We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,465 reviews.
Collection of the parcel from my house was quick and efficient. Tracking of the parcel was clear and easy to use. Transit was seamless. Overall a great and satisfying experience in these unprecedented times.
14/07/20 by Mrs Rosalind Wiggins
Easy, fast, value for money, will use again
13/07/20 by Chris H
Take your money, dont deliver parcels! If you want your parcel to do one big circle and come back to you (and for them not to know why and when) Parcel money is the best!
13/07/20 by Customer
Shamefull customer service. When they make a mistake the customer service team - do not care, do not want to to resolve the issue and want to walk away from the problem. Best to go somewhere else that has a customer service department that can resolve a problem rather than just take your money and run!
13/07/20 by Customer
Excellant service
13/07/20 by customer
Easy to use website, parcel collected and arrived at destination in one piece, happy with service.
13/07/20 by Anna M
5Star. Easy to do
13/07/20 by Customer
easy to use and parcel delivered on time
13/07/20 by Patricia
Although their prices are competitive, not as much as other new players out in the space now. I had been using parcelmonkey for more than 5 years. Their prices are better than buying direclty on say parcelforce, Courier etc. However, their support is very bad in case of loss, delays etc and they just find all the means possible just decline and reject all your claims outright. I have had multiple delay and loss claims - forget the default, increased insurance. They do not even refund the price of the original postage paid.
13/07/20 by Santhosh Metri
Great service ! Would highly recommend
13/07/20 by Pam Fraser
Good service,I’m very thankful!!!!
13/07/20 by Customer Bella Gkourourian
Item was collected and delivered promptly. Very efficient service - would recommend.
13/07/20 by Alison
2 weeks after I booked an international priority parcel to spain, my parcel is still in Aldershot for some reason.
13/07/20 by Luis Morell
Very easy site and service to use I will use instead of the post office royal mail wherever I can from now on
13/07/20 by Customer
Top service!
13/07/20 by Mark Portman
A trouble free transaction that exceeded my expectations. Price identified was excellent.
13/07/20 by Matt Bradley
Absolute disgrace of a service.I could have used different firms, what a mistake by me.Sent items for a charity to raise money for a little girl with CEREBRAL PALSY. Booked early Wednesday 1st July Sent on the 2nd of July 48Hr. Arrived the Thursday after, missed the event and the stuff is still stuck in Wales.Staff were dismissive and unhelpful, basically did not give a toss which I think reflects the company and service they provide.
13/07/20 by Elite Framing Rochdale
Parcel collected on time but the sent to the wrong depot so arrived 24 hours later after a stressful day of trying to find out what happened.
13/07/20 by Susan
Very happy, collected as expected and delivered as expected
13/07/20 by Carolyn Roberts
easy to use system
13/07/20 by robin martin
Saves money and simplifies the job.
13/07/20 by Take55555
Been using DHL via Parcel Monkey during lockdown as were a shielded household, great service any any issues were handled prompt;y by customer support despite having reduced staff numbers. Highly recommended & straight forward to use.
13/07/20 by Paul G
Website is so easy to use, gives a number of options for price and delivery once parcel dimensions are input. I have used this parcel service a number of times and it has always been 5 star service.
13/07/20 by sam packer
Several times used, unfortunately its a company account so have no choice but in 6 times used, 3 have either been severely delayed or lost. I DO NOT use these monkeys for anything other than my work account.
13/07/20 by Richard Howell
As it said on the tin, collection as advised, delivery to client as advised, tracking was easy and up to date.
13/07/20 by Luna Light Healing
Good service. Efficient and quick.
13/07/20 by Customer
Everything was good apart from sending through the [overseas] labels for printing off before collection, was told they had sent them, but NO they had not, and when eventually receiveing them there was no apology.
13/07/20 by Beatrice Mather
QUICK AND EAST
13/07/20 by sandrapaiva78
GREAT. They picked up my stuff just in time, delivered it 2 days later. From now on, when I have to go abroad for longer, I will not book any check-in luggage, but instead send it via Parcelmonkey - its only half the price. Easy, convenient, fast, safe, and all of that for only little money. Flippin GREAT, man
13/07/20 by Customer M
All good, it does the job.
13/07/20 by Leo
I’ve always found Parcel Monkeys prices competitive. The service is good and so far faultless.
13/07/20 by Malcolm Johnson
Very good will use again most definitely.
13/07/20 by Rick Hopkins
Good service, I use Parcel Monkey a lot and have never experienced any issues.The Royal Mail service is cheaper than using Royal Mail direct!
Easy to use and create invoices from its web interface.
Recommended
13/07/20 by Ashley Jackson
Easy to use with a variety of options (drop off or collect) from a range of suppliers. In some cases cheaper than doing directly to that delivery company. Very happy with results so far and plan to use in the future.
13/07/20 by Robert C from Brighton
Great service. Everything works. If needed, cancellation works well with fast and effective customer service
13/07/20 by Alex Gil-Garcia
It was a nice experience for using your services. But only disappointed by the delivery at the destination place. It wasnt a delivery at home service the person has to go and collect it from drop off point bit disappointed by that.
13/07/20 by Customer
Exelent as always. Easy to book , no problems with collection.
13/07/20 by Lukasz Czupa
all went as planed thank you.
13/07/20 by Daniel Walton
Very Easy to use
13/07/20 by Zoe Henderson
Great service,would highly recommend.
13/07/20 by Customer
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