We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,680 reviews.
easy to order collection and next day delivery. Would have liked a time frame though
17/07/20 by Steph
This is an excellent service. Very impressed.
17/07/20 by Mr Bull
Simple, straigtforward & great value!
17/07/20 by Mike H
The worst service ! No comunication with drivers the collection times is the Worst ,you say till 18:00 the parcell was collect 18:30,i leave a note to be collected till 11:00 no one even read it . Never aggain with your service .
17/07/20 by Viktor Trifonov
Very helpful,very happy will recommend to friends and families thank you so much
17/07/20 by Huni
Best prices and best deliveries service
16/07/20 by of Carl Wildman
Exactly as expected, arrived on time and in great condition. Will use again.
16/07/20 by Steph
Excellent service will definitely use again
16/07/20 by Monika Uhrova
Website easy to use and straightforward process.
16/07/20 by MRS A COATES
1st class service everytime I use them
16/07/20 by R j harkness
What can I say, all went well
16/07/20 by Customer
Really easy to book, much cheaper than going direct.
16/07/20 by Customer
Efficient - nothing to complain about
16/07/20 by Justine
We found you really easy to use and gave us step by step instructions. Definitely use again.
16/07/20 by KB
This was the first time I used Parcel Monkey and found the whole process very easy and the parcel was collected and delivered with out any delays or mishaps. I will definately use Parcel Monkey again.
16/07/20 by Suzanne
I would just book directly through the delivery services rather than going through a middleman like parcelmonkey. When we had issues with collection from our address, they had to way to confidently contact the courier service and driver to ensure our specific directions were followed (only feasible way to locate us). They have no telephone support and dont offer any solutions other than apologising profusely, which doesnt solve anything. We ended up going around them and contacting the depots directly for all courier services to ensure collection of time-sensitive packages. Very poor communication and ability to get things done. Avoid.
16/07/20 by Sara
I decided to use parcel monkey to move the majority of my possessions abroad. Unfortunately I found out the hard way that they do not garentee ANY collection or delivery time after waiting 2 weeks for items quoted for 3-5 working days. They would not offer any compensation for this,El even with their insured options. Very dissapointing
16/07/20 by Liam
Great service. Quick and reliable.
16/07/20 by customer
Little pricey compared to some other companies but worth it for the service and how quick it took to get there!
16/07/20 by Anonymous
Fast and convenient service. Got quote from Royal Mail counter for 4kg parcel to Berlin at £40 plus, go it on Parcel Monkey for £12 plus with insurance. Brilliant.
16/07/20 by Terence
Very seamless process, easy to post. I got a great price for sending a parcel to Belgium.
16/07/20 by Customer
Excellent as always!!
16/07/20 by Lesley
Came next day and wasnt smashed, would recommend.
Same goes for the parcel service.
16/07/20 by Customer
They took my money, lost my package, and now, 2 weeks later are ignoring any request to get compensation. DO NOT USE!!!
16/07/20 by Matt Szarko
Great value from money and a very competitive price. Items delivered door to door in 2 days for a lot less than anywhere else I found. Would recommend.
16/07/20 by Doug
This is the 3rd time I have used Parcel Monkey and the service provided by you all is excellent. Thank you for making my parcel reach on time ????
16/07/20 by Kkabs
Good work. parcel arrived on time
16/07/20 by Giovanni
Excellent arrangement, hassle free collection from China for a UK delivery.
16/07/20 by rcos
I have used these many times when something goes wrong you will get Zero customer service help. No phone number available just emails back and forth nothing gets resolved. When using this service bare in mind that if your parcel goes missing you will not get any help. If your parcel does not get collected you will not get any help. They will also charge extra for items for weight from your card even if you have weighed the items they will say it weighs 10kg more than it does....... not very professional.
16/07/20 by Matthew
Parcel went missing , chased every day for two weeks . 1 month later I’m told it is on its way back to me . Hours of wasted time !
16/07/20 by JOSIE & STEVEN HEATH-SMITH
Very poor service. Advertised as 4-6 days (International) delivery, yet the carrier they are using says it will be a month ... Looking at the reviews - there is a pattern, it seems ParcelMonkey can facilitate simple deliveries well, but anything more complex doesnt work well. Net result, my parcel has been in the destination country for some days, ParcelMonkey cant expedite it, and the expected delivery is another 2 weeks. Their customer support can give you the carriers parcel tracking site, and thats about it. If that is the service you want, go ahead and book it
16/07/20 by Paul Murton
This tome delivery went ok
Have had issues previously taking too long Paying for pre 12 delivery and item arriving a couple of days late
16/07/20 by Sean
Great service
16/07/20 by Jo
Service i chose and paid for advertised 2-3 days for delivery, and actually took 6 days.
16/07/20 by Customer
I would not recommend this parcel company to my enemy. I sent a parcel to London on a next day delivery which took three days and when my parcel which i had had put a large label on that clearly said Fragile had arrived; it was totally smashed up. The worst parcel company ever.
16/07/20 by marl
Top class service.
15/07/20 by Giuseppe
Very good service, highly recommended.
15/07/20 by Customer Ian Phillipps
I have booked an Air Express delivery from UK to Brazil. The estimate time was 3-4 days on parcelmonkey.co.uk , job operated by NHL Air Express. The parcel was a little box with very important documents from the consulate and I had urgency on those documents as it involves the process of inventary of my father after his unfortunate death. The problem is that i am still waiting for them to arrive and the parcel has been sent to Belgium, 2 places in USA and still there. Current estimate 21 days for delivery! Very different than your advert. Not Fair at all!
15/07/20 by Raphael Mello
Very good very fast good price big thanks!
15/07/20 by GABRIELA
Very good priced quote. Delivered within time frame requested. Would definitely use them again.
15/07/20 by Customer
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