We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,465 reviews.
I have used Parcel Monkey a few times now. Parcel was collected and delivered as stated. Competitive prices. Will definitely use again.
10/07/20 by Annette Bullamore
Great service best pricr
10/07/20 by k c detailing ltd
Really good experience so far
10/07/20 by customer
3rd time of using. Great service and price.
10/07/20 by Karen uden
Sent a consignment of three parcels from UK to Germany. Dropped off on Monday, delivered on Thursday. Excellent service
10/07/20 by CustomerTerry
Iv used this company for a while know I prefer this company than going to my post office who I’m sure makes her own prices up I always fill the details out for my parcel to be picked up and tick bring label as I don’t have a printer the man turns up gives me tracking slip for my parcel and he takes my parcel I can’t reccomend this company enough great value for posting parcels and they pick up from you at home
10/07/20 by Anita davidson
Brilliant as always
09/07/20 by Customer
All good other than tracking info not updated
09/07/20 by Kc
Posted on a Friday to Italy and parcels arrived Wednesday - excellent service - thank you
09/07/20 by Christine
A great service from Door-to-Door...will definitely use it again and will recommend to Fruends and Family.
09/07/20 by S Hinge
Excellent service every time we send a parcel to Ireland.Thank you.
09/07/20 by Lin
It looks like you’ve improved your service and the couriers you use for international deliveries! I sent a parcel and it was delivered within 4 working days, which has never been the case before when I used ParcelMonkey!
I’m guessing it’s because you now have an office in the USA, which helps to speed things up.
So well done and keep up the excellent service!!
09/07/20 by Kat K
Everything went well parcel landed safely
09/07/20 by Customer
Letter did not reach destination and not possible to speak with anyone- just got in a loop with automated responses- very frustrating!
09/07/20 by Customer
Couldnt have been any easier
09/07/20 by Andy from Altrincham
Over 1 month and still they are refusing to refund a falsely made excess charge. Despite providing plenty of evidence that my item was weighted correctly and despite numerous messages, I continue to be ignored and out of pocket. Whatever system Parcel Monkey has in place that allows this is clearly in need of a review as it is very flawed and no customer should have to spend this much time chasing and chasing and chasing and getting nowhere.
09/07/20 by Gary
Excellent service and easy to use the website. No issues about anything. I will definitely be using the same site again, thank you
09/07/20 by Pat Mac
Took a week to get the parcel collected. Very hard to find where to contact anyone
09/07/20 by Robin
Didnt start with the right foot as DPD didnt collect my parcel on the booked day for collection. My parcel didnt got to the recipient in time, was delayed 1 week. Parcel monkey is good but DPD needs to improve their services and times for delivery.
09/07/20 by Marisa
Excellent website, clear, efficient and easy to use.
09/07/20 by Lucy Allen
Excellent site. Used DHL and everything worked like clockwork.
09/07/20 by Nikki T
Punctual, professional and reliable. Highly recommended.
09/07/20 by Stefano
Easy to process my parcel to Australia and post it with Parcelforce. Posted on 29th June and parcel still has not left UK by 8th July! Not good service. Appreciate you have no control over parcelforce but dont promise delivery when it cannot be met.
09/07/20 by Alan
Punctual, reliable and excellent price - as ever.
09/07/20 by Customer
Very easy to use the service,collected my parcel on time & date
09/07/20 by Roger Longhurst
First time Ive used parcel monkey, very impressed with service to Canada. parcel arrived in good time, and tracking was spot-on.
09/07/20 by NC derby
Sent Via parcel force 48 hrs but took longer....
09/07/20 by Cat
Cant fault this service. Cheap, quick pick up and delivery to Germany in 3 days. Definitely use again
09/07/20 by Angela
Good value. Very fast service
09/07/20 by Customer
Easy to use service, gets the best prices.
08/07/20 by and Deliver To Pat Donohue
On time and at the right price, very good .
08/07/20 by ColsonCustomer
Very good until needing support on overturning an extra charge. No trusting that I was right despite screenshots proving that something light was sent ( less than one kilo) which Courier said weighed 10kg! Took money before asking me which I felt was unpleasant as well. I have closed my account as a result because it could happen again and it wouldnt be believed again. Too much time wasted.
08/07/20 by Helen RIchardson
Pick up was great but no receipt given and no up date
08/07/20 by Customer
Excellent next day service with DHL
08/07/20 by Richard Fell
Didn’t pick up package, told will pick up tmrw with no apology or suggested upgrade to ensure my customer gets “next day” when expected.
08/07/20 by Customer
Super slick, easy to book a smooth operation I would use again thank you
08/07/20 by Enrique
It was really quick. My items arrived at its destination within the give time and everything in it was intact. Will definitely recommend.
08/07/20 by Customer
From Aberdeen, Scotland to Calgary, Alberta, Canada - 6 days! Impressive! Thank you.
08/07/20 by Janette
Obviously this type of company gets rated on reliability, on only the second occasion that i used parcel monkey i paid extra to have my parcel shipped on the Monday but the courier failed to turn up so i had to inform the recipient that their parcel would be delayed. They had payed extra to have the parcel within 48hrs so i had to refund part of the postage cost, unfortunately this is a courtesy that parcel monkey does not extend to its customers.
08/07/20 by Dean H.
Efficient, good value
08/07/20 by customer
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