We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,378 reviews.
Overall good value for money
12/12/21 by Yavuz
Excellent job
Picked up and delivered 4 days later on time
I always use them
Good prices and good service
12/12/21 by Stephen Luke
Great service and great price
12/12/21 by Karen
Very happy with your guidance. Less happy with delivery company at the other end
12/12/21 by Customer
A bit tricky to navigate online, but service was great & parcel arrived much faster than I expected in good condition.
Just wish it was easier for us older folk. Too complicated.
12/12/21 by Gillian Burrows
Easy quick and cheaper
12/12/21 by Lesley Blower
Easy to navigate website, sets out multiple options in a way that is easy to see the terms and conditions of each and easy to compare and choose the best option. Print labels at home, or not, collect from home or drop off somewhere. Even Parcelforce options with no need to stand at the post office completing forms. Love it.
12/12/21 by Louise A.
Item was picked up on time with no problems.
12/12/21 by Customer
Customer service was fantastic and the parcel arrived in Hong Kong quicker than any other parcel I have sent, will definitely use Parcel Monkey again, thank you!
12/12/21 by Deborah Ponnaz
I sent Christmas presents off to China back in September. They still havent arrived and Ive had no response to my emails. Relatives that sent via royal mail just weeks ago have already had their parcels received. Never again.
12/12/21 by Nikki Annison
So fast, very reliable and sooooo much cheaper than the Dubai DHL or Aramex desks.
Thankyou!
12/12/21 by Jessica
Great job!!!
Thanks
12/12/21 by Dmitrijs
The single worst company I have delt with. A law into them selves complete scam artist. Ships and item through there service that subsequent got broken so far beyond what is even accidental damage it is clearly due to miss handling by the curriers. But they refuse to payout on the insurance and have refused to give s valid reason as to why they have refused to pay out. Everything was done go there guidelines. It comes down to the fact that they dont have to answer to anyone so why payout. There customer service staff are absolutely useless and cant do anything but copy and paste from a scrip Ill never be using them again for anything I ship And I can recommend that anyone dose.
11/12/21 by ashley ferguson
Eighth time I have used Parcel Monkey this year to deliver parcels to UK and overseas and all transactions have gone smoothly. 5*****.
11/12/21 by Tony
I am absolutely bowled over with the service they provided. I sent a large parcel to my grandchildren in Scotland. Parcel monkey collected when they said they said they would and unbelievably delivered it the next day. It cost me 9.00 plus 3.00 to insure!! I cannot recommend them highly enough. If they can do it why cant others!! Would definitely use them again. Thank you parcel monkey.
11/12/21 by Barbara klonowicz
Great service as always
11/12/21 by Andrew Turner
All fine easy to use and cheaper than royal mail
11/12/21 by michael beamish
Sent to Australia ... amongst others .... very quick ... good value ... good tracking ... use all the time
11/12/21 by Silsoe Classic and Modern
Website is easy to use and navigate and the prices are pretty cheap. Used Parcel Monkeys for a number of parcels now and always been happy with the overall experience so far
11/12/21 by C Le
Easy to choose a service that suits your needs. Parcel tracking helps you and the recipient know where it is at all times. My parcel left the UK promptly however was delivered to the wrong depot in the other country. It did arrive later than estimated but in good condition and still intact. Would definitely use Parcel Monkey again!
11/12/21 by Miss Clair louise Dale
Brillant service quick and efficient
11/12/21 by Mandy
We use parcel monkey regularly
Simple to use and always gives access to a good range of well known carriers.
It’s so simple - and it just works
We’ve used parcel monkey for over 3 years and cannot recall the last time something went wrong
Thanks guys!!
11/12/21 by JAMES
Very good and helpful easy to use
11/12/21 by Rosemary
I am totally dissatisfied, i have online chatted twice now complaining that my parcel due to be shipped to a family member in Turkey has now been sitting UK customs since the 30th Oct. I have asked Parcel Monkey to chase ParcelForce(their courier) regarding this. We completed all documents and customs declaration form and supplied box dimensions etc. All that Parcel Monkey say each time i try to speak to them is that they have asked ParcelForce to investigate. Today is now the 13th day since posting it for a service that was advertised as 3 to 5 days and it still has not left the UK! So basically my nearly £60 worth of goods appears to be lost in Customs maybe who knows. Parcel Monkey have not once come back to me with an update, so unless I chase them nothing happens, not that much happens when I do anyway !!!
11/12/21 by A. Phillips, Hampshire
Prompt and reliable delivery service.
11/12/21 by Burster Iyere
Beware of the extra charges that they will claim are for the parcel dimensions and weight being inaccurate. They are not offering special prices once they add this in and which they will help themselves to from your initial card payment. Avoid avoid avoid!
11/12/21 by Caroline R.
Simple Santa delivery from South to North (ish) world seamlessly
11/12/21 by customer
No promos or information about customs charges upon delivery at the destination in France. An additional £55 had to be paid. What a joke!!
11/12/21 by Darryl Jones
Used Parcel Monkey for the first time. All went without a hitch. Will use again.
11/12/21 by Ken Hedley
Although the site was easy to use, bought up results quickly, and the prices seemed quite competitive - the actual usage has been poor. Having recently exited the EU exporting items requires export documentation which is country specific. I relied on this site to produce all required export documents which it appeared to do. However it appears the documents required are not correct, and my delivery has been held up in the destination countries customs! Not impressed.
11/12/21 by only
We use Parcel Monkey regularly and normally have no problems , however we recently sent 7 identical parcels , 6 of them delivered with no issues . However 1 of them went astray on the 3rd day of handling and the updates given were varied " out for delivery " , " held - restricted contents ( which it certainly was not ) " ,17 minutes later it was listed as "Parcel missing/cannot be located" , 4 days later "Parcelforce Worldwide have collected your parcel and it will start its journey to our delivery depot." and now it has disappeared all together . All in all a complete disaster !!!!
11/12/21 by Andrea Clayton
Parcel picked up when they say they would- delivered 2 days later
11/12/21 by Ian Fraser
Excellent . Clear information. I chose Parcelforce pickup and it all went smoothly. Thank you.
11/12/21 by margaret jones
I booked an international service and paid £150 for International Priority service through ParcelMonkey with ParcelForce. The item was collected from me and a few days later I came to know that Parcelforce are unable to export it because the product I was sending contains a Lithium Battery. Okay so I have waited a full week and the item has not been returned to me. When I contacted Parcelforce, they said I must contact ParcelMonkey to have the item returned to me and when I contacted ParcelMonkey they said they are waiting for an update from Parcelforce - but yet when I ask Parcelforce about this they said there is no request from ParcelMonkey. The item is worth £1,275 and it looks like someone wants this for free rather than returning it to me!
11/12/21 by Elyas Suleman
Easy site to navigate and deliveries always successful.
11/12/21 by Annie Potter
Top marks again. ParcelForce did a great job too.
10/12/21 by Martin
Perfect, thank you so much latexandlovers.co.uk
10/12/21 by Customer
My annual parcel to Denmark was a challenge this year due to the export rules following Brexit. However the parcel was delivered in the usual time frame with no problems
10/12/21 by Mrs. Meakin
I have correctly labelled a parcel from home to Switzerland it never left this country now they want me to pay for its return absolute farce dont go near them
10/12/21 by customer
Easy to create pricing comparison and rapid booking. Just a great service
10/12/21 by davidbrimble
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