We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,680 reviews.
As always, an excellent and very efficient service. My parcel was received spot on time, and delivered at the other end just as efficiently. For several years I have used Parcel Monkey as my preferred way of finding the best carrier, and they have never failed me yet. Gold stars all round! Richard.
22/07/20 by Richard Griffiths
Parcel Monkey cannot advise what has happened to the document I sent to South Africa since the 4th July as it states that it Prepared for export yet they are saying they will contact the courier on the other side. It is conflicting information as the tracker says preparing for export but Parcel Monkey says its with the courier in South Africa. These were urgent and important one of a kind documents and they are no where to be found to date which is now 22nd July
22/07/20 by Cibelle
We used Parcel Monkey for deliveries to the Netherlands. A fantastic service for a great price.
22/07/20 by Faye
Parcelmonkey ok. But selected courier parcel force not great. Paid £30 for additional insurance. Packages arrived on time, but contents falling out of box. Parcel force delivery driver would not let my client sign or note the damage on the acceptance form. In fact they had a row about it. Fortunately contents were ok. Be warned!
22/07/20 by Dear Mr Burroughs
Have used this service a few times now and its been great each time. Not overpriced and reliable collection and delivery ????
22/07/20 by Customer
Excellent service
22/07/20 by Customer
Goods were never delivered. Sent through Courier. Would not use the service again. Especially Courier. Parcel Monkey should also take responsibility.
21/07/20 by Nigel Patrics
Great website easy to use great prices and very good courier
21/07/20 by Customer
First time Ive used parcel monkey was very pleased was able to track my parcel to Australia. Arrived intact Straight forward process booking.Will be using the service again.
The only thing I would have changed was the courier parcelforce didnt send a text they just turned up Fortunately I was in !
Thanks parcel monkey
21/07/20 by Mrs Marianne Wood
Excellent service
21/07/20 by Iasn Baker
Brilliant service. A really heavy parcel, collected the morning after booking and delivered the following day. Massive saving on booking Parcelforce directly even though this used Parcelforce!
21/07/20 by TJ
Everything went to plan. Clear instructions and parcel was picked up on the specified day
21/07/20 by Christine
Very happy with the price and collection etc
21/07/20 by Gary Bush
Excellent easy service and system, plus much better to use than most of the couriers own websites.
21/07/20 by WolverSteve
Brilliant service - reliable and good value
21/07/20 by Customer
Great service
21/07/20 by Mrs Shirley Clark
Great pick up and delivery
21/07/20 by MARIA Trujillo Vergara
I am happy with the service. Shall use it next time as well
21/07/20 by Customer
Awful, just awful. After 3 days of collection not being made then e-mailed to say cant do it and refund was on its way. Parcel monkey was a pretty good name choice for this company
21/07/20 by Peter McConvey
Our Response: Hello Peter,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed. You are kindly requested to be in touch with the Support team via your Parcel Monkey account.
Kind regards,
Parcel Monkey Team
A great company that does everything it’s says and I have never been disappointed in there service, we have used them many times
21/07/20 by Tony
Always good service
21/07/20 by Customer
excelent service!
21/07/20 by Mirian
Delivery was quick and trouble free
21/07/20 by Eugen van Jaarsveld
Excellent service
21/07/20 by D Lewis
Good Value for money
21/07/20 by Jay O'connell
Fantastic efficient service.
21/07/20 by Rachael Cutler
Honey and mead safely delivered.
Great service
21/07/20 by CHRIS ATKINS
I’m really annoyed , I weighed my parcel several times and it was always 5.2 kg Yesterday I was charged an extra cost (minimal but that’s not the point ) . How can you say my parcel weighed an extra 3kg ??? Beyond me ????
21/07/20 by Carole
Booked a parcel for collection yesterday did not collect.
21/07/20 by Gary Evans
Excellent service delivered next day
21/07/20 by Jason edwards
Parcel collected and delivered within 2 days as promised, arrived safely. Used Parcelforce and the price was better than I could get on Parcelforces website.
21/07/20 by Eliz Hüseyin
Excellent web site so straight forward to use.would defiantly recomed and use again.
21/07/20 by deb
Easy as pie! Will use again for sure!
20/07/20 by Anthony Rowe
So convenient and easy to use. Put in your parcel details (size and weight), choose collection or drop off and Parcel Monkey UK do the rest. I had a large and heavy parcel (18kg) that would have been a nightmare to take to the Post Office but instead, I had it picked up the next day from my own doorstep. Brilliant!
20/07/20 by Alison M
Great service
20/07/20 by Declan Banks
Perfect and on time
20/07/20 by Customer
Parcel collected on time and arrived within the period specified. Great service.
20/07/20 by Maria987
Picked up in UK and delivered to Portuguese destination within a week. Excellent service.
20/07/20 by Christine Blenkarn
Sent a parcel through parcel monkey, used the parcel force 48 option, parcel monkey were 15 quid cheaper than sending it through parcel forces own site with insurance against damage/loss, top marks in my book, will be using again.
20/07/20 by Michael
A normally great service. Problems start however when customer service is needed. Its unhelpful, frustrating and extremly slow.
20/07/20 by Customer
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