We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,629 reviews.
Delivery to schedule. Would have been 5 stars if tracking information was more precise and updated to reflect real time.
14/12/21 by Mr ALAN BUHL
Very good service
14/12/21 by Christopher
Worked perfectly... Good instructions, the app identified a local drop off point & the parcel arrived safely in good time.
14/12/21 by Mr Ian Lawrance
Everything worked well,collection and delivery. Only issue I have is that you dont know when the parcel is going to be collected. Was unable to make any arrangements for the day
14/12/21 by Mr Christie
Good smooth delivery
14/12/21 by Mourne Militaria
I never been disappointed with the parcel monkey services, not even once!
Highly recommended.
14/12/21 by Hassan Baloch
My no 1 parcel courier, always use these guys.
14/12/21 by Joanne Parrett
I always use Parcel Monkey for sending packages. It’s so easy to use and keeps all my tracking info and purchase history all in one place.
14/12/21 by David Apps
Top notch service! Usually use Hermes but my parcel was 27kg. I didn’t realise Hermes only go up to 15kg. Parcel Monkey found my cheapest option instantly..
14/12/21 by Colin
Fab and fast.
14/12/21 by Hu
Unhappy costumer. I would give no stars if I could. Grievance is with Courier who I chose to courier the parcel but makes Parcel Monkey look bad. My parcel was supposed to be collected a week ago and it’s still at my house. I am desperately trying to get hold of Courier with no joy. I have wasted hours waiting for them to collect and even got my neighbour involved in case they came while I was out. I’ve had a text 4 days running with a one hour time slot saying they’re “on their way” which they clearly aren’t. They haven’t even acknowledged my complaint. I need someone to get in touch with me so I can escalate this. Please do so asap via this email address.
14/12/21 by Customer
Excellent ordering process,quick and easy! Parcel arrived in the US as promised. It was slow that end to be processed and delivered but cant fault the service this end from parcel monkey.
14/12/21 by CustomerD Keyse
Fast efficient service. Easy to book collection, picked up the day after and delivered within 24hrs.
14/12/21 by Steven
So easy to use. Excellent choice of carriers to choose from. Easy to pay, print label, and away it goes. Arrived 24 hours later.
14/12/21 by Tracey Cooper
Very easy to do and got a great price
14/12/21 by Customer
alwasy great service
14/12/21 by angus classic bikes
This is the third time Ive used them. I cant fault the service I have received-at a reasonably cheap price compared to other services.
14/12/21 by Ann Dobson
Easy to use,and reliable, a tad more expensive but got the job done.
14/12/21 by michael portbury
Parcel delivered to wrong depot in USA. 4 days later still awaiting update and delivery to correct depot and delivery to recipient. I realise this will be the couriers fault, just stating facts.
14/12/21 by DSH
Great company!
14/12/21 by Customer
Tha l you for the fast and efficient service provided with my 1st box. I do look forward to same service with 2nd box which is due for collection today.
14/12/21 by Customer
Easy to use, cheapest quote by far - parcel collected & delivered in 24 hours.
Perfect transaction
14/12/21 by Customer
Fast efficient service and helpful if needed
14/12/21 by Matthew Bacon
excellent service
14/12/21 by Rehan Rana
The parcel was returned to me due to having aerosols apparently. No proof for that and they are unable to tell me the exact item. Refused refund when parcelforce said I’m entitled to it. Very poor customer service. Try other companies
14/12/21 by Ab
Easy to use website and links to shipping labels received very quickly after booking
14/12/21 by Penny
Easy to use customer friendly
14/12/21 by Syd Mann
everything went smooth and on time good price will use again
thank you
14/12/21 by Customer
Smooth service
13/12/21 by aapop
Items posted on the 6/12/21 when I last checked 7 days later items still here in Britain
13/12/21 by Eugène Customer
Quick simple to use and reasonably priced
13/12/21 by Sonya Shaw
This was a brilliant service and really reasonably priced. I used parcel force and my only criticism is that I never had a printer for the label and it would be great for customers if the post office could print the label.
13/12/21 by Bolti
Booked Parcelforce to collect but the never came, had to re-book the parcel collection again. Not a vey efficient service, I was very disappointed
13/12/21 by Anne Scotting
Excellent Service I have used parcel monkey on several occasions, uplift and delivery are speedy and very efficient.
13/12/21 by Mrs T Doherty
Always use parcel monkey excellent value for money & great service
13/12/21 by Mr david neate
Excellent service
13/12/21 by Hayleigh
Shocking service, they smashed 3 of my 4 packages and lost the other one, two months later they say the list one wasn’t delivered as if was too badly damaged in transit. Not sure who they use as couriers but I won’t be using then again They also note my insurance is invalid as it’s recorded in the small print In all I’ve lost over £600.00 and paid Parcel Monkeys £90.00 on top Customer service is awful you don’t speak to a person and you have to use their own portal They are not governed and they don’t answer to anyone it seems, I mention this as I have asked them numerous times on the portal but they ignore this request Use at your risk
13/12/21 by Robert Reid
Good company, good prices, easy to access information
13/12/21 by Kathryn
I have not received my package yet. This maybe a comms problem as I have not been able to contact Parcel Monkey and have had no contact from them, I hope they are going to make contact soon
13/12/21 by Peter Gay
A rather large light parcel, lucky me getting it sent by ParcelMonkey, with ParcelForce, to my Ebay customer at a good price. I entered the tracking number onto Ebay, but this is all it shows: 6 Dec 2021 11:15am Tracking number provided Its is now 13th December, and thats still all it shows. And now Parcelmonkey want me to rate the service. I dont know whether the parcel is still quietly on its way, or if its been delivered, or if is lost. How am I supposed to rate the unknown?
13/12/21 by Pauline
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