We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Easy and quick service. My parcel was uplifted and delivered when they said it would be with updates available online.
Highly recommended.
01/08/17 by Derek
excellent, no hassle
01/08/17 by greg
yep cool thanks
01/08/17 by Customer
I wish customer service/live chat could be better
01/08/17 by Babushka Deli
I paid for 24 hour service and collection was not made. No tracking was available. Customer service were difficult to contact and were then unhelpful and did not answer my questions.
01/08/17 by Woodier
parcel sent to Singapore on 20th. So far not delivered. no proper response from customer service bots ( or humanoids). P.Monkey knows nothing about the statusquo of the parcel. Nor do they know the contact details of the courier (DPD) to do follow up. Worst experiece ever in international mails.Royal mail would have delivered ordinary post by now (charging £3).
01/08/17 by Chandra
Terrible..no tracking available .supposed yupctake 3 days still hasnt arrived after a week
01/08/17 by Customer
A good way to send parcels overseas at a fair price. The only issue is smaller sizes under 1kg. They are charged at 1kg minimum so you could save money using Royal Mail small parcel rates which can be in grams !
01/08/17 by Paul Bursnall
As always fast and excellent thank you very much
01/08/17 by Jasmin
Very easy to use, good to compare prices and services.
01/08/17 by Customer
Great service, my first experience and would recommend.
01/08/17 by Jojo Humes Brown
Parcel arrived it had clearly been dropped on one corner and contents inside broken.. Not happy about this!
01/08/17 by Customer
Our Response: Dear Customer,
Sorry to hear your parcel was damaged by the carrier in transit.
Can you please open a support ticket so we can refer this to our claims department.
Apologies for any inconvenience caused.
Kind regards,
Mike
First time user . Very easy navigate and use
01/08/17 by Neil Busby
easy to use web site. Driver collected from my house on time delivered on time 5 star thanks
01/08/17 by Bronwen
Great thank you
01/08/17 by Maria Cuadros
We sent about 10 parcels a week via Parcelmonkey. Spent all day on Sunday Making a product for a last minute marketing job, as usual Parcelforce driver still has not shown by Tuesday. Easier in my experience to just waste a further 5 mins re-booking the parcel and biting the bullet than waiting on hold or in a queue to Parcelmonkey customer support several times to get this resolved. As usual disappointed by the Parcelmonkey system more than anything else. Think we are switching to another courier. While they are almost as useless on the customer support front they have tools to re-book failed collections yourself, meaning you need to talk to them less frequently. I cannot even put into words how frustrating it is to deal with the Parcelmonkey support teams, if i had to I would say about a 50/50 mix of not being listened to and not being at all understood.
01/08/17 by Customer
Yet again they delivered to RURAL France in 48 hours. No damage to the parcel and communications on each side of the English Channel were excellent and timely.
01/08/17 by r.mum
never used before. Whole process was simple and costs using parcel force were 60% lower than going direct to parcel force. Goods shipped from Uk to The netherlands- arrived exactly as specified
01/08/17 by David Smith
I sent a parcel to Saudi Arabia and it has been three weeks and it still hasnt been sent. In the tracking information since 23rd of July, it says waiting in the depot. There has been no call or note to either recipient or sender. DPD is the courier company who I contacted and they said to contact Parcel Monkey. Parcel Monkey said they will contact courier and apparently its been waiting for collection. NO ONE KNOWS WHATS HAPPENED WITH IT BASICALLY. Parcel Monkey does not have a phone number and does an online chat where they do not "close" down issues until the end and relies on the customers frustration to keep following it up. I wouldnt recommend them to anyone.
01/08/17 by Alexa
Only the Best.
01/08/17 by Neal Huitson
Parcel Monkey offer a real high quality service at real low prices, if any issues arise Parcel Monkey always sort them out !
01/08/17 by Andrew Stevens
Used parcel monkey as recommended by Amazon for a return.
Positioned as a comparison site, but seemed more like a consolidation offering where individuals can benefit from corporate rates.
Chose to use parcelforce from the three companies offered tor my shipment.
The cost was significamtly kess than going directly to parcel force, but the service just the same.
Overall I would use (& recommend) parcel monkey in the future.
01/08/17 by Helen
Easy to book, Fair prices and Great service
01/08/17 by Lorna
Shipping to New Zealand went very well, pickup from UK and delivery exactly as expected, fast shipping, great updates, no problems. I will definately use again.
01/08/17 by of
Nice and quick delivery to italy
31/07/17 by Sanae
Good service all round
31/07/17 by CustomerKB
Quick, cheap and trustworthy delivery service. This is the second time I use parcel monkey to send boxes from UK to Italy and I never had a problem! Well done!
31/07/17 by Customer
Great service, easy to use, quick and efficient.
31/07/17 by Customer Mr Ashley Herbert
Very good service, picked up on time and delivered before was expecting.
The parcel got the destination in very good condition, without any damage.
Staff were very friendly and polite. Ill use it again when need.
31/07/17 by A. Braz
Easy to use website. Parcel arrived in US in 3 days. Would use again
31/07/17 by HELEN KEANEY
all went perfectly well and this time the parcel was not damaged
31/07/17 by fanonnel
All good until it goes wrong. Parcel Monkey had no immediate contact method with Parcel Force, as in our case, when we were waiting for an urgent collection. All we needed to know was if the collection was going to take place or not as it was getting late but we just spent ages on Parcel Monkeys online chat waiting for a response only to be eventually told that they could not get an answer for 24 hours!! The problem as it turned out was that the new PF driver could not find us but because there was no instant communication possible between Parcel Monkey and our chosen courier we were left in limbo. Nice internet interface, competitive pricing and usually good service, but, if something is very urgent I would recommend going direct to the courier of your choice. It may cost more but you are more likely be able to sort an urgent problem quickly if the need arises.
31/07/17 by Mr Happy
I really cant think of a downside, this is a perfect solution for door to door handling. My 30kg package was picked up on Tuesday in the UK after buying the service on Monday, and was delivered within 48 hours in the Netherlands. The service i picked was by far the cheapest (DPD) and there was absolutely nothing wrong with it????????????
31/07/17 by Suzuha TR1
I used Parcelmonkey a few times now and service has been flawless, easy and more affordable compared to other services.
31/07/17 by Clogz
Really impressed, quick pick up and prompt delivery. Would Certainly use them again
31/07/17 by Mark
All well, easy to book and track but messages to parcelforce drivers suck as calling before collection are not forwarded. I had to spend the whole Saturday at home just to wait for a second try...
31/07/17 by B Cseke
Fast accurate service I can rely on as a Carer, who can no longer afford to be traveling with a large suitcase on several trains long distance any more. This service is affordable and time precise. Thank you so much.
31/07/17 by Chris
First class service, easy to use. Highly recommend.
31/07/17 by Mrs Brenda Simm
Did a great job of aggregating parcel prices prices - much cheaper than I found online with either RM or DPD. Would use again.
31/07/17 by Rebecca Clare
I sent a parcel which got broken during transit, so I had to send another to my customer,stupidly I did not take out extra cover for damages,I simply thought one package can easily get damaged, however the 2nd parcel was packaged even better than the first and that was broken also, I didnt take out extra cover for my 2nd package as I was already out of pocket from the 1st one that got broke & thought surely 2 out of 2 packages wouldnt get damaged , I was very wrong,the 2nd one got broken too,bearing in mind what I was sending was solid wood my packages were obviously not treated properly during the transit process, extremely annoyed & badly out of pocket ,no chance of any compensation , not very happy
31/07/17 by lee stokes
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
