We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,680 reviews.
Very fast, cheap and straightforward!
19/07/20 by LI
Every time we’ve used this service it has been very good keeps you upto date at all times
19/07/20 by DAVID MCCABE
I dont often write reviews, but this is perhaps the worst customer service Ive ever experienced, and thus I felt compelled to share our experience with others. Parcel Monkey attempted to deliver our parcel to the wrong/incorrect address, over 60 miles away from its intended destination. When this delivery failed - the parcels were returned to a Parcel Force depot over 60 miles away. Parcel Monkey UK were unable to tell me exactly where the parcels were located, and we couldnt contact Parcel Force directly, so we had to guess which depot they were at based on the incorrect postcode that the delivery was attempted at, and our customers whom were the intended recipients of the parcels had to take a chance and drive an 120-mile round trip taking two and a half hours - on the off chance the parcels were there. They were, thankfully, but we had to recompense our customers for the time/money spent retrieving the parcels. Once we knew the parcels were in hand, we raised a complaint with Parcel Monkey using their online support centre. That initial complaint was 14 days ago. Weve since sent 5 separate messages over the course of the last two weeks, and weve yet to receive any form of reply, despite being told that we would receive a full reply to the issues raised within "3 to 5 working days". Use someone else, anyone, other than Parcel Monkey. They dont care when things go wrong, and dont respond to customer support messages, so Im not entirely sure what they do for their fees, other than act as a middleman for larger couriers.
19/07/20 by Sofa & Chair Repairs
All worked well.
19/07/20 by EAM
I have used parcel monkey several times to send things to family in the US. They have a good range of options and prices. The pickup has been prompt and efficient except once when I made a change and the collection was forgotten, the online helper quickly solved this problem. Everything has arrived on time or early. I would happily recommend their service.
19/07/20 by SMP
Excellent service
19/07/20 by Dennis
great service
19/07/20 by jason
Quick and efficient service with great prices !
18/07/20 by Ryan
Doing good so far
18/07/20 by MR Timothy Isaac
Well pleased with service from these people
18/07/20 by Richy
Great service
18/07/20 by Tracy Kerr
I’m chasing My parcel for 1 week now, I offered to pick it up from a transit but they don’t give me any option to another courier. I stil don’t know where my parcel is. Please be aware before doing business with this company!
18/07/20 by Customer
My delivery didn’t arrive and now I have an angry customer and I am £90 down
18/07/20 by Customer
website is easy to use, and as always parcels were delivered without problems
18/07/20 by anthony black
Eccellent services
18/07/20 by Cigdem Ulger
This was so easy and stress free,I couldn’t believe how easy it was to send 6 boxes from Edinburgh to London and nothing going wrong and the boxes were in the exact same condition as they left my house . I have to say I really thought it couldn’t be that easy but it was and I would definitely use this service again .
18/07/20 by Mrs Bruce
"first class as always in every respect
18/07/20 by Pierrette
A 1 they also printed the label
18/07/20 by Julian baker
Great service, fair prices. Far better than other competitors I had to deal with.
18/07/20 by Kamil
Parcels arrived on time
18/07/20 by Philippa
Fast service,good price. I recommend, I will use again.
18/07/20 by Customer
Very happy with there service , I have used before and I will use again
18/07/20 by Eleanor Mckinnon
Great service as always, easy to use site, not had no issues using them so far
18/07/20 by Jacinthe
Easy process and good price, all you need.
18/07/20 by Customer
Paid for next day before 12. Delivery took 6 days including the weekend.
18/07/20 by Antony tear
Easy to use good value service
18/07/20 by customer
Fast, cheap, good attitude. It will be better to offer a time-slot for collection, not just entire day.
17/07/20 by anddls
Easy to use. Efficient service.
17/07/20 by Terry Stacey
Excellent fast service.
17/07/20 by Joanne Miller
No complaints, everything works as expected.
17/07/20 by Groovechild
Good stuff ????
17/07/20 by richard kennerley
Brilliant service and great communication. Would definitely recommend.
17/07/20 by Tillybelle
12kg, 5 days delivered to door abroad for under £20. Superb.
17/07/20 by Customer
great service
fast and items handled with care
polite staff
accessible price fore all pockets
any time again
17/07/20 by Michelle Mills
Excellent service, good communication and cheapest price
17/07/20 by Customer
This is the last time I use parcel monkey. Once again my box has been opened and things have been stolen. My parents sent a package of goodies for us, the only things stolen were items that were clearly meant for a child, how low! They stole sweets and toy cars. I wont be putting in a claim as the value for these was low, frankly its not possible to compensate my child, hes now in floods of tears. I dont expect to hear from parcel monkey, their customer service is appalling.
17/07/20 by natalie lynch
Excellent service. I will use again if needed.
17/07/20 by María Isabel Gutiérrez
Excellent as always
17/07/20 by Elizabeth Waller
Id definitely recommend Parcel Monkey. And will use them again in future for any parcels I need delivered They are very reasonable priced. My parcel was picked up 5pm and delivered the next morning. I was able to track its progress. They also notified me when it was delivered and by who took the delivery. Perfect service.
17/07/20 by Lynne
Always a reliable service & 9 times out 10, cheapest option around.
17/07/20 by Cardboardboxes.co.uk suck
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