We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,383 reviews.
Everything happened as expected. Thanks.
08/12/21 by Customer
Great communication, answered my query promptly and efficiently, thank you.
08/12/21 by Kevin
Good services
07/12/21 by Ching Li
Cheaper than anyone else and delivered at correct time.
07/12/21 by Customer
As always a brilliant service.Package delivered to the USA with no grief.
07/12/21 by andrew norman
Easy site to use competitive prices and no delays in delivery ++++++ all the way
07/12/21 by Customer
All swimmingly
07/12/21 by Customer
I was very impressed. I dropped my parcel off at 4.40pm thinking it was going to be picked up the next day and delivered the following day. But it was picked up on the day I dropped it off and delivered the next morning before 10am. From Norfolk to Lancashire ????
07/12/21 by Debbie Wilson
Fantastic service, speedy and polite, would use again.
07/12/21 by Mary
Thank you again for your services, next time I sell another pram or pushchair on eBay, I will definitely use you again, the driver that came to pick it up was very friendly and helpful, thanks again
07/12/21 by Mrs Duncan
in October I sent two boxes of personal items from the UK to my current home in Denmark via Parcel Monkey using DPD. en route the shipment passed through the Netherlands and I was charged import duty - which was almost as much as the value of the objects themselves. this was incorrect because these are my own belongings - not gifts or a commercial shipment. I had clearly marked this and at no time did Parcel Monkey identify a risk of import taxes. Parcel Monkey has done nothing to help resolve the situation or to refund the custom duties. to register a complaint, I had to send a letter to their customer services rather than using the online platform. that feels as if Parcel Monkey are trying to avoid negative feedback. be very careful when sending personal items from UK to EU via this service.
07/12/21 by alun thomas
Really excellent service. The initial collection was missed but another collection was organised without any interruption. Recommended anytime.
07/12/21 by ade odunsi
Quick and easy to use. Excellent value.
07/12/21 by Carrie
Parcel monkey is great but theyre only the organisation for booking. Its the id!ots who are delivering that cant be bothered ringing doorbells or waiting for someone to answer.
07/12/21 by Steven P
Sent a big parcel to Mexico from England, arrived on time and in good condition
07/12/21 by Mr Adam Cassell
Parcel monkey are fine but the governments web site for finding commodity codes is a joke, very difficult to send gifts to EEC.
07/12/21 by Philip
on time to delivery and safe
07/12/21 by Customer
I didnt receive notification of when the parcel would be picked up
07/12/21 by Carol Grinszpan
Instructions not clear and different to the ones found on the internet.
07/12/21 by Mrs Kathryn Smith
Excellent service, prompt collection and quick delivery, very reliable, am glad I get to know parcel monkey. The price is brilliant as well. I strongly recommend Parcel Monkey and I will definitely use them again ????????
07/12/21 by Bea
all very easy no aggro
07/12/21 by Mr robert white
Easy to use, good price. Will use again.
07/12/21 by Glenjo
Dopo 2 settimane non si sa dove sia il pacco spedito dal regno unito per lItalia. Non una lettera di vettura fornita, non una spiegazione sui ritardi. Non vi consiglio di fare affari con loro. Il codice tracking dice solo: "Esportato".
07/12/21 by Geremy Fischer
I sent a parcel of Christmas presents to my son in New Zealand on 4th November - financial value was only £100 - the parcel left the country on 6th November and despite several chasers seems to have disappeared - they now tell me I can only have compensation with receipts - I have none for several small items (Lego,books,clothes) - compensation is not the point - a complete failure to deliver when I spent almost £70 with them and complete lack of common sense and discretion in dealing with me - VERY DISAPPOINTED and can’t use them again
07/12/21 by Paul Sharp
Good job done
07/12/21 by Customer
Excellent tracked service to Canada in 4-5 days
07/12/21 by Pitpetch
Great service again. Easy, simple to use, printable forms, good price. Quick delivery to Switzerland. Thank you.
07/12/21 by annie2502
Brilliant as always my parcels were picked up and delivered to the US 5 days later, I highly recommend parcel monkey very reliable and competitive prices !
07/12/21 by Customer Lyn
I sent a parcel to France a week ago but it ended up my family in France received a note that they had to pay Euro23 before receiving the parcel. I contacted Parcel Monkey, they said they wouldnt responsible for the custom charge. A day later, another courier which I tried before though cancelled afterwards reminding customers by email with information how to avoid custom charge. Its informative. That courier did a good job but not Parcel Monkey. I used Parcel Monkey for many times, so far so good and I wrote good comments. This was the first time about the custom charge incurred. I understood the courier do not responsible for custom charge but they should inform the customer more about the custom charge and how to avoid it. I was disappointed that they didnt do the right job to the customers. My loss due to their negligence and without compensation from the courier made me frustrated. I have no confidence on Parcel Monkey, they do not deserved even one star.
07/12/21 by customer
Fantastic service will definitely use again
07/12/21 by Julie M
Excellent service
07/12/21 by Yorkshire Lad
I used to like them but now I’m disappointed in them. My parcel was returned to me and refused a refund. They can’t pin point what was in the box that couldn’t be delivered.
07/12/21 by Ab
I had a parcel sent from the UK to South Africa on 7 September 2021, today 7 December 2021 I still do not have it and no feedback from them. The last entry was 29 September. It’s a fruitless excercise to ask for feedback. You just get told that there is nothing they can do because it’s at the local postal warehouse. I’ve basically wasted my money and they don’t make any attempt to find parcel and it’s 3 months to date.
07/12/21 by Morne Vermeulen
Absolutely shocking service. We have been treated badly by this company several times in last couple of weeks. Courier claimed parcel was "oversized" - it wasnt, it was well within the courier size guidelines and accurately entered into parcel monkey system - and then they took a £52 fee from our bank to cover this oversize cost. A week later they did the same thing again. Our parcels measured 44cm x 44cm x 44cm which was accurately entered in PM system. Just be aware that, for example, courier scanners will pick up a strand of torn cardboard etc (damaged by couriers rough treatment themselves) and this will scan as oversized and then they will hit your bank account for a £52 fee. In our case we sent evidence of parcel sizes to appeal but 6 weeks later we havent heard a thing back from parcel monkey. Then of course we shipped 2 parcels to Wrexham, the courier delivered them to someone in Birmingham. When our customer contacted us we contacted PM. PM gave us this explanation: "I hope all is well. Just a quick update. The GPS is incorrect for this delivery. The courier has checked through the driver’s timeline of the deliveries made on this day and can see that this parcel was misdelivered. I have requested the depot to uplift this and deliver to your customers address. Apologies for any inconvenience caused." A week later they told us this: "We are sorry that your parcel was not delivered as arranged. The next course of action would be to raise a claim however, after further assessment of the above reference, we regret to state that you are not eligible to claim against your parcel. As you did not take any protection cover against the parcel unfortunately we cannot raise a claim on your behalf. Please accept our sincere apologies for any inconvenience caused." So there you go. If you use this service they can literally claim your parcel is not the correct size entered and take money from your bank account whenever they want. They can also deliver parcels to the wrong address, the wrong town, even the wrong country, and then tell you too bad, its your own fault for not paying extra for insurance. Our last two monthly invoices with PM were for approx £800. We used them quite often, they didnt care. They really failed to deliver the service we required. If I was asked for an honest opinion on this company I would strongly recommend you find someone else.
07/12/21 by Shaun H
Two times I have sent a package to Amsterdam and had them returned. They did not contact the recipient, nor notify me that they were having deliver problems. The address I sent it to has a receptionist. So basically they failed to deliver and charged me for their incompetence.
07/12/21 by Jay James
I really impressed by this service! Its the easiest and cheapest(!) way to post a parcel abroad. Highly recommend.
07/12/21 by Denis Alyshev
Easy to book a delivery. Prices always competitive. Ability to increase insurance cover really handy.
07/12/21 by Danny
AMAZING a service! Parcel was picked up and dropped off in a week! So fast and efficient! Just as travel bans were imposed too! Amazing!
07/12/21 by Customer
I booked, well in advance for a collection by Parcel Force. It was not collected today. contacted Parcel Monkey through chat and the lady accepted that it was not collected and asked me to wait until 6 pm. From our experience, we know that the Parcel Force never comes after 5 pm to collect the parcel. She was lying to me to make me stay until 6pm with no guarantee that it will be collected. Very poor customer service.
06/12/21 by raz
Good value and safe fast delivery
06/12/21 by J Spicer
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