We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,465 reviews.
Competitive price . The parcel were collected and delivered in time .
Maybe the only bad thing is , they should give you a time window for the collection rather then wait all day .
Very happy and good service !
11/07/20 by Andrea
Excellent service, highly recommend.
11/07/20 by Jenny Newson
Great price and service
11/07/20 by of
Great Quick Service
11/07/20 by Customer
I have been using for 4 years now and never had any issues, great 5*
11/07/20 by Fabio Oxford
I expected 4 days as its indicated.
11/07/20 by Livia Paslaru Webley
Used them twice, did not disappoint. Does what its supposed to do, cheap compared to sending from post office or couriers directly. Highly recommended.
Thanks
11/07/20 by Johnson
Excellent all round service and great prices....
11/07/20 by Stephen McDermott
Good comparison between providers and good choice of options. We went with DHL who picked up on time and delivered safely within 2 days. Great service, will use again.
11/07/20 by Cathy
Very prompt service, easy to use, peace of mind that the packages were getting delivered safely.
11/07/20 by Customer
2 items go missing on the same day nearly 3 months now still no refunds . But my customers have had there money back and I have no items either. Complete joke !
11/07/20 by Precisioncars
From picking up to delivary you cannot fault them its a very good service.
11/07/20 by David Owen
Great service....so quick and very good value!
11/07/20 by Customer
The worst service ever experienced. They dont even have a direct contact number for support. Email support completely useless, not expert and unreliable. The company cancelled collection on the same day, I have been left with all my parcels ready to be collected and I had to postpone my trip! Left me without any support and took £280 from my account after having confirmed the collection day! I had to postpone all my trip tickets due to companies being unreliable, unresponsive and absolutely unprofessional. Creating me a lot of stress and trouble. Trying to solve the issue but there is actually no clients support. Never ever again. Shame.
11/07/20 by JJ
I order a lot of jewellery but also return a lot & find it hard to get a reliable company who will deliver & insure the value of the returned jewellery.
10/07/20 by Sharon Evans
Great service and easy to use makes eBay selling alot easier definitely recommended
10/07/20 by Daz
Excellent service
10/07/20 by Connie
Delivered via Parcel Force, much cheaper than expected, perfect timing.
This time it worked great, thanks!
L.
10/07/20 by Ludovico Ausiello
Id used this company once a few weeks ago, and they were super. So I used their services again more recently. They absolutely annihilated a hairdressing foil trolley, which was made from metal and plastic. The metal was strong, and bent right over. The plastic bin at the base was smashed to pieces. After requesting photographic proof, and the receipt for £150.00, their final answer was this.... Hi Elaine, Parcel Monkey and the couriers are committed to delivering your parcels with speed and care. However, during the transit process parcels may be handled several times. It is therefore important that you read and accept the Companys policy before confirming your order. Since you decided not to take any protection cover at all and confirmed that you wanted to opt-out thus declaring the item of negligible value for protection cover purposes unfortunately you are not qualified to raise a claim. Kind regards, Jag
10/07/20 by Elaine
Easy to use, great price comparison, all on one site.
10/07/20 by Andrew
Reasonable rates and fast delivery
10/07/20 by Ams
Very good service.
10/07/20 by Livia Paslaru Webley
I had a very good experience with parcel monkey. Everything was very direct and parcel was picked up and arrived to its destination faster than I expected. I would definitely recommend parcel monkey. Thank you!
10/07/20 by Jade Fellows
Easy, cheap and fast. Great
10/07/20 by Robert Jelenski
I paid £87 for a mattress to be collected the following day, nobody came, every correspondence I now have they tell me it’s been picked up and they won’t give me my money back - now they are just ignoring my attempts - rubbish company
10/07/20 by Lucy Fishenden
Just the job.. Delivered as said. No issues
10/07/20 by Daz
Terrible, did not deliver parcel - now being shown as return to sender. Was promised for 3 days it will be delivered now they don;t have a clue and no one seems bothered!
10/07/20 by Customer
Terrible - no one to call, all live chat who fob you off with excuses and no intention of resolving the issue. Parcel is showing as return sender despite 3 days of it is on its way! Pathetic excuses.
10/07/20 by Zagham Azad
Great service, found the best price, parcel collected and delivered precisely to the earliest estimated time. Carrier DPD. Highly recommended.
10/07/20 by Gary Campbell
Delivery via Courier was was supposed to take 2 to 3 days… Five days later the package still has not been delivered.
10/07/20 by Annoyed Customer
All good, will use again
10/07/20 by Roland
Recipient has not received the package
10/07/20 by Cliente
Simple and easy to use. Went for DPD who picked up on time and delivered at the allotted time slot.
10/07/20 by Glenn Saunders
Delivered as promised within 48hrs...
10/07/20 by ian
Great. Easy to use.
10/07/20 by Peter Baxter
Solid customer service.
10/07/20 by Edyta
Shocking shocking service and false advertising. I paid for international express courier service to South Africa with a delivery time of 3 - 5 days....more then a month later my parcel has not arrived and has simply gone into the South African postal service which is clogged due to the COVID pandemic...if I had wanted this I would have simply posted my parcel and saved the money....When I have requested a refund or delivery date I have been ignored. If I could give a zero I would!
10/07/20 by Andrea Robertson
Excellent service - easy to use, great value and efficient tracking.
Will definitely use again.
10/07/20 by Irene
Easy and hassle free.
10/07/20 by Customer
Did exactly what it says on the tin.
10/07/20 by Graeme Irvine
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