We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,629 reviews.
Booking was easy and the parcel was collected and transported safely. Delivery to recipient was disappointing as he got a "sorry we missed you" card even though he was at home, and had a very long walk to the depot to pick it up. Not what I expected.
18/12/21 by Elize
Used parcel monkey many times - great price and excellent service, easy to use to book If you send a large parcel they plant a tree for your booking Highly recommend
18/12/21 by Michelle
Parcel arrived in tact, on time and family were pleased with the delivery
18/12/21 by Kath Noon
As always theres a good selection of couriers available. The guidance on what documentations needs to be provided is excellent.
My only gripe is with Brexit which has made sending the same type of packages we sent to family abroad every year for 10 years disproportionately complex and expensive.
18/12/21 by Shaun
Parcel Monkey is the best and most competitive way to consign any parcel. Always reliable.
18/12/21 by Lettering Arts Trust
Used last year and got fab service. Not so this time round. Package picked up and has been preparing for export ever since. 10days. Paid for global priority and go global nowhere. It would appear they cant locate it and the customer service just keeps replying, we havent heard back from the carrier.... Parcel force.... Now the family in NZ may not receive xmas pressies. ☹️☹️????????????
18/12/21 by Customer
super quick, received in just 5 days!
thanks!
18/12/21 by Customer
Great way to send your parcels and at a great price too.
18/12/21 by Emma Higgins
Swansea to Toronto,delivered 4 working days.Excellent service,
18/12/21 by Mr jeffrey murison
Brilliant service, collected as advised, delivered in good time, will definitely be using again.
18/12/21 by C Kay
The courier failed to deliver my parcel with no notification for that. Still didnt deliver the next day I had to call the help desk to arrange for a redelivery.
18/12/21 by Customer
The parcel was delivered to the wrong flat. The flat owner kept it there for 12 hours. I have paid £24.50 for the next days delivery before 10.30 am. The parcel was delivered at 4 pm the next day but to the wrong flat. I contacted the customer care center and they could not track the parcel and had even less information than I had at the time. Plus I was given two different tracking numbers. If I would put the first one into the trucking system, it would give me the message that my parcel was not collected! That it was refused. Finally, the parcel was found, but i am not a happy customer of DHL
18/12/21 by Helena
Excellent service as usual!
18/12/21 by CutlerySearch
Great service easy to use
18/12/21 by Philip
Excellent service.
18/12/21 by john wallace
2 day delivery to germany for £14.00.
A bargain.
18/12/21 by david Costello
I sent a parcel of Christmas gifts to Austria, which is the first time Ive sent anything there since Brexit. The website had good, clear information on the new customs rules, unlike some of their competitors. Although its a faff looking up all the HS codes (nothing to do with Parcel Monkey) the web form to enter the package contents was well laid out and easy to use.
For a large, 5kg package it cost just under £20 which I thought was very good. Another 19 EUR was charged at the destination (thanks Boris) so overall not too bad.
The estimated delivery time was 3-4 days. It took 7 but given its December and with covid I thought this was very good and the tracking worked all the way.
18/12/21 by Mrs B
Very good ..... ............
18/12/21 by Mr Dennis
Used the site to get a quote to return a very big parcel.
18/12/21 by UNOMA MEZU
I was very pleased with using parcel monkey website. I had to return an item which was of great value. I found the sight really easy to use and it gave me all the details I needed. I will definitely use Parcel monkey website again.
