. Will always use Parcel Monkey from now on ????????????
10/08/17 by John Baines
I wanted 2 dining room chairs collected from Sheffield and delivered to Dorking. The seller had not packed them at all and the driver refused to take them. I only knew because the seller emailed me. I had no communication from Parcel Monkey to say they were unable to pick up my item or tell me what I could do about it. I have wasted my money on a delivery service that did not happen.
10/08/17 by H Bezzina
Quick and efficient service, parcel to Australia arrived safely in just 7 days
10/08/17 by Laura
It was quick and easy to use website and the price was good.
Delivery was very quick
10/08/17 by Brian Churm
Collected on time and arrived at destination in Europe in 5 days in good order.
Very pleased.
10/08/17 by Sunny day79
Excellent! Very fast and cheap! It took only 2 days to get all my boxes from London to Paris. Very happy about their service.
10/08/17 by Valerie
Dont even bother to use parcel monkey. My parcel was supposed to be delivered a week ago and still not even news on when it will arrive. They discourage you to contact directly parcel companies involved yet, they dont provide information on how to recover parcels. Terrible.
10/08/17 by Customer
Easy to use quick and reliable
10/08/17 by L MASTERSON
Booked my shipment from my phone, they picked up my parcel from the hotel I was at when the said they would and delivered it to its destination in a timely manner, undamaged, like they said they would. All the while I was able to track it online and for a fraction of the price of "the big guys". My package wasnt time sensitive, it just needed to get from point A to B. I will definitely use them again.
10/08/17 by Customer
Trying to get delivery questions/confirmations is virtually impossible, we at MSR have several shipments that have not shown as delivered, yet they have, this takes time up and is very frustrating, you need to get it sorted, now also using another courier.
10/08/17 by Steve
Excellent service definitely recommend
10/08/17 by Customer
Used twice - first time seamless, great service hence re-used.. second time failed to collect on two occasions - would have re-scheduled again had we been contacted / informed of the situation.. instead we had to raise awareness of the issue!
10/08/17 by Customer
Excellent service. Couldnt fault anything. Will definitely use again.
10/08/17 by Mrs Sheila Higgins
Excellent Service, thank you
10/08/17 by Mrs Lahab
I would give parcel monkey 5 stars if they had a customer service call number because sometimes you cant get across the message on a chat screen. I have nothing but praise other than that. I will continue to use in fact I have already used them twice in the past few days. I cant recommend them enough. Come on parcel monkey give us a phone number it shows how confident you are with your service.
10/08/17 by John Bowcock
Quick service, the gentleman who delivered was very helpful.
I used Parcel Monkeys services for two years. I was always very pleased about the way they do their work. Prompt information on live chat. Nice people to talk to.
09/08/17 by Customer
Great thanks
09/08/17 by Customer
well, it said to take what? 5days? Took a week and a day. But it got here, all of it! I´m happy!! Thank you!!!
09/08/17 by Customer
fabulous service. Collected on Friday afternoon and delivered in Sweden on Tuesday
Thank you
09/08/17 by Jane Cliffe
The worst customer service you could imagine. This company proves you pay cheap you get ****! My advise to anyone tempted to use parcel monkey is dont bother. Why not instead try dropping you fragile packed parcel from the cargo hold of a plane yourself, get a few friends to jump up and down on it, gather the pieces up, deliver it to the intended destination and then spent precious time out of your holiday talking to a wall try to claim on your insurance. Parcel monkey is the biggest joke please dont waste your time or money with them.
09/08/17 by Customer
Great service.. Thanks..
09/08/17 by Kendrick
Our company have had parcels delivered through Parcel Monkey countless times in the past and have never had a bad experience until now. We are a frozen ready meal business and always provide the information to yourselves and to the courier who delivers the parcel(s) to our customers that the food is Frozen. Im aware that this isnt predominantly your fault and fault lies with the courier also. The goods were to be delivered on a next day delivery service with Parcel Force, which was done. However, by the time they got to the customer everything had defrosted (despite clearly stating on the box that it was frozen), so they returned it with the courier the same day. This was last Friday and parcels have only just been returned to us today! We cant quite understand how this has happened but it has never happened before and are currently pursuing the complaint with said courier. I really hope this is an exception on your part as we do rely on your service due to being quick and easy to use.
09/08/17 by Customer
Great reliable service
09/08/17 by Customer
This is an excellent service and you gain a far better price than going straight to the courier themselves. I use mainly Parcel Force so I believe Im on a "win win" basis. Give it a go!
09/08/17 by Mick Sowden
Always use Parcel Monkey, great service
09/08/17 by Customer
Great job, very good
09/08/17 by CeddeCustomer
The support team may take over 5 days to answer. They lost control of one of my parcels that had to be returned to the sender for over 10 days now. I will change my review if they effectively send it back to where it belongs.
09/08/17 by Gabriel Gil
The website was user friendly however the service was stated as 2-4 days and my parcel still hasnt been delivered and we are now on the 5 days with still no delivery date in mind. I used the faster service as my package needed to be delivered on the 4th day and this has failed. On that note I am only giving the site 3 stars.
09/08/17 by customer
No problems, collected on time and delivered on time.
09/08/17 by CustomerTayside Radiators Ltd
As an infrequent sender of parcels/packages, I have settled on Parcel Monkey as my chosen carrier finder. They come up with the best choices quickly and the booking procedure is simple and fast.
09/08/17 by Weejock
Despite heavy packaging pc and monitor where smashed to pieces by parcel force
09/08/17 by Stuart
This is a good comparison site.
09/08/17 by Harry
Excellent service as always
09/08/17 by Ma
Great easy service
08/08/17 by Cat
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