We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,680 reviews.
Absolutely outstanding service. Great communication throughout the process with all parties. Excellent price, very friendly and helpful parcel collection driver. A really first rate customer experience all round. The parcel was collected and delivered exactly when they said it would be. What more can you ask for? 10/10
20/07/20 by Bryan
This was easy to use and gave a range of options for delivery
20/07/20 by Mrs Christine Blair
Good prices, easy to use website, so far have been very reliable so will keep using this company to send my parcels
20/07/20 by Charles
Arrived promptly
20/07/20 by Mr Ernest Yeomans
I was sceptical at first after reading reviews, however I have used Parcel Monkey a dozen times over the past few years without any issues at all. I guess it helps when you package and label items properly/securely. Will use again no problem
20/07/20 by Ben
Used for the first time and I’m so glad I did. So easy to use and everything went brilliantly
Brilliant.
20/07/20 by Annie
Gets better the more you use it. Storing past addresses really speed things up.
20/07/20 by David Allman
Excellent service
20/07/20 by Customer
Perfect service as always
20/07/20 by Customer
Very easy to use excellent service
20/07/20 by Mrs Clare Hawes
Really easy to use, would definitely use again.
20/07/20 by Bernie Lazar
Parcelforce took 3 days to actually another courier - no help from the Live Chat and no compensation for the 2 missed collection days
20/07/20 by Graham Taylor
This is the second time that I have booked a 24 hour delivery and it has taken 48 to get there!!!!
20/07/20 by Joseph Knight
I used DPD through Parcel Monkey. The parcel was not collected during the given hour with a message telling me that no one was at home. I had waited in all morning and actually saw the DPD van drive by. First lie! The parcel was eventually collected at 4.50 that afternoon meaning that I was kept in all day. The parcel was en route to Madeira. I tracked the parcel and was advised that delivery would be 4/5 days. I tracked the parcel and discovered that DPD had tried to deliver on two occasions without success. Second lie! The address for the recipient of the parcel was his work address and no delivery was attempted. We now know this because apparently the parcel was still in a warehouse in Lisbon and is currently awaiting transportation from Lisbon to Funchal by ship! Totally unacceptable service.
20/07/20 by Ingrid Strode
Brilliant value
20/07/20 by john smith
Grait service!!
20/07/20 by Leah
This was the 1st time I used this service I was quite pleased I would use them again the service was very fast 100% good
20/07/20 by C Henry
No information or updates sent to me. Parcel wasn’t picked up when it was meant to be ( late by 3 working days) had to argue with Courier about pick up! Parcel monkey took my money and then that was it. Awful!!!
20/07/20 by Jack
i bought parcel 24 dropped at mullion post office on friday 17th by 11.40 am is now 9.40 am monday 20th , my parcel still sitting in post office , this is an appalling service ,
20/07/20 by manny
Great service
20/07/20 by Ken Hewitt
A quick and easy way to send parcels at a fraction of the price of Royal Mail.
20/07/20 by Fiona
Arranged one day, collected the next, delivered the following day. Excellent service, would highly recommend.
20/07/20 by Customer
Amazing services
20/07/20 by Customer
Used for heavier parcels when Royal Mail have a melt down at the 2KG limit.
DPD usually and collected from me.
The odd missed collection but overall very happy.
19/07/20 by Trevs Shed
Always the best prices with Parcel Monkey
19/07/20 by Toni Turner
Really fast thanks
19/07/20 by Customer
Got the best price. Simple app. No hassle arranging pickup. Choice of usual mainstream couriers.
19/07/20 by Y Chung
Brilliant service and reasonable prices thznkyou
19/07/20 by Caroline groom
Quick and efficient service for a very quick return of my package Thank you
19/07/20 by Stanley Heward
Brilliant and so easy to use,
We dont have a printer so it was an extra help to have the label brought in when parcel was collected.
Not yet had one issue with any damages etc
Will definitely be using regularly.
19/07/20 by Trojan Nutrition LTD
Collected and delivered on time.
19/07/20 by Claire
Efficient and excellent value.
19/07/20 by David Llannon Carmarthenshire
System easy to use I will use for future packages
19/07/20 by Ken
Excellent value for money
19/07/20 by Customer
Ive used the service for the first time and I am very happy about it! It was exactly as stated 4-5 days delivery to EU countries! Easy, secure and safe!
19/07/20 by Andrea Istokova
11 days and counting , still not left the country
19/07/20 by Customer
The best company for send parcel.
19/07/20 by Customer
Easy to use and very efficient. Pleased with savings I have been able to make.
19/07/20 by Customer
Really Frustrating. Received an email from Parcel Monkey informing me parcel was on its way when it hadnt even been picked up. It has since been booked to be picked up a further 3 times but is still with my supplier 10 days later. Their systems clearly dont work and you track the package via the courier but are not able to deal with them direct so every time there is a problem you have to go back to Parcel Monkey who arrange for pickup another day later. Their customer service are quick to respond and polite but dont seem to be able to do anything other than book another time slot.
19/07/20 by Pete
Good service. Would have liked some insurance on the item I sent but there was a long list of items that couldnt be insured which was disappointing
19/07/20 by Customer
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