10/10
Mr S Marshall
18/12/21 by Stephen Marshall
I stupidly used parcel monkey to post a valuable bag worth over £280 and paid for an extortionate (supposedly insured service in the UK) my parcel was due to be collected and delivered within 24 hours that’s where the issues arose. My parcel was not collected and parcel monkey claimed that collection had been attempted, it was not. It took over 4 days to collect. Finally having collected my item it took over 6 days to deliver and in this time the eBay buyer that I had do sold to,had become understandably annoyed at the delay. I contact Parcel monkey 14 times to try and locate my parcel, via their extremely unhelpful chat function. You are speaking to someone with no real intention of assisting and there is NO way of making any other contact via phone or email. Having sent approx 19 messages to different bots/people I was told that my parcel was in their service providers depot and that they would cancel the deliver and return to me. On this basis I contacted my buyer , informed them and refunded the item. However much to my amazement, this was nonsense and Parcel monkey delivered the item to a buyer , who had been refunded. I now have no bag , lost £ 20 delivery fee and parcel monkey have refused to assist and will offer no form of help , or communication, other than scripted, and I believe , automated replies. I am appalled with their service and would never , ever use them again. The service has been the worst and most frustrating experience I have ever had. I would encourage anyone to avoid ever using this service provider, as they will not help should an issue arise. I chose this service based on cost but on reflection I should have paid slightly more and booked directly with a courier, at least that way I would have been able to talk directly to someone who was willing to provide the service I paid for and or help if an issue arose. Avoid this company at all costs!
18/12/21 by James
Great service again from Parcel Monkey / DHL who I booked with. Stopped using anyone else a while ago as they have delivered everything on-time and caused no damage. Happy to recommend them.
18/12/21 by RE
Whenever I sell my vintage computers I always send them via DHL which is booked through Parcel Monkey. Never had a problem, ordering is very easy and gives you links to label printing (if needed) and tracking links. 10/10
18/12/21 by RE
Having been quoted ridiculous prices to courier a large parcel from one side of London to the other, it was a relief to find Parcel Monkey and get a sensible quote. So, value for money was good. The tracking link was really helpful too, so that I knew where my parcel was in the system. Very pleasant driver delivered my item, all in one piece. The only small negative was that I couldnt find out easily how long I should expect to wait from when the item was collected to when it would be delivered. Maybe this information was available somewhere, and I just missed it.
18/12/21 by Jackie L
Easy to use, informative and competitively priced. Many thanks. Will most definitely use parcel monkey again ????
17/12/21 by Wayne Sykes
My first time using this service, no problems with the collection, although I dont know yet if the item has arrived.
17/12/21 by Lindsey Lukehurst
I regularly send parcels at Christmas and sent 3 to different locations this week. Website is easy to use, parcels picked up next day and delivered within 24 hours. Brilliant service, highly recommend
17/12/21 by Mrs Valerie Furneaux
Always very good price, can also insure valuable items & my deliveries have been as expected.
17/12/21 by Angie and Nick Gregg
Was delivered 3 days later than should have been even had to have it redirected as it just sat at a depo for 2 days
17/12/21 by NC
Timely despite a little bit pricy
17/12/21 by Kevin Lo
Exactly the same as going to the Post Office but much cheaper whats not to like?
17/12/21 by Alan Wood
Sat in all day for someone to pick my parcel up. Im disabled so i need this type of service as i cant get out . But yet again no one came. Stat away at all costs. Rubbish.
17/12/21 by JAYNE
Great comparison website. Easy to use
17/12/21 by Cs
we send many parcels, so this system of feedback does not tell me any reference
17/12/21 by japanesetimetraveller
it was easy to arrange the collection , however getting updates on where our dispatched were was more problematic . they have now been delivered but it would have been helpful if we could have tracked their progress.
17/12/21 by Customer
Would rather give no stars - paid over 50 pounds for next day delivery couriers. First one collected and then sitting at a depot 9 minutes away from my house and wont deliver for another 4 days! Now my neighbour told me the couriers went to their house this morning to collect my other 4 parcels for collection - and Parcel Monkey will take no liability - shocking company and a complete rip off - stay away!
17/12/21 by Deb Boyd
Collected on time and delivered promptly
17/12/21 by Carol Palmer
Very straightforward site, could compare prices and order easily. I wanted a courier who would collect a parcel from the seller and deliver it to me. All went smoothly! Would use again.
17/12/21 by Jackie
process to shop straight forward, price was competitive … what wasn’t acceptable was that the description of timing to reach the destination was indicated as being next day .. not next week as it turned out to be !!!
17/12/21 by Pete colloff
Stated three day delivery but now six days and waiting.
17/12/21 by Joe
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