We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,629 reviews.
Brill. Very professional.
17/12/21 by Bernadette Hogg
Cheap, reliable and fast!
17/12/21 by K M
Delivered a day later than confirmed on Website but very happy it arrived .
17/12/21 by Glenda Gregory Gregory
Great service, good price, fast and efficient
17/12/21 by Paul Howe
Spot on from collection to delivery and price.
17/12/21 by Gerry
It was very easy to do the order online and take it to the local post office and have it delivered within 48 hours. A good service at a fair price
17/12/21 by Mr. Ralph Thomas
As always all ????
17/12/21 by Artur
I booked a "Parcelforce 24" branded 24 hour service on Parcel Monkey. I could not find out on the website when my parcel would be collected from my local Post Office so I checked with my local post office who said that Parcelforce collected every day at 5pm. I took the parcel to the post office at 4 30pm and was only then told that my parcel would not be collected until 2pm the following day because it was a different type of service. This meant I effectively got a 48 hour service, despite wanting a quicker service. The post office counter staff would not explain further to me why my supposed "Parcelforce 24" service package was treated differently to other Parcelforce packages. I felt very dissappointed by the slow service I received.
17/12/21 by Martin White
Site was very easy to use and offered a good selection of couriers for my size of parcel.
17/12/21 by Mr Paul Kent
Excellent -competitive price, collection and delivery to the planned timescales.
Would definitely recommend.
17/12/21 by Cath Hill
No problems and fast delivery.
17/12/21 by Bob Dixon
Booked DHL collection, which didnt turn up for three straight days. On each occasion I emailed Parcel Monkey and they sent me a new label within minutes, even late at night. So good customer service but at the end of the day I still have the parcel sitting in my hallway.
17/12/21 by Mark
Parcel picked up on the day arranged and delivered two days later as expected .Price was good.Will use again.
16/12/21 by Mr Joseph Mcdermott
Easy to use, good choice of couriers, excellent service
16/12/21 by Karen
I would recommend Parcel Monkey my parcel arrived in the time given. Easy to use had no problem. I will be using Parcel Monkey every time I’m sending a parcel a board.
16/12/21 by Customer
How did we do survey arrived before the parcels so cant really answer, the dispatch side was perfect.
16/12/21 by Kevin Dollery
PM 10108941 Collected from UK CM12 0NF on 7 December. Received in USA 10504 by having to collect from Depot on 16 December. Will not use Parcel Monkey again
16/12/21 by James Thorogood
Price calculation was straightforward and instructions clear.
16/12/21 by Stefanos
Clear service description and cheaper price than booking with Post Office direct
16/12/21 by Steve Cripps
Excellent service and delivered well within timescales. The only thing really is it would be good If I was given a morning or afternoon collection time, but would use again.
16/12/21 by Helen
Easy and great service. Was pucked up and was kept up to date. Gave me the best rate. Ptinting and booking was easy too. Very satisfied.
16/12/21 by Dear Faz
Good service!
16/12/21 by customer
Fabulous fabulous, great price always deliver my post to australia quickly no problems atall, thoroughly recommend
16/12/21 by Susan
Great service
16/12/21 by Paul Manuel
Easy to use .Quick and not expensive.However tracking is not accurate
16/12/21 by Nick Bailey
PM used parcel force for my delivery. Arrived at London South East late but seemingly intact. Day or so later still at the sorting office but suddenly damaged but repaired. New boxed used but when received by the recipient the most expensive item which was in a plastic container, so could not have been broken, was remarkably missing. It had been in the centre of the Box so would not have been likely to fall out of a damaged box when nothing else did. Maybe just coincidental, and I am not accusing Royal Mail but some however might. No point in trying to claim on the insurance with PM as from previous expierience I would have to produce pictorial or video evidence that the item was in the box and not removed before the box was sealed. Let’s face it no one does that and nor is there any obvious indication on PM’s site that by not doing so insurance claims would be void
16/12/21 by David
Always excellent service
16/12/21 by R j harkness
Excellent service as always
16/12/21 by Customer
Worst parcel company I have ever used. All seemed nice and smooth until I received a £22 charge to my credit card and an email stating that my parcel was over the dimensions that I had stated. I actually had my friend, who still had the packaging, measure it and send photos and they are still disputing it despite it being less than half the size they are claiming. No customer service and a fraudulent business. I have contacted my credit card company for a refund as I have the necessary evidence. Avoid this company at all costs!!
16/12/21 by Gail
Great service
16/12/21 by Customer
Great value,Convenience door collection,good service !
16/12/21 by Grace He
I have used parcel monkey on many occasions and they are always extremely cost effective and quick. Would definitely recommend and use again
16/12/21 by Kim Clarke
Great service as expected, parcel force turned up as expected ( unlike parcel hero whi failed to turn up 3 rimes, wont be using them again).
Along with great value for money, i couldnt recommend them more.
Thanks Paul.
16/12/21 by Dear Mr Wiggington
Great service and easy to use web site.
16/12/21 by Customer
A very good price for sending a large parcel abroad. Very easy to complete the forms required. Fast and efficient service all round.
16/12/21 by David D
Good clear website. Easy to use. Forms labels etc all very straightforward.
Sending Christmas parcels overseas is always a tedious job but Parcel Monkey do make it a bit easier and cheaper.
16/12/21 by Robert Taylor
Was much easier to use than other companies/sites I looked at. Will definately use again.
16/12/21 by Richard Sherwood
This was a quick last minute package for my grandson and it arrived in destination within a week. So super happy that my grandson has his winter clothes and toys back with him as it didn’t all fit into his case for his return to Spain.
16/12/21 by Charlotte
Very quick and easy to use.
16/12/21 by Craig Smith
My Parcel was damaged in transport, I have yet to receive my money back and my messages seem to go nowhere and get no response. Would NEVER use this firm again
16/12/21 by Tony Bradley
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