We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,629 reviews.
Prompt; did we need more?
16/12/21 by Craig Barfoot
The parcel was collected and delivered. However it was not delivered to the recipient. They had to collect from the sorting office. Not sure why that was. A part from that, it went smoothly.
16/12/21 by Tiredmum
First time using Parcel Monkey and not very impressed. I placed my delivery booking at the beginning of December. I chose PM due to price and the advertised delivery scales. My parcel was due to arrive within the window of 9th-15th Dec. I’d been regularly checking the tracking and noticed that it was moving until it arrived in Australia on 09/12 after which days went by with no updated tracking info. The delivery window came and went and I heard nothing from PM nor the courier. I contacted PM who didn’t appear to be very concerned and told me I should just wait for an email from them with an update. Bearing in mind there had been no contact prior to my chasing about the delay. I advised the gift was ordered using them due to the advertised timescales and it was time sensitive. The person on customer chat didn’t acknowledge this at all nor was any apology offered at any stage. That’s the basics of customer service. You apologise for the inconvenience when you’ve disappointed your customers in this way. I requested a refund and was told I’d have to wait until the parcel is delivered - whenever that may be because nobody can give me an ETA. This is 1 of 3 parcels I’ve sent to Australia this month (the only one via PM) and it is the only one to not yet have arrived even though it was the first sent. It’s safe to say I won’t be using Parcel Monkey again. Though they’re not personally responsible for the couriers they do have a duty to ensure they’re advertising correct timescales and act as a liaison with the couriers when things go wrong. That’s the whole point of choosing them - right?
16/12/21 by Jade
Parcel arrived in Ireland within 3 days and that was at the weekend excellent service and so ecconomical
16/12/21 by Sue Randall
Hi I was happy with the price of my parcel and it got there. Thank you ????
16/12/21 by Kev walder
My parcel went via Parcel Force to Spain and despite the Christmas rush was delivered within 6 days. The customs declaration was a bit of a pain and the recipient had to pay a customs charge despite it being gifts. Definitely not as easy as it was pre-Brexit!!
16/12/21 by Christine
I had a massive heavy car seat to send which I thought would cost a fortune. Parcel monkey was easy to use and sending my parcel cost a third of what it would’ve had I booked direct, driver arrived the next day to collect! Can’t believe I have’t heard of it before.
16/12/21 by KWilliams
Fantastic service, & economical as well????
16/12/21 by Customer
Service was fast and I was able to track my parcel precisely. Thank you.
16/12/21 by David Grainger
Excellent delivery service and very pleased
16/12/21 by Customer
Express 48 took
16/12/21 by Very poor customer service.
Quick and easy way to get good pricing to send something otherwise very awkward & tricky/heavy!
16/12/21 by Haydn Jones
First time user and well impressed. Definitely will use them again. Everything was so easy.
16/12/21 by Andrew Todd
The service was easy to use and a prompt pick up, the driver even had printed labels for the parcel as a back up.
16/12/21 by Mr Norman Hoyles
Great
I would use this courier service again
16/12/21 by Customer
Very impressed with your service. The parcels were collected on the correct day and delivered to France the following day. It was easy to track the parcels. The parcels finally arrived a day late to our home in Brittany, but that was due to the French postal service. Nevermind, it is nearly Christmas!
16/12/21 by Wild Mark
The cheapest I found,and simple to use, really happy about service they provide.Mike
16/12/21 by Michal Buczek
thank it was sent and deliverd in good time thank you
15/12/21 by Customer
Parcemonkey was easy to book though unfortunately the courier company I chose to fulfill my delivery arrived earlier than advised which delayed my delivery by several days
15/12/21 by Joseph
Very easy to order on line. Delivered on time
Excellent service
15/12/21 by Mr Alan Davidson
Ruthless con artists. Mug you off at a drop of a hat. DO NOT TRUST THEM WITH YOUR PARCELS.
15/12/21 by Chris
Parcel posted Saturday from Devon, arrived in Colorado the following Wednesday. Amazing service!
15/12/21 by Customer
Top service. Always use Parcel Monkey and they’ve never let me down. Thank you.
15/12/21 by Sinead
All good did the job
15/12/21 by Jayne Woodrow
Excellent service, easy to navigate website and very good value
15/12/21 by Sue Smith
Easy to deal with and a swift problem free service. Could not fault and definitely use again. Many thanks
15/12/21 by Mandy Newman
The parcel is still not delivered. Though I followed of all of the specific quidelines and spend hours on filling up the paperwork it looks like to no avail. The package contained charismas gifts for my father. As you can imagine it was quite and unpleasant experience to have to tell him and describe in detail what he is getting and how much I paid for each item in order to hopefully...possibly have it the package to him at some point. I cannot hide that I am very disappointment of the process and the overall service.
15/12/21 by Customer KS
DHL let down supposed to be next day delivery 3days later package arrived no explanation just sorry youre parcel is delayed
15/12/21 by mark brown
Good value. Easy booking process
15/12/21 by Customer
Excellent service thank youn
15/12/21 by Silly willy
Really good... Did take a day longer than expected though
Great tracking
15/12/21 by Steven frame
very quick service
15/12/21 by Ruqyah
A good, easy to use web site and a variety of options for price and delivery. I felt able to choose exactly the right one for me. I would recommend this site.
15/12/21 by Marilyn Gardner
Excellent service
15/12/21 by Jim Dalton.
Sent a home made Christmas cake to my cousin in Florida. Arrived quickly and in perfect condition. Excellent service I will use again.
15/12/21 by Helen Simpson
First place I go to compare prices
15/12/21 by Lorraine Plastow
Sent various parcels through Parcel Monkey. Pretty easy to use and ended up booking them with Parcel Force which was cheaper than the rate quoted for Parcel Force at the Post Office counter. The only problem is that I couldnt complete the online booking without the recipients telephone number. Not sure why Parcel Force dont require this if you do it at the Post Office but do when booked through Parcel Monkey.
15/12/21 by Ben
Very easy, and reasonably priced. My parcel arrived at its destination the next day.
15/12/21 by Kay
Great service again. Even with Christmas looming two large boxes made it to France on time.
Thank you
15/12/21 by Deborah
Absolutely useless, I booked a collection of a bicycle stating what it was a dimensions.. when the driver arrived to collect it he couldnt fit it in his car. The documents clearly stated its size and weight. Its taken days to get to a point of refund as Hermes say they cant collect it so recommended Parcel 2 go, just as rubbish as Hermes. Its easier to do a 400 mile round trip than deal with this companies and stress they have caused, not only to me but to the gentleman who has taken time out his days to wait in.
15/12/21 by Customer
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