We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Fast and easy
10/05/20 by Antoneta Velicko
Have used Parcel Monkey for the past year. has always been easy and straightforward. there was one issue when my printer broke and they were so brilliant with helping sort everything, quickly and efficiently. I just couldnt rate this company any higher if I tried. all round just brilliant.
10/05/20 by Gemma Louise Haysman
Arrived safely as usual
10/05/20 by KJ
Yes will be using parcel monkey again brilliant service great price too first class
10/05/20 by david rutherford
Very good and good price
10/05/20 by Stephen
Paid for 24 hr parcelforce... Unfortunately it took several days to deliver....
10/05/20 by Mr McCauley
Just what I needed
10/05/20 by Lise Smith
Parcel collected a week ago from UK to Germany on International Priority with Parcel Force. Still not delivered! Apparently sent to wrong depot and then sent to sorting office and who knows when it will move again. Customer who ordered parcel and wanted it for the weekend very disappointed as am I.
10/05/20 by Gail Pereira
I used the site to view the various courier quotes supplied to arrange for a parcel to be picked up at home address and delivered, choosing a next day delivery option. The parcel was picked up delivered as planned, and on time, and I was kept advised by text/email at all stages. Very pleased with the whole process and would certainly use Parcel Monkey UK again.
10/05/20 by Hazel McHugh
Very efficient service.
10/05/20 by Tina Carr
Great idea. I saved a packet on my overseas delivery.
10/05/20 by JBalco
Parcel Monkey offers access to wide variety of courier services without needing to have accounts with them directly. Easily accessible website and options for with/without printing capabilities and collection/drop off. Thanks for your help Parcel Monkey!
10/05/20 by Jenny Yoe
Excellent service
10/05/20 by YVONNE PENFOLD
Easy to use website, good price. Collection and delivery happened as intended. Cant ask for more.
10/05/20 by Jon P
DO NOT USE PARCEL MONKEY. I waited for three solid days for them to another courier. They simply never showed up, day after day. There is no contact phone number only Live Chat. You cannot contact the courier themselves because although they give you the name of the company they cannot be contacted either. After three days I had to contact a proper courier direct which was a lot more expensive but at least they turned up. On the fourth day Parcel Monkey turned up - confused and disorganised. There is no complaints procedure. I suggest that even if you are tempted by the low prices look for this first. Eventually I sent a letter - even Royal Mail postcode/ address finder had problems finding the address. Just an awful company.
10/05/20 by Lily L
Prompt service
10/05/20 by viorel
Great service
10/05/20 by Customer
Easy to use and great to have a comparable site within this sector.
I’ve saved a lot of money using parcelmonkey.
10/05/20 by Will Nutbeen
Perfect service from start to line finish
10/05/20 by Ceris Upton
During COVID 19 my parcel from N.Ireland has been delivered in 4 days to Germany!! That was guick and I could track my parcel as all details has been updated.
I would recommended to everyone this service .Great price!!
10/05/20 by Anna
Picked- up on time, delivered on time. Price knocks spots off Post Office prices.
10/05/20 by Customer
Hermes collected on time as promised, after that Covid-19 intervened and the resulting delivery time was 10 days after collection on a 3-5 day service.
10/05/20 by Jim Atkins
Great efficient service parcel to daughter in Australia in less than a week
10/05/20 by Customer
Had loads of problems jus lately
10/05/20 by Customer
This delivery service is terrible, I’ve been given a delivery code that doesn’t work and I can’t get any information from anyone that works there, completely a waste of time and money.
10/05/20 by J creasy3820
All good in fact better than usual.
10/05/20 by Customer jay
excellent
very quick amazing service
10/05/20 by zulfiqar
Excellent from picking up the parcel to delivering it, definitely recommend I have used it twice already and they are the best compare to other companies even in this virus situation they still deliver on time
10/05/20 by Customer
Really good service faultless everything went smooth as silk
09/05/20 by MARK turner
5 stars service.
09/05/20 by Customer
Hi , as usual you do me proud you never let me down ,my parcels always arrive on time ..well done again..
09/05/20 by Susan Kay
One Lost Package one Damage package Returned and then lost So baddd
09/05/20 by GJB GJB
100% will let outhers
09/05/20 by euroremovals
straightforward process and completed quickly
09/05/20 by Natalie and Sean Wood
My friend sent my personal belongings from UK to Turkey. Everything was smooth. We prepared our packages according to parcelmonkeys directions, limitations etc, so had no problem. If everything goes well at the customs, you are getting your boxes within a week I can say. Thats very good for an international shipment I believe.
09/05/20 by Hacer Ozturk
Parcel was to Cyprus but wasnt delivered to address but rather a depot
09/05/20 by Dennis Walker
Great service
09/05/20 by Mark
Collected on time, clear and simple
09/05/20 by Customer
Parcel collected on Monday at 10am in outskirts of Bristol. Arrived in Niort, France on the Wednesday at 06.35.We are approximately 40 minutes away from depot. Still waiting for delivery. Friday was VE day and Bank holiday in France. Chronopost do not work on Saturday or Sunday. Have to wait until Monday to see if it arrives. Chronopost have a stuoid electronic "live chat" and cannot get anything else but "its well in its way to you". Phone number ni better as it doesnot recignise oarcel number!!!! This was supposedly a two day service !!!
09/05/20 by Customer Sue
It was a very disappointing service I had paid for signature on pick up and signature when delivered premium prices for my masters final assignment that was going on a twenty mile trip. Id paid for next day delivery a week later my professor still had not received it. I had to go back on to site and try and find out where it was - it was found and delivered 8days from collection. I would have appreciated a reimbursement of what I had paid given that it wasnt actually achieved but the company made no contact or apology or explanation.
09/05/20 by Customer
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