We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,383 reviews.
Excellent reliable service
06/12/21 by Andy Parkes
DO NOT USE!! Absolutely shocking. Very intelligent robbery. I initially paid £20 for a courier service. Two weeks later parcel monkey inform me that they are taking an additional £50 from my credit card, I had no say in this! The only way to dispute this charge is to travel back in time and take photos of me measuring my parcel.
06/12/21 by Helen
Parcel monkey found me the best deal and a very efficient parcel delivery company.
06/12/21 by Ms Teague
Parcel stuck in Madrid at customs for 9 days. May be something parcel-monkey cannot control but when I queried the delay the response was to give me a Spanish courier website link. Unhelpful! Parcel remains in Madrid - no idea whether it will ever be delivered. I’m surprised parcel-monkey is requesting a review for an incomplete transaction.
06/12/21 by Heather Church
I have been using Parcel Monkey for some time now and have found it to be a great service and very easy to use.
06/12/21 by Cusleontomer
Brilliant, easy to use and fast service!
06/12/21 by Mrs Deborah Brent
This is the first time I have used Parcel Monkey and I must say I am very impressed with the service and will certainly use again. The postal price was also very reasonable.
I had arranged a next day pick up and the Courier didnt disappoint. All in all, a very good experience.
06/12/21 by Valerie Holland
Straight forward process, very clear instructions and easy tracking system. From The Midlands to Hong Kong in four days, brilliant!
06/12/21 by k. downes
Excellent service as always. My only go to place for sending parcels. Completely reliable - always collect on time and delivery arrives on time - thank you
06/12/21 by Karen
Very friendly staff. Nice & easy
06/12/21 by olivia
Parcel was late. Not parcel monkeys fault but zero communication from them. Had to call Courier directly and took an extra day to collect it from a local post office. Would have been cheaper going with Royal Mail
06/12/21 by Tom Arran
Fantastic, hassle free service from the Uk to Canada in 3 days. I recommend parcel monkey every time.
06/12/21 by Lee
No collection
06/12/21 by Kris
Easy to use website, parcel picked up and delivered on time. Great service, excellent communication!!
06/12/21 by Oliver
Been over a week now and still no package
06/12/21 by Customer
Great service easy to purchase but the handling by the company ( parcelforce ) that was used for my delivery was very heavy handed, also damaged the packaging that has slightly effected the item inside, after having multiple fragile stickers and big bold lettering on packaging stating this
Was still not handled with care even with the postage notes added with instructions
Will carry on using this service but very unsure with the prices & seevice provided with a 3rd prtt
06/12/21 by Jordanhallart
Simple to use and great links for labels and tracking. Would definitely use them again and would recommend them to anyone looking to send a parcel.
06/12/21 by Hazel
The courier was scheduled for 1430-1530 the actual time he picked up the parcel was 1815 And we didnt get much notice about the delay, when I went on the app all it didnt say anything except the pick up time of 1430-1530 Which meant most of the afternoon was wasted
06/12/21 by andrew mcdonald
Easy, clear and simple to use, recommended.
06/12/21 by Martin Serle
Easy to use, and economical.
06/12/21 by James
Used this service a few times now - and can honestly say it’s brilliant , the service from couriers is second to none .
06/12/21 by Customer
Great service quick and easy at very competitive rates would definely recommend
06/12/21 by Customer
Paid for next day delivery but arrived a day later than planned, not the end of the world
06/12/21 by Customer
Excellent service
06/12/21 by Kevin Nicholls
i paid for a 5kg package of Xmas gifts (toys + clothing) to be sent to France (roughly £18), and my sister was charged an additional 24€ on the other side. Whaaaat? Not a word of it on the Parcel Monkey page!
06/12/21 by Steph Donner
So easy to use door to door and arrived in America very speedily. I would recommend using
06/12/21 by Happy Customer
Parcels not delivered in time confirmed in the quote.
06/12/21 by Customer
Excellent service
06/12/21 by Melanie
All good with collecting and delivery
06/12/21 by Customer
Parcel monkey site clear and easy to understand I had an issue paying by debit card so simply changed to paypal. Collection on time kept up to date with schedule. Delivery did over run by a day but it is the festive season and obviously very busy. All in all very good service.
06/12/21 by Martin clive willmott
excellent came 1st thing next day
06/12/21 by John Whittle
Fantastic service with items collected and delivered on time by Parcel Force. Excellent value for money too, compared to booking direct. Highly recommended.
06/12/21 by Susan Nuttall
Easy to use system and good service
06/12/21 by Donna Biggs
I dont have my parcel yet, I have not received any emails.....its held up somewhere in customs but I have not had an email to be able to pay it ..
06/12/21 by Customer
Not 100 percent service
06/12/21 by customer
Excellent courier booking company
Cheap prices , easy to book
What more do you want
06/12/21 by Customer
Quick and easy to set up. Parcel posted and delivered on time. Would highly recommend this service.
05/12/21 by Sarah Tait
Very easy to use. Good service
05/12/21 by Julie
champion champion champion champion champion champion champion champion champion
05/12/21 by Customer
Easy transaction dispatch and receipt for a very competitive price with a premier parcel service.
4 parcels sent at the price of one from other sites.
05/12/21 by Mick
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
