We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,465 reviews.
Excellent service, cheap and very good.
08/07/20 by Basil Salaiy
Collection easy to arrange and happened on time. Parcel delivered as expected, all for a good price.
08/07/20 by David Stoker
Simple and easy experience. I was updated at every key stage in the process, will definitely use again
08/07/20 by Customer
Always on time ,great service and prices
08/07/20 by Customer M
I have to say that just recently you have been performing exceptionally well. My only criticism is that you should be able to contact the courier to find out if theyre going to collect the following day rather than rebook. I have had couriers turning up two days ina row when the parcel had already been collected.
08/07/20 by Ivor Sexton
Good to be able to see all the prices and service in one place - and prices are the same as via the individual vendors.
Clear layout and easy to use - will be using this from now on.
08/07/20 by Michael Dollan
It was a good service
08/07/20 by Mrs Latifa Bennis
Easy to use and reliable so far
08/07/20 by Emma
I have used parcel monkey alot recently, 25+ times in the past 2 months. Everything has been fine apart from one occasion where and item has gone missing in transport. This was a hot tub. For starters im not sure how a hot tub can be lost given the size, however it was so I had to create a claim. It all seemed fine, I provided all the necessary information and was hoping to hear back from them. They got back to me a couple of times asking for information, which I provided instantly, however 50 days on and im still over £1000 out of pocket. They got back to me a couple of weeks ago informing me of a resolution date of the 25th, havent heard anything since. In this current economic climate, to be £1000 out of pocket can be incredibly damaging to someones livelihood. I have since contacted them multiple times without a response. I will update this thread once I do. If needs be I will be taking the company to the small claims court to retrieve the money that is owed to me, as written in their t&cs. I will be holding off from using their service again till this issue is resolved. If it wasnt for my current experience with the claims team I would have recommended the company a lot higher.
08/07/20 by Harry
Dispatched 19 June. 8 July still not delivered. Extremely poor
08/07/20 by Jeremy
Really quick and easy to use. A little confusing as price went up but when I went to checkout came back down again.
08/07/20 by Customer
Fair price good delivery service
08/07/20 by CusHelentomer
Refused to pay out on claim even though we met all requirements. Very very poor customer service.
08/07/20 by Existing client for 5 years
Great service and efficient delivery
08/07/20 by CHRIS ATKINS
At first, the price was good! However, service with Parcelforce was AWFUL! They got my address wrong twice! they did not call me at all for any Infos. So after been waiting all day for two days, I had to go my self to the depot by taxi because I was leaving the country the next day! Consequentially, the overall service got very expensive!!! Definitely not using this service anymore!
08/07/20 by Ginevra
Easy to organise a courier
Everything went as expected and the package arrived safely.
That works for me!
08/07/20 by DDefries
Easy to use and all went very well with no issues.
08/07/20 by Ros Day
I sent an Office chair to London for a tenner, then a pair of shoes to Torquay for about the same cost! How can this be?
08/07/20 by Steve Taylor
Ordered a 24 hour service with parcel force took them 3 days to deliver. I know that there are delays at the moment with the covid pandemic. But I received no email or notification about my parcel . Wasted a lot of time waiting around .
08/07/20 by Customer
Very good and quite service
08/07/20 by Customer
I give 3 stars because, you have to wait in all day they should have give a slot. And again I think it was too expensive.
08/07/20 by Sharon
Really quick delivery!
08/07/20 by Customer
Good price and service
08/07/20 by Ross CLARK
Another excellent service
07/07/20 by Customer
I have used this company to send parcels to Greece for many years and it is a very good company. Just lately I have use it again for many parcels, booking my parcels in the previous evening and Parcel Force was ringing the bell next morning at 7.30 am to collect them. Really fast and at a very competitive price. The parcels were dispatched and sorted out for export in a matter of 24 hours, unfortunately now the items are now in waiting to be exported because of lack of flights due to Covid 19 but the goods are in secure storage until things are back to some kind of normality. Parcel Monkey did their part perfectly so no complain.
07/07/20 by zacharias
Love Parcel Monkey! In these unprecedented times, its been fantastic to know we can rely on Parcel Monkey, to do exactly what they say theyre going to do, quickly, easily, happily ... at the best price possible!
07/07/20 by michelle paul
Surprisingly good deal .
Will use again.
Collected and delivered as it said.
07/07/20 by Mr James
5th international package we’ve sent with parcel monkey, best price and no issues with any of them. Why pay more! Better insurance than most too.
07/07/20 by Jason
Shambles from the start. Sent a parcel with them and had an issue with paperwork. Requested the return of my goods on the 17th June. It`s now the 7th July and still nothing back
07/07/20 by Keith Davies
all good will use again
07/07/20 by Chris
Good service...would be perfect if it covered electric goods
07/07/20 by Customer
Excellent service as always, thank you
07/07/20 by Anna
A reliable service as ever, thank you
07/07/20 by Customer
better prices than booking with parcel force direct and same quality of service. confirmation emails were informative
07/07/20 by Customer
Website was easy to use. However, I was hoping to receive a confirmation of delivery - I did not. I also received an email to say I would be charged an extra £4.19 as my weighing of the parcel was 1.9kg out which I don’t agree with.
07/07/20 by Chris R
Quick and easy to use
07/07/20 by Michelle
No way to track parcel, the 2-4 day delivery time was completely wrong (so far its been more than a week and still no package. And no way to track the package (numerous attempts to contact have still left me with no information).
07/07/20 by Matt Szarko
Very easy painless and fast process
07/07/20 by Ade lewis
Great service
07/07/20 by silvio Vitaro
Consignment collected and delivered with no dramas. Excellent service
07/07/20 by Steve
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
