We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
I love that I left instructions for the parcel collection and it was followed
That was after 1 week trying to do same with the other parcel site
Will be doing more parcels with the monkey now.
And the tree planting is great too
10/11/21 by Maryam Muhammad
Their service quality getting worse everyday. They lost my parcel and they dont accept any responsiblity, they didnt even want to refund the shipping money, their emails were very priggishly. Now my parcel lost, my customer is unhappy, i lost money and my product! Who won? ParcelStealerMonkeys
10/11/21 by Furkan Çavdar
Easy to use and reliable service.
09/11/21 by Ali sharpe
I am still waiting for my parcel to be collected a week later and cannot get a reply or an update from parcel monkey, who tell me not to contact the courier directly. This is really frustrating.
09/11/21 by Rebekah Coombes
Sent a rug back with the same packaging and weight declared by sender got out the measuring tape and everything - was initially charged £23 for the service however 2 weeks later told it was over weight and charged me an additional £52 - so £75 in total to return a rug! I’ll get it weighed were I can see how much it cost myself next time as there much cheaper alternatives!
09/11/21 by Customer
My experience with Parcel Monkey using DHL has been brilliant, DHL staff are competent and incredibly helpful no matter how busy. The Parcel Monkey booking system is so easy to use. Delivery on time and impeccable, thank you so much.
09/11/21 by F.B.
Thank you fantastic
09/11/21 by Mr Robert Batty
Parcel was NEVER collected. Was given 2 dates and waited in both days but parcel was never picked up
09/11/21 by Debra Harnell
Very easy to use website, done and dusted in 5 minutes.
09/11/21 by Customer
Total rubbish
09/11/21 by Mark Ventour
Competitive price as always (best out of those I contacted). Item arrived at destination earlier than expected and in mint condition so both parties very happy.
09/11/21 by customer
How did you do? You didn’t come for the parcel!
09/11/21 by Andrew
Delivered on time.
09/11/21 by Mr Ashton
Really good guys
FANTASTIC!
09/11/21 by Customer Ali Larosi
Dpd did not collect on the day and I had to pay another method as parcel time critical
09/11/21 by Penny Coplestone
Easy to use website with competitive prices. Parcels delivered efficiently. Good webchat service.
09/11/21 by Customer
Without problems I could send my box to a EU country in cheaper rate. It takes longer to reach the destination these days. It is nearly there now.
09/11/21 by Water
Impressive as always. Next day delivery door to door from Gloucestershire to Norfolk via DPD. Youd be mad to use anyone else.
09/11/21 by Dave M.
When I booked the service, I selected the no need to print label option because my printer is broken. When I arrived at the post office to drop off the parcel I was asked to have a label printed and attach it to the parcel, which cost me an extra £2.80 - 80p for the print out and £2 for the tape. I was not impressed. Otherwise good service and speedy delivery.
09/11/21 by customer
Great value and delivered o.k.
09/11/21 by David W
Easy to use printing label was easy and all required documents were ready
09/11/21 by Customer
Very easy to setup and item was picked up and shipped as expected, unfortunately Item arrived damaged through parcel force but parcel monkey were excellent and handled my claim very efficiently.
09/11/21 by Mark
o.k. as usual
09/11/21 by Tony Edwards
No hassle easy delivery set up. Will deffo be using again
09/11/21 by Jane
Easy to use and track your parcel.
09/11/21 by Gerry Kehoe
Ive used Parcel Monkey before and its been an excellent service. The trouble however arises when you have a problem with a delivery. I sent a parcel from the UK to USA for my sons birthday. I sent it early on 27.10.21 and paid for an express service so it should have arrived at the latest in America by 1.11.21. I sent it with Parcel Force and their tracking says its been exported and that USPS (the agent in the US) should have it. USPS tracking says its still in the UK and has not arrived in America. Ive spoken to Parcel Force and they wont deal with me because I went through Parcel Monkey. Ive spoken to USPS and they couldnt help me. The only option I have had is to talk via live chat on Parcel Monkey as there are no contact numbers. The two ladies Ive dealt with have been very nice however to say its really vague about what the policy is an understatement of the year. I am trying to find out what happens if the parcel is lost and can I claim on the additional insurance I purchased and was told we could claim once it had been delivered. I asked what if it wasnt delivered and they said that theyd need to raise an investigation with the courier and that I just need to keep an eye out for delivery updates. Not very acceptable at all. This has really shaken my faith in their service and so much so I probably wont use again or recommend - which is a shame.
09/11/21 by Mrs H M Haines
Only one late Delivery.I can live with that !!!!
09/11/21 by Gerecke
As usual if its Andover or Australia the package gets delivered for the right price.
09/11/21 by David.
Parcel picked up and delivered ahead of schedule . Will use again
09/11/21 by Kathy Munro
Great service
09/11/21 by ralph
Great service
09/11/21 by nigel
Good service and value
09/11/21 by customer
Never used Parcel Monkey before but had to return a rather large and heavy parcel and they were one of the suggestions given. Dead easy to use, range of postal services to choose from and I simply picked my nearest Pust Office to drop off. Was able to track item also. Defo use again.
09/11/21 by Tracy Richardson
I have used the company quite a few times and there has never been an issue
09/11/21 by Josie
I have used Parcel Monkey on several occasions now to send shipments to Australia, each time the service has been fantastic. Collected & delivered within 7 days with no issues. Would highly recommend this company.
09/11/21 by SJB
supposed to be delivered on friday but not delivered until following monday
09/11/21 by Dave Ross
Parcel Monkey UK made the process all very straightforward. It was easy to compare different services. Happy to recommend to others.
08/11/21 by Penny
Keep taking double the money out of my bank account
08/11/21 by James Orr
I am yet to receive my delivery
08/11/21 by Charles Heller
A very reliable service.
08/11/21 by Customer
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