We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,391 reviews.
Poor service. Excuses. Lack of accountability
22/04/21 by Malcolm Rider
Where shall I start.. I arrange for important documents to be sent from the UK to Israel with Parcel Monkey. The delivery time quoted and paid for was 2-4 days. The documents were collected on the 12th of April and have been delivered today 10 days later. Given the importance of the documents I was in contact with Parcel Monkey to ascertain the location of them. Things you should know: 1. I contacted Parcel Monkey at least 10 times. Not once did I receive an actual update in regards to the status/location of the parcel. Their customer service is non existent and is only available on a live chat. All they sent me in response to any concerns I had was a copy of the live chat and a review survey after each live chat. Customer service is non existent. 2. When I asked if the parcel could be lost. They were unable to provide any tracking information within the 10 day period (even on the live chat). 3. I asked them why the parcel would not be delivered after 10 days and they stated due to COVID delays are inevitable. Whats dishonest in regards to this is... Parcel Monkey set the deliver times on their website. Why are Parcel Monkey quoting and charging for a 2-4 day delivery service if they know delays are inevitable. I could of sent the documents via Royal Mail for a fraction of the price if I wanted a 10 day delivery. This leaves me of the opinion that: A. The customer service representative was using COVID as an excuse. B. If its was not an excuse and Parcel Monkey have experienced inevitable delays over the last year they need to update their website to advise of this. Quoting 2-4 days delivery when its inevitable that it wont happen is dishonest. Ive given 2 stars because the documents actually turned up. However, my experience with Parcel Monkey has demonstrated that they cant meet their delivery times quoted, they are dishonest in regards to the reasons they provide/delivery times on their website. I would not use again and would rather use a dedicated carrier rather than a middle man who provide no meaningful communication/customer service and are dishonest about reasons for delays OR the time frames they can deliver parcels within.
22/04/21 by Jeremy Silverman
Parcels weren’t collected by the courier and when I enquired I was told because it had been longer than 5 days I’d have to cancel and rebook. Poor customer service. I’m about to start the cancellation process, and rebook with someone else.
22/04/21 by Toni
so easy to use and fast collection and delivery5*
21/04/21 by Keith Simpkin
Great easy to use service
21/04/21 by Customer
The parcel had to be picked up from a local agent, not delivered to the addressee. I had filled out the customs declaration correctly, but was still charged almost 30 euros. It would be useful to have a contact number for queries with exporting itemd
21/04/21 by customer Jean
I arranged through Parcel Monkey for 5 parcels to be collected from an office on 1st April, each with different contents and to be delivered to 5 separate residential addresses - and paid for express delivery before 9am. Well it is over 2 weeks since then and not 1 of my parcels has been delivered to the correct address. Infact, despite each box having the correct label attached, they attached the wrong courier label to each box on collection, meaning that all 5 of my boxes are in the wrong location. It is 2 weeks on and I have been offered no resolution and no apology. Absolute joke avoid at all costs unless.
21/04/21 by Mel Willsmore
Had to send a parcel to Europe for a refund. Parcel monkey had a template that pre filled in all the information needed for customs etc.
Made it MUCH easier to get the parcel off and sorted.
Great price too.
21/04/21 by Max Chadwick
Absolutely disgraceful service. Booked a shipment it wasnt collected. Message customer service team, they very casually said sorry and said weve rebooked it. Messaged them 2-3 times that I am still not seeing any tracking details on the rebooking, please check that its been done properly. Again received a very casual reply saying "Rest assured it will be collected tomorrow" And surprise surprise, it wasnt collected the next day. Again messaged customer service to tell them basically they cant even do there job properly. Not even an out of way apology for the disgraceful service. Just a one line answer, sorry for the inconvenience, its been rebooked again. Like this is normal for them. Pathetic service. At this point, couldnt trust the team anymore and rebooked parcel again. Ive been asking for complaints procedure and they dont provide me with a proper complaints email or contact. Staff asking me to raise another message ticket and address it to Manager, so basically, the customer service team themselves are going to handle my complaints. What a load of non sense.
21/04/21 by Syed Ali
Easy to use and found the cheapest, quickest delivery company.
21/04/21 by Corbridge Larder
It said 1-2 day delivery. I sent on Friday at 4 and it arrived the following Thursday a day after the birthday the gift was for
21/04/21 by aisling mccarthy
With recent Brexit changes parcel monkey has let me down, I dont send parcels abroad often but it has come out as surprise to find out that my sister needed to pay duty tax to receive present that I sent her, as much as I understand that money doesnt go to parcel monkey or DPD in my case, I think it is their job to inform me at the time when I book courier that parcels exceeding certain value will be subject to duty tax. Im highly disappointed to send present that receiver needs to pay for, I would of looked for different ways to surprise my sister if I would of been informed.
21/04/21 by customer
Excellent and timely
21/04/21 by Customer
Well worth using them, highly recommended
21/04/21 by Darin
Great service thank you.
21/04/21 by Michael Mansell
Excellent Service
21/04/21 by p m gibb
Easy to book, pay, send, track and above all fast delivery.
