We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
Theres absolutely no point in using this company, they just make things far more complicated. Booked collection and next day delivery, no one turned up. Spoke to the live chat support and collection had to be booked again, they also didnt show up. The parcel should have been delivered by now and it hasnt even been collected. Customer service do nothing, all they can offer is to book the collection for a third time or cancel it all together. They cannot even contact the courier that is due to make the delivery and shun all responsibility saying they "are often blamed for the actions of the courier agents". Live chat agents just copy and paste "we apologise" messages and wont engage or listen to reasonable ways to resolve the issue. They have no control over the couriers, they cant track them, cant contact them and offer no compensation or alternatives when they simply dont show up. I will never, ever use them again.
11/11/21 by tim
Brilliant service. Highly recommend
11/11/21 by Raymond Warhurst
excellent as ever
11/11/21 by neville fisher
Excellent service and easy tracking
11/11/21 by Customer
Website easy to follow, perfect service, next day delivery.
11/11/21 by Mr Anderson
Easy to use great price awsome
11/11/21 by Barry Little
the parcel was meant to be collected on Friday but it wasnt and I couldnt get Courier to come back to me quickly. I wasnt very impressed tbh.
11/11/21 by Susie Frank
Best price found for my parcel, cheaper than going direct to the courier.
11/11/21 by Customer
Prices are very reasonable. Easy to book and print label.
11/11/21 by Customer
Booked a collection for a parcel online. They gave me a time slot the next day which they didnt show up in. Then I was told to wait until 6pm, when they still didnt show up. At 6pm I wasnt offered any explanation, my collection was just booked on to the next day without consulting me and no offer of compensation. The next day came and they didnt even send a time slot. I requested a refund and Im still waiting. They have now stopped replying to me after I cancelled the shipment.
11/11/21 by Neal Philip
Thank heaven people at Parcel Monkey understand the written word. I had trouble with getting a simple collection and delivery with Hermes who said the item hadnt been delivered but was never actually collected despite sending me an email saying they had tried to deliver it! BUT Parcel Monkey and Express 48 did it no problem at all. Collected, transported and delivered all on time; no fuss, no bother, no lies and no issues. WELL DONE PARCEL MONKEY people. Ill be using the service again. Does what it says on the tin ????
11/11/21 by Christine Sheldon
The courier service was fine, but the account service is abysmal. Im currently locked out of my account, which means I cant receive a refund for the shipping cost, as Parcel Monkey do not send a cost breakdown as standard. As there seems to be no way of contacting the company without logging in, it appears Parcel Monkey have just locked me out of a full refund.
11/11/21 by Customer
Excellent service from start to finish. Would recommend other companies need to learn from Parcel Monkey & DHL.
11/11/21 by Customer
Terrible company and know help after parcel dropped off at parcel company location, two days later it’s still sitting there.
11/11/21 by David Townsend
I changed my country from the UK to Turkey, and as I lived in the UK for five years, I had many boxes to send to Turkey. I did send all of them with parcel monkey, and it was an excellent experience for me. All my stuff were safely delivered to my address. Thank you!
11/11/21 by Yasemin Karadag
Excellent Service, cannot rate highly enough.
11/11/21 by Helen
Brilliant service and prompt delivery
11/11/21 by Mrs Uglow
Very simple to use to send parcels abroad. Provides all relevant documentation and clear instructions.
11/11/21 by Allison
Very good service, parcel delivered next day as promised.
11/11/21 by customer
Was promised a same-day parcel delivery option via Parcelmonkey with DPD. DPD never showed up. I understand this is DPDs fault, but the way Parcelmonkey dealt with this, was by telling me to wait, followed by oh were sorry. No compensation, no nothing. Wouldnt recommend them.
11/11/21 by Zack
Together with Parcel Force just the best .
10/11/21 by Jeremy Fowell
Booked parcelforce via parcel monkey and the parcel was damaged or should I say savaged.
10/11/21 by Customer
Great service, quick and reliable
10/11/21 by Customer
Easy to book/arrange and drop off for parcel was very close. Very reasonable rates for this service, clear step by step instructions and detailed information with regards to types of acceptable packaging. Also informed when parcel was delivered.
10/11/21 by Lynne Pearson
Fine until something goes wrong. I sent a package to Poland which arrived damaged and with an essential document missing. The Parcel Monkey complaints service (essentially a chat line so you deal with a different person each time) replied with platitudes and excuses. I am unconvinced that they pressed Parcelforce to undertake a rigorous search for my lost document. I am left feeling dismissed, dissatisfied and devalued.
10/11/21 by Kat Pearce
The site was easy enough to use and prices competitive but the info on how long the parcel will take to deliver was false. Supposed to take 5 days, it’s been almost two weeks and still not delivered. Could argue that’s not parcelmonkeys fault but I want by the info on the website
10/11/21 by UA
I reviewed Parcelmonkey recently and offered a very favourable report. I seem to get further reminders to review them on here so have posted another one in the hope the reminders wont carry on.
Yes, I was pleased with them (particularly in conjunction with Parcelforce who did the actual delivery ... all very impressive.
10/11/21 by KSWB.
Great, speedy service and easy to use. Very happy and would definately use Parcel Monkey again
10/11/21 by Catherine Hill
Got there quickly and in time, however there could have been a better explanation on what was actually going to happen, as i was left a little in the dark and had to figure out by myself where the parcel was
10/11/21 by Customer
This was a mirror so wasnt hopeful, arrived in perfect nick and quick. Brilliant
Thanks
10/11/21 by Rose
The order was delayed a bit from the intended date, but it was not fatal and everything ended well.
10/11/21 by Tanya Kostova
Avoid this company at all cost, use another courier. I was sending a parcel to America but luckily realised it was a scam buyer so I cancelled the parcel within 23 hours of booking it, I then got the parcel stopped myself because they did nothing so it never left the parcel force depot & was returned to me but these people keep telling me they sent it to America so I can’t have my money back. I’ve tried telling them this but they don’t listen. AVOID AVOID AVOID
10/11/21 by Danny Thompson
Excellent service can fault them. On line chat very helpful too.
10/11/21 by Alan Max Clack
Easy and very quick service to use
Really happy
10/11/21 by On- Your Bike
Collected on time and delivered on time
10/11/21 by Carol Prescot
Great service at competitive prices.
10/11/21 by Daniel Laurence
Arranged next day collection. The courier never came. I contacted ParcelMonkey and they offered to rearrange collection for the next day (i.e. 2 days after it was supposed to have been collected). Useless.
10/11/21 by Stuart
I arranged a collection of some parcels but they were not collected. You said it was because the order had not proceeded to payment. I explained that the order had proceeded to payment as the payment was debited from my bank account. I provided a copy of the bank statement showing this. Six weeks on, and I am having to chase the refund. Not great customer service.
10/11/21 by Customer
Yes service was good
10/11/21 by Don MacAulay
Great price, big savings compared to going direct to the carrier.
10/11/21 by Peter Middleton
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