21/04/21 by Sue Jones
PLEASE BEWARE OF USING THIS COMPANY!!!! Deal with the companys direct they are advertising. It is important you dont use a third party.. If you have any issues they only contact is email and no direct telephone number.. Very hard to resolve any problems!!! Ive only used them once and Ill never use again... DONT MAKE THE SAME MISTAKE AS I DID!! They collected my item to take back to manufacture and the item In question was damaged so the manufacture wouldnt expect it back.. Ive tried to resolve the matter with parcel monkey due to paying the extra for insurance cover as it was quite expensive.. They have refused to reimburse me for my losses and Im in the process of taking the matter further.. we have a thing called consumer rights act and they had a duty of skill and care when taking and handing the item.. The have not complyed with the law at all!! Due to not being happy with the resolution Ive asked to see there adr scheme which means a third party comes in to play to make sure I get the right resolution.. they have ignored all this and now disposed of the item so Ive lost everything... I cant stress to you all enough, PLEASE DONT use these and fall into the same situation as I did.. And just to add, Im not surprised its was damaged when I stated its was 40kg and one person came to collect.. we all know hse recommend 25kg per person in manual handing.. The courier couldnt lift on his own as it was arkward to lift, some passer by helped after he struggled as I couldnt help due to being at work..
21/04/21 by darren atkinson
Quick pick up and delivery. Will use again
21/04/21 by Richard Earl
Brilliant service! Easy to sort through the options. Much cheaper than taking it to the post office and parcels have consistently arrived quickly after sending from UK to Canada. Have used this service before and will definitely be using it again.
21/04/21 by Amy B
Great service as always.
21/04/21 by Mr Robert Terry
Very easy and the best price we could find. Thanks
21/04/21 by Stuart Wilson
very good low cost
21/04/21 by Customer
Excellent service! Was kept up to date of my parcel. I sent a parcel to USA for the first time and I have no complaints! Will definitely be using Parcel Monkey again
21/04/21 by Anon
WE HAVE START VEGETABLE & FRUIT BUSINESS, MASH UP MY PARCEL MONKEY CO-PARTNER Courier NOT PICK UP ,Courier EXCUSE ..THEY DONT HAVE DRIVER ....THIS IS BIG JOKE
20/04/21 by Kinjal Patel
Parcel collected promptly and delivered safely before the suggested date.
20/04/21 by Shom Waseme
Was promised 3 times that the parcel would be collected so waited in, but it never was. Had to wait 7 days to receive a refund. Appalling service. After that went to Parcelforce and the service was excellent.
20/04/21 by Egon Ronnie
everything was correct within what was agreed
20/04/21 by cliente
excellent service
20/04/21 by Customer
The parcel has been sitting in America for 3 days????
20/04/21 by ronald
Cheapest I could find and easy to book
20/04/21 by Mrs Hustings - 1200294
The collection and delivery went like clockwork.
Fantastic. Thankyou.
20/04/21 by customer
Best price I could find via parcel monkey, 30kg delivered for less than £8.00 from Northern Ireland to England
20/04/21 by happy seller
Great fast door to door service. Ease of arranging a return and very competitive on price.
20/04/21 by Maggie Cairns
I used parcel monkey whilst I was in Germany to deliver my clothes back to England. They made me fill an itinerary out for every team and include a value so is could be covered by their insurance. I send 5 boxes of my old loved clothing and listed each item at 1 or 2 euros as they are irreplaceable money wise. They arrived all boxes ripped open, clothing wet, dirty and colour run! some items had been put in an extra large box at customs which then caused it to be oversized and this incurred a charge of €159 which was more than the items value!! They deducted this direct from my card and even though I have proved with photos the size of my original boxes and labels attached and photos of the damage and size of the new box PARCEL MONKEY have refused to settle my claim and refund me for the damaged items! Their answer is absolutely pathetic......I can provide a receipt for the clothing.....obviously because it is my own used clothing!!! They say I have to provide a receipt to be valid for their insurance! SO BEWARE...DO NOT USE THEM FOR SENDING ANYTHING OTHER THAN NEW ITEMS...AND EVEN THEN I DOUBT THEY WILL BE HONEST AND REIMBURSE YOU! BETTER OFF USING A RELIABLE COMPANY!
20/04/21 by Joshua
Very good service, reasonably priced, would use again.
20/04/21 by Amelia Walker
Parcel said delivered and it hasn’t been. My son has received a random parcel which was meant to go to Malta he’s in the US. Message Parcel Monkey, as yet, no response. Over £120 worth of goods not delivered.
20/04/21 by Helena
Excellent service and very user friendly
20/04/21 by Jackie Goodwin
Quick and easy - slightly slightly cheaper if you book direct though. I mean pennies here, guys.
20/04/21 by Ounce Duckworth
After a further week of trying to get help & support for my delayed urgent parcel I finally got the number of the Parcelforce depot where my parcel was sitting. A very helpful individual simply re-booked it for me. It turns out that Parcel Monkey had made no requests for either re-delivery or return to sender despite telling me they had! This delay has cost me time, money and a lot of stress and Parcel Monkey do not care about customer service or supporting their customers in any way. Save yourself a lot of upset & DONT use Parcel Monkey. Just book directly with whichever parcel service you want to use.
20/04/21 by VB
